Hello Valued Customer, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. In the future, we encourage you to contact our Consumer Care team before returning the item to see if there is any troubleshooting we can walk you through.
If you have any questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 564210, so that we can resolve your issue promptly. Thank you and have a great day!