When we opened the box 2 panels, for the side, we're cracked. Didn't think that would be a problem until one panel broke the rest of the way. There is a visible line at one end.
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Verified Purchase
Feb 28, 2024
Pretty easy install. Cut it down to size and clicked it together like LVP and then siliconed the seams
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Verified Purchase
Feb 8, 2024
Easy to use
Nice product, easy to install and work with. Shipping took longer than expected.
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Verified Purchase
Recommended
Customer review from FELProductInfo.com
Feb 7, 2024
Garbage! Flimsy product. Cracked in the box during transport. Sheet broke in half just picking it up.
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Response from Craft + MainFeb 7, 2024
We are very sorry you encountered this damage. Jetcoat wall panels require gentle handling during transport and installation, but once properly installed, they wear like iron. Your shower will look great for years to come.
Verified Purchase
Jan 30, 2024
Have not received
Ordered in October, after one month the shipping company lost it. Ordered second time and received the wrong style, wrong shower basin and additional shower basin that was also not correct. Ordered a 3rd time and still waiting for it to be delivered 3 weeks after it was ordered. Also the company they use to pick up the wrong order did not show for pick up and after multiple attempts has still not contacted me to reschedule pick up. I would definitely not recommend ordering from this company.
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Response from Craft + MainJan 31, 2024
We are very sorry for this unfortunate series of events. We take full responsibility for the incorrect products arriving. The internal issue that caused this problem has been corrected. Unfortunately, All transportation issues are beyond our control as a supplier. Please work with Home Depot customer support to resolve the transportation issues.
Jan 24, 2024
Took 3 deliveries before we got one that wasn’t broken.
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Verified Purchase
Jan 17, 2024
The shower is perfect and good quality
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Verified Purchase
Dec 24, 2023
This product is junk
This product is junk. They shipped up the correct back panels but 2 short side panels. We couldn't wait another 3 weeks for another shipment so bought tile instead. There's a reason you don't see this product in the showroom.. it is thin, flimsy and brittle.
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Verified Purchase
Customer review from FELProductInfo.com
Dec 21, 2023
Looks good
Looks very nice. Contractor had no issues installing.
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Verified Purchase
Customer review from FELProductInfo.com
Dec 21, 2023
Unfortunately, the first enclosure was cracked, and had to be returned. The second was a great shape and looks beautiful.
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Verified Purchase
Dec 14, 2023
The product does not comply with US codes
This product does not comply with codes the US. It is not tested and listed to the standards specified in the IBC and IRC.
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Response from Craft + MainDec 19, 2023
We are currently working to list these products with the IBC and IRC. We are confident this will be achieved in short order.
Dec 13, 2023
I was sent the incorrect shower wall system. Had to return it since my contractor was waiting for this to arrive promptly.
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Response from Craft + MainDec 15, 2023
We are very sorry for the inconvenience this has caused. Recent inventory mix-ups that resulted in this situation have no been corrected.
Verified Purchase
Dec 13, 2023
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Verified Purchase
Dec 10, 2023
Very Fragile
Easy to install and looks great. Uses about 7 tubes of liquid nail. Sticks right to wall. BUT VERY FRAGILE. First set came cracked. Second set after waiting a month cracked as well. Was able to use it. But beware they crack easily.
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Response from Craft + MainJan 26, 2024
Thank you for the valuable feedback. Please note that once installed, these walls are very durable and will look great for years to come.
Recommended
1 found this review helpful
Dec 1, 2023
Terrible product
Ordered from Home Depot. Arrived and was wrong color, wrong size and product is cheaply made. Ordered a left shower pan and got a right. Didn’t have corner or outside molding pieces. I will never order another product from Home Depot!!!
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Response from Craft + MainDec 5, 2023
We are very sorry for your frustration. Recent problems with inventory management that lead to incorrect product shipments have all been corrected.
Nov 30, 2023
50 days in “transit”
Ordered on October 9 for a job the following week. It was to be delivered in 4 days. 52 days later still in transit. The customer canceled on me because of delays. HD said they cannot cancel it because it was in transition. It got to the point where I was paying on this item that I never been delivered. Finally I threatened to cancel my card and then HD canceled the item. (tracking said in NJ for 8 weeks!) So my review is not so much of the item as it is the unavailability and shipping issues.
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Response from Craft + MainDec 1, 2023
We are very sorry for your frustration and lost business our recent problems have caused you. We are working to resolve them, in fact most products are now back on a regular shipping schedule.
Nov 29, 2023
Good luck on actually getting this. Been over 2 months now and had to order again between the wait. Somehow lost it in transit. This company currently has issues
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Response from Craft + MainDec 1, 2023
We are very sorry for your frustration. This item is now back in stock and shipping.
Verified Purchase
Nov 29, 2023
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Verified Purchase
Oct 11, 2023
Love my new shower. Easy to get into and easy to keep clean. Very happy with my choice.
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Verified Purchase
Oct 4, 2023
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Verified Purchase
Aug 30, 2023
Arrived early. Pleased with quality
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Verified Purchase
Jul 26, 2023
Handle with caution, very easy to crack along “grout” lines. Lifting out of the packaging, 2 panels cracked under own weight. Wouldn’t recommend or use again for that reason.
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Response from Craft + MainJul 28, 2023
We are very sorry the Jetcoat walls did not meet your expectations. While a bit of care must be taken when handling the wall panels during installation, once completed, Jetcoat wall systems are extremely durable and will look great for years to come.
Verified Purchase
1 found this review helpful
Jul 19, 2023
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Verified Purchase
Jul 1, 2023
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Verified Purchase
Jun 1, 2023
Didn’t work for us
We couldn’t get the seams to seal even though put it up against a sheet rock wall. When we leaned on the wall by the seam we noticed the seam opened a little. We could hear the adhesive tape sticking and unsticking.
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Verified Purchase
Customer review from FELProductInfo.com
Jun 1, 2023
Beautiful
Love this shower surround.
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Verified Purchase
Customer review from FELProductInfo.com
May 24, 2023
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Verified Purchase
May 11, 2023
Excellent for Bathroom Remodels. Easy to install....
Excellent for Bathroom Remodels. Easy to install.
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Verified Purchase
Mar 8, 2023
The product is very flimsy but seems good quality after...
The product is very flimsy but seems good quality after installed properly. It arrives in a beat up box and 2 panels had several cracks in them I fixed with tape and glue would recommend that packaging and handling use extreme caution not to flex or drop panels.
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Response from Craft + MainMar 16, 2023
We are very sorry you had problems with your wall kit. We cannot always control how trucking companies handle our products.