We are sorry to hear that your DreamLine product was delayed and/or lost in shipping. We assure you that we take great care to meticulously package and clearly label each customer's order for shipping, but after the product leaves our warehouse, we unfortunately have no control over what happens in transit. Though we try our best on our end to prevent things from happening during shipping, sometimes these things happen and we completely understand your frustration when they do. In any case, we strive to create the best possible experiences for all of our customers and we stand behind our products 100%. Once you have had a chance to install and use the product, we encourage you to come back and leave a review on just the product itself. We listen closely to the voice of our customers and we use their valuable product-related feedback to make continuous improvements to our product offerings. Thank you for choosing DreamLine.