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Customer Reviews for Frigidaire 12,000 BTU Portable Air Conditioner Cools 550 Sq. Ft. with Dehumidifier in Gray

Internet #300561109

Model #FFPA1222T1

Store SKU #1002215140

  • Cools up to 550 sq. ft.
  • SpaceWise Portable wheels provides cool air when & where you need
  • Remote offers easy and convenient control from across the room

Customer Reviews

  • 4.1
    out of 268 reviews
  • 83% recommend this product
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Showing 1-30 of 268 reviews
Some Design Flaws
[This review was collected as part of a promotion.] Aside from a couple minor, but easy to fix design flaws, it does what it does when it needs doing.
by
    • Recommended
    works GREAT
    [This review was collected as part of a promotion.] Bought this to keep the dog nice and cool during humid days. Kept her happy.
    by
      • Recommended
      Great product
      I am very happy with my new Air condition. I am very happy
      by
        • Recommended
        Puts out cold air, but doesn’t really cool room down....
        Puts out cold air, but doesn’t really cool room down. I don’t know if it’s the brand or the model, but it just doesn’t do the job. 12,000 btu should do 550 sq ft, but it couldn’t do 366. Replaced this with 10,000 btu window unit (different brand) that more than does the job, for $100 less too.
        by
        Response from FrigidaireSupportJul 31, 2018
        Hi there. Thank you for taking the time to provide a quick review of the air conditioner. We deeply apologize for any inconvenience you have endured. If needed, please contact our customer service team by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna Frigidaire
        • Verified Purchase
        The unit works
        [This review was collected as part of a promotion.] I think the unit works for a single bedroom very well. We live in Portland so we don't need it every night but it is a life saver when it gets above 85!
        by
          Easy to operate and set up exhaust. The only issue...
          Easy to operate and set up exhaust. The only issue I have is that the hose will not stay on the connections. They slide on to the outside of the connections to the unit and the window exhaust but will not stay connected which has turned my room into a sauna. I currently am using duct tape to keep the hose attached and that has not always work. I will say that this was the display unit we purchased (the only one left), perhaps there was something missing from the packaging. We may have to return this one and start over. The cooling properties work great but the problem with the exhaust hose connections is why I am rating it so low.
          by
          Response from FrigidaireSupportJul 18, 2018
          Randy1, we understand how inconvenient this matter may be for you. I welcome you to review your owner's manual page 5 here- https://images.homedepot-static.com/catalog/pdfImages/ef/ef20fabd-5470-4830-a4a1-1520626ca039.pdf for a list of parts that should be included to install your air conditioner. Also, you may review the installation instructions here- https://images.homedepot-static.com/catalog/pdfImages/68/68481e5b-0dc4-4c3c-b81c-213bb30dd03f.pdf to confirm your installation was performed correctly. I recommend you reach out to your dealer or us at 1-888-203-1389 Monday-Friday 8am-8pm and Saturday 8am-6pm EST for additional assistance. ~Maggie Frigidaire
          • Verified Purchase
          Assembly was fairly easy and it runs really well. Not...
          Assembly was fairly easy and it runs really well. Not nearly as loud as we thought it might be and we love that we can move it around to cool specific areas. Would definitely recommend this unit.
          by
          • Verified Purchase
          very good and quiet and easy installation and silent
          very good and quiet and easy installation and silent
          by
            • Recommended
            This product is garbage ,doesn't cool my living room .Purchased this unit to replace Danby aircon...
            This product is garbage ,doesn't cool my living room .Purchased this unit to replace Danby airconditioner which was much better at cooling down temperature.The BTU on this piece is just not true,.....it works like 1000 BTU unit. Don't buy this piece of garbage .
            by
            Response from FrigidaireSupportJul 10, 2018
            We are saddened to hear that you feel this way, Shah. I recommend contacting an authorized service tech in your area to properly diagnose your appliance. Please contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm and Saturday 8am-6pm EST to better assist you. ~Maggie Frigidaire
              I live in a Bungalow style home and my living room is not that big. For $399 plus tax this unit ...
              I live in a Bungalow style home and my living room is not that big. For $399 plus tax this unit is literally comparable to a standard fan. Unfortunately, my living room never cooled down and I ran this unit for 2 straight days on auto at 62 the lowest temperature and the room was still not cool. My thermostat read 83 degrees. I went to a meeting yesterday, held in a much larger room than my living room and they had a LG 12000 btu portable a/c unit and this room was ice cold to the point we put on our sweaters to knock of the chill. I’ll be hauling this unit in to get the LG! Totally not pleased at all.
              by
              Response from FrigidaireSupportJul 30, 2018
              Oh no, Blair! I hate to hear that your a/c didn't keep you cool. Be sure you are using cool mode instead of fan or eco mode for best cooling performance. When you first run the appliance, use a high fan speed, and be sure it is vented outside correctly. If you still need additional assistance, please call 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi Frigidaire
              • Verified Purchase
              1 found this review helpful
              Wont cool when very hot outside
              I have found that it works fine when it is less than 85 degrees outside but not when higher. I found that a window unit works better for hot weather. I assume because a window unit does not suck cool air from inside of the room to cool the compressor and then blow it outside. Instead a window unit cools the compressor using outside air which keeps the cool air inside of the room. I wish there was a compressor cool air intake hose option as well as the existing exhaust hot air hose. That might solve the problem.
              by
              Response from Online Outreach SpecialistJul 6, 2018
              Hi, iwanttobecool! We appreciate your feedback! While we cannot implement all suggestions we receive, we will continue to use valuable feedback like yours to improve the quality and design of our products moving forward. ~ Brandi
                Not cold enough
                [This review was collected as part of a promotion.] Temp is 90 outside . I have this in 1 bedroom with the door closed and all it will get to is 62 degrees. Doesnt seem to be strong enough for a 8x10 room
                by
                Response from Online Outreach SpecialistJul 6, 2018
                Hi, Karie928! This model is designed to operate between 60 and 90 degrees, so 62 is pushing the lowest temperature it could possibly provide. With the outside temperature being 90, it sounds like it is working pretty efficiently. If you need additional assistance, please call 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
                  Perfect for bedroom
                  [This review was collected as part of a promotion.] We use this to supplement the AC in our bedroom. We used to sweat and be uncomfortable all night. Now are extremely comfortable. Timer is a great feature as well.
                  by
                    • Recommended
                    Does what we needed
                    [This review was collected as part of a promotion.] works great. have hot water heat and need to cool the lower part of the house. Have bow window so window unit was not possible. Removed screen and placed plexiglass in its place. Cut opening in plexiglass so the hose connector would snap in. Used velcro command strips to hold plexiglass in place. Peel& seal around edges. No screws or damage to wood work. Can crank window close when not in use. So far very happy with this unit.
                    by
                      • Recommended
                      It works perfectly fine, it is quite noisy though. Thought...
                      It works perfectly fine, it is quite noisy though. Thought it’d be more silent, but it cools the room fast and efficiently
                      by
                      • Verified Purchase
                      Our Savior!
                      [This review was collected as part of a promotion.] We purchased this portable air conditioner for our living area, because we have a picture window that was too small for a window unit. We were worried this unit would take too much room and look awkward, but it blends with our decor perfectly! We also weren’t sure it would cool areas outside of our living area due to the layout of our ranch home, so we were thrilled when it cool that entire side of our house - and on the low setting even! So pleased with our purchase and have considered purchasing another for the other half of our home
                      by
                        • Recommended
                        Noisy,really didn’t cool room. Ran constantly. ...
                        Noisy,really didn’t cool room. Ran constantly.
                        by
                        Response from FrigidaireSupportJul 2, 2018
                        Hi, Diane.

                        Thanks for sharing your experience.

                        Sorry to hear you are not happy with your air conditioner’s cooling performance.

                        We recommend checking your desired set temperature. In some cases, if the temperature is set too high, it may affect your unit’s cooling performance. Also, check your air directional louvers, they may need a bit of adjusting.

                        Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.

                        Should the sound become louder or your unit is not cooling tips prove ineffective, please give us a call. Our team will be happy to assist you further; we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.

                        Regards-Derrick Frigidaire
                        • Verified Purchase
                        Works great
                        [This review was collected as part of a promotion.] Needed this for master bedroom. The foam insulation and strip were a great idea. It does the trick.
                        by
                          • Recommended
                          Cool, cool, cool!
                          [This review was collected as part of a promotion.] We just moved into a smaller home without central air. My husband purchased this and it works like a dream! Keeps you cool, not to loud and not too space-invasive! Our summer has just begun... and we're staying cool, cool, cool! :)
                          by
                            • Recommended
                            I am very please with it and it does the...
                            I am very please with it and it does the job of cooling down the rooms I want cool down.
                            by
                            • Verified Purchase
                            It is practically impossible to connect the vent hose to...
                            It is practically impossible to connect the vent hose to the a/c/ unit and the window piece. I have no idea why this has not been perfected by now. This It is a design flaw and a common problem with all brands. I had to return mine to the store. I was very disappointed.
                            by
                            • Verified Purchase
                            1 found this review helpful
                            We bought this to replace a leaky window air conditioner last week. So far, MAJOR disappointment....
                            We bought this to replace a leaky window air conditioner last week. So far, MAJOR disappointment. We have noticed that it was warmer in our place with this one but we just figured different type of air conditioner. But today was a big disappointment. We turned it on while the place was still cool (66 degrees) and went to run some errands. It was 85 out side when we came home, it was 74 in the house. I sat in the living room and watched the temp rise all afternoon till it was 86 in the house and back down to 84 outside. It topped out here at 89 degrees outsideJ. We have the blinds closed, it was set as low as it would go and on high fan. There was nothing blocking the back and the exhaust tube was not kinked ( I know I was asked all these things when I called Frigidaire). The manual says it makes a chirping noise when the compressor is on. It actually sounds like a herd of crickets in the living room. I was told by Frigidaire that someone would call me within 3 business days. I hope so, as we will be suffering until they fix,replace or give us our money back.
                            by
                            Response from FrigidaireSupportJun 12, 2018
                            JSS0415, I apologize for the inconvenience you’ve come across with your air conditioner. We hope your experience with our repair service went smoothly and your unit restored back to proper working condition. –Jennifer Frigidaire
                              So far it is working well. It’s not as quiet...
                              So far it is working well. It’s not as quiet as I would like but still not as bad as the window units I have
                              by
                              • Verified Purchase
                              1 found this review helpful
                              Returned the unit did not like the hose out of...
                              Returned the unit did not like the hose out of the window the end cap holes were to big bugs and mice could get in and ruin the unit.
                              by
                              • Verified Purchase
                              Seems to work well. It cools sufficiently. Hopefully it will last more than 2 years as the LG did...
                              Seems to work well. It cools sufficiently. Hopefully it will last more than 2 years as the LG didn't,
                              by
                              • DIY
                              • Verified Purchase
                              • Recommended
                              Garbage
                              This thing couldnt cool off an eskimo in a blizzard. If anything, it heatsts up your room from it working so hard. Yes I installed it right, yes its on cool, etc..this thing is garbage, thats all. Didnt even touch our 12x15 room.
                              by
                              Response from FrigidaireSupportMay 30, 2018
                              Nickodeemus, I am dismayed to hear the air conditioner is not cooling as expected. Turn the unit to a higher Fan Speed using the selector switch; this will help circulate the cool air faster. If the room temperature is very high, the air exiting the unit may not feel cold. Air exiting the unit is usually between 17°-20°F lower than the Intake air, and may not feel cold to the touch until the room temperature is reduced. Clean the air filter / ensure there are no blockages near the air vents. Ensure that all windows and curtains are closed to reduce the amount of heat that enters the environment. Ensure the vent feature is closed for more efficient cooling. If you would like more trouble shooting help, please don’t hesitate to reconnect with us directly for assistance. *Ruth Frigidaire
                                4 found this review helpful
                                While it certainly doesn't feel like an Artic winter, it does cool down a room. Also, be careful ...
                                While it certainly doesn't feel like an Artic winter, it does cool down a room. Also, be careful when installing it, as the hose breaks very easily. Mine broke the first time that I installed it, and now I have to secure it with duct tape every time that I use it. I am going to try my look with a different brand.
                                by
                                Response from FrigidaireSupportMay 29, 2018
                                I am dismayed to hear of your installation difficulties with your portable air conditioner hose, hdcustomer123. Thank you for your design feedback. In today’s competitive marketplace feedback from our consumers is vital to our continued success. Please be assured your comments are reviewed online by our product gurus, who I'm sure will find value in your observations. *Ruth Frigidaire
                                  1 found this review helpful
                                  Quiet effective cooler, attractive and easy to use
                                  Quiet effective cooler, attractive and easy to use
                                  by
                                  • Verified Purchase
                                  • Recommended
                                  1 found this review helpful
                                  Everythingwasasexpected....
                                  Everythingwasasexpected.
                                  by
                                  • Verified Purchase
                                  Quiet
                                  [This review was collected as part of a promotion.] We purchased this during a very hot spell this summer and wonder why we waited so long to do so. This unit is quiet, and efficient.
                                  by
                                    • Recommended
                                    Showing 1-30 of 268 reviews

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