Customer Reviews for Defiant 15 Amp 7-Day In-Wall Digital CFL-LED Compatible Timer

Hello LR, thank you for your review. We apologize that our product did not meet and exceed your expectations. We always value customer feedback and ways to help improve future experiences with our products. When the door is closed, it can be pressed as an override switch for your convenience. If you close the door gently you will avoid overriding the timer, but you are more than welcome to remove the door if that makes things easier for you.

If you have any questions or concerns, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 537954. Thank you and have a great day!

Hello Daniel, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. Generally, if a timer does not work, it is either a wiring mistake, or a programming issue.

In the future, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 536940, so that we can resolve your issue promptly. Thank you and have a great day!

Hello Valued Customer, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. Normally, when a timer is not operating properly it has to do with the programming or the wiring. We would like to understand how exactly the product was wired up and what programming steps you went through. Please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 535050. Thank you and have a great day!

Hi Gerry, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. We are committed to making this right and we hope that you will give us an opportunity to discuss your unsatisfactory experience with our product. Generally this means that the line and load are in the incorrect positions, or you are forgetting the neutral wire.

If you have any questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 534371. Thank you and have a great day!

Hello Valued Customer, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. We are committed to making this right and we hope that you will give us an opportunity to discuss your unsatisfactory experience with our product. In most cases, a timer does not work because it has been wired incorrectly, and this model is not wired like some other traditional timers are.

If you would like to learn more, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 534369, so that we can ensure that your electrician was aware of these differences. Thank you and have a great day!

Hello Valued Customer, thank you for your review. We apologize that our product did not meet and exceed your expectations. We always value customer feedback and ways to help improve future experiences with our products. This timer does work with LED lighting, and we are not sure what is causing yours to have issues. As long as you are not overloading the ratings this timer can handle, and that you are not using any dimmable LED, you should be just fine.

We would like to discuss this further, so please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 534358, so that we can resolve your issue promptly. Thank you and have a great day!

Hello Valued Customer, thank you for your review. We apologize for your recent unsatisfactory experience. As the manufacturer, we strive to provide our customers with high-quality products every time. Sometimes, the neutral wire is not connected properly, and this is usually the reason why the timer seems dead. If there is anything we can to improve your overall experience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 534350.