Hi Tony, thank you for contacting Delta Faucet Company!
We apologize for the issues you have experienced! The bracket will need to be replaced, the part number is RP83888.
https://www.deltafaucet.com/parts/product/RP83888.html
We appreciate your feedback. Please reach out directly with further questions!
Best Regards,
Kyra
Digital Communications Specialist
Customer review from deltafaucet.com
Mar 2, 2019
Excellent Design, Gteat product
My bath does not have seperate shutoff valves. Once I sweat in the plumbing to this valve I coud shut off these valves built into this rough in fixture and turn on the water source to the rest of my home.
This allowed me to complete this project with water still available to my home.
by
Response from Customer Solutions Mar 4, 2019
Hi Merlee,
I'm glad the Delta product worked out great for you. Thanks so much for sharing!
Recommended
Customer review from deltafaucet.com
Dec 15, 2015
This is a good product
Replaced my old (many years old) Delta with a new Delta product. I was not sure what the screw driver stops did for me. The instructions were not clear. Called Delta and their explanation was so, so. The instruction were not clear about the screwdriver stops and I think I had the instructions for and older unit in my box. After speaking with Delta was still not sure of how to operate or what the function of the "screwdriver stops" were.
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Response from DeltaFaucetMar 13, 2020
Hello Deacon,
I am glad to hear you like the product but I am sorry to hear you were not given a good explanation of the screwdriver stops. Essentially, the screw driver stops allow you to shut off the flow of water to just the valve. That way, you can service the unit without shutting off the main water supply to he home. Turning the screwdriver stops clockwise would turn the unit off, while turning them counter-clockwise allows flow to return to the valve.
I hope this helps!
Best Regards, Justin
DIY
Verified Purchase
Recommended
6 found this review helpful
Apr 10, 2024
by
Verified Purchase
Mar 27, 2024
by
Verified Purchase
Mar 25, 2024
Tons of dripping water from shower head
Since we purchased this and installed it (with the Dryden tub/shower faucet), it hasn't worked. We have had 2 plumbers come and try to "fix" the issue, but it won't divert the water properly, so the water from the shower head runs even when we are trying to get the tub faucet to run. It's been a real challenge to get fixed. If this is supposed to work with the faucet as listed, it should work! But this has been a really big headache for us.
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Response from deltafaucetMar 26, 2024
Hi Jordan,
Thank you for your review of the Delta Faucet model R10000-UNBX. Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help.
If water comes out of the tub spout and the shower head at the same time, then water can't get out of the tub spout fast enough. A possible cause is if the pipe to the tub spout is outside of the 8" to 18" rule or something other than copper or galvanized pipe going to the spout was used.
See here for more information:
https://support.deltafaucet.com/s/article/Why-does-water-come-out-of-my-shower-head-and-the-spout-at-the-same-time-1628028360127
As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. Please reach out for further assistance or with any questions!
Best Regards,
Bryan
Digital Communications Specialist
Customer review from deltafaucet.com
Mar 21, 2024
by
Verified Purchase
Mar 20, 2024
Installed last week Works so far
by
Verified Purchase
Mar 14, 2024
by
Verified Purchase
Mar 13, 2024
by
Verified Purchase
Mar 12, 2024
Just installed it last week, and so far we love it! Was easy to install, however the plaster guard wasn't useful when installing into an existing space (couldn't get the connection arms into the 4" hole with the guard attached), which caused me to have to eyeball alignment, and I got slightly off. Not a deal breaker, but I say this for others to be aware. Anyway, it was a wonderful upgrade for us - replacing a Delta valve that was 40-50 years old.
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Response from DeltaFaucetApr 15, 2024
Hi HomeDepotCustomer!
Thank you for taking the time to write a review for the Delta valve. With any further questions or concerns, please do not hesitate to reach out to us again! Thank you for being a loyal Delta Faucet customer.
Best Regards, Carrie
Verified Purchase
Mar 8, 2024
I wanted the valve without screw driver cut off but HD doesn't carry them in stock.
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Response from DeltaFaucetApr 17, 2024
Hi HomeDepotCustomer!
Thank you for taking the time to write a review for the Delta valve. With any further questions or concerns, please do not hesitate to reach out to us again! Thank you for being a loyal Delta Faucet customer.
Best Regards, Carrie
Verified Purchase
Feb 29, 2024
by
Verified Purchase
Feb 29, 2024
by
Verified Purchase
Feb 21, 2024
by
Verified Purchase
Feb 21, 2024
The product is great if the proper item was in the box. Someone switched it out and the return was probably never checked. I have to open everything I guess. Very inconvenient.
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Response from DeltaFaucetMar 13, 2024
Hello Valued Customer, Thank you for your review! We do apologize that this product did not meet your expectations. Please reach out to our customer service department directly with any issues you may experience with this product. Best Regards, Kayla
Verified Purchase
1 found this review helpful
Feb 8, 2024
The Store said it had some in stock but they were not in the area it said it was... we finally found it on the shelves above. Purchased, took it home, for the contractor to realize the stoppers were missing. I had to return. Very and wasted time.
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Response from DeltaFaucetFeb 29, 2024
Hi JRT,
Thank you for your feedback on the R10000-UNWS. I am sorry to hear that the unit is not what you expected. Quality is very important to us, and our products undergo rigorous testing to ensure high-quality performance.
Please contact us with any further questions.
Best regards Emma Digital Communications Specialist
Verified Purchase
Jan 31, 2024
by
Verified Purchase
Dec 20, 2023
They finally figured out to put the stops in the valve itself!!! Not a plumber, but this design is so simple and effective, making a cartridge swap simple with out destroying the wall
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Response from DeltaFaucetJan 25, 2024
Hello FV,
Thank you for reaching out to Delta Faucet Company!
We are happy to hear our products meet your expectations and was easy to install!
We appreciate your inquiry. Please reach out directly if you have further questions!
Best Regards,
Kyra Digital Engagement Specialist
Verified Purchase
Dec 20, 2023
This product is very hard to work with, it keep dripping water …. I will never purchase this again.
by
Response from DeltaFaucetJan 7, 2024
Hello Valued Customer, Thank you for your review! We do apologize that this product did not meet your expectations. Please reach out to our customer service department directly with any issues you may experience with this product. Best Regards, Kayla
Verified Purchase
Dec 20, 2023
Good product and Ok on the price
by
Response from DeltaFaucetJan 24, 2024
Hi valued customer,
Thank you for taking the time to leave your review! I am glad you are satisfied with the Delta Faucet R10000-UNWS.
Thank you for your feedback and for being a loyal Delta Faucet customer!
Best Regards, Bryan Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com
Verified Purchase
Oct 11, 2023
by
Verified Purchase
Oct 2, 2023
Water pressure
Experience overall with the valve has been good, my only issue is that the water pressure isn’t where it should be, saw some specs and it’s supposed to be 2gal/min but i don’t think i get that. Tried finding some outside help to correct the issue but nothing yet, need some help!
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Response from DeltaFaucetOct 3, 2023
Hi Edgar!
Thank you for taking the time to write a review for the Delta shower valve. With any further questions or concerns, please do not hesitate to reach out to us again! Thank you for being a loyal Delta Faucet customer.
Best Regards, Carrie
Recommended
Sep 20, 2023
Easy install and looks beautiful.
by
Response from DeltaFaucetNov 9, 2023
Hi Mama Stone, thank you for contacting Delta Faucet Company!
We are happy to hear our product meets your expectations and was easy to install!
We appreciate your feedback. Please reach out directly if you have further questions!