I installed this door for a new extension and it is already showing signs of rot and mold. I thought I ordered an interior door after seeing the amount of damage sustained in only 2 weeks. From the inside, you can also see daylight breaching the cracks. Absolutely a huge waste of money. Frame is dry and interior has no moisture.
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Response from YourJELD-WENTeamNov 27, 2023
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
Feb 22, 2023
I took pictures of this post-install to demonstrate what an...
I took pictures of this post-install to demonstrate what an absolute abomination this version of a Jeld Wen door is. HD management will be bearing about the extra hours it took to noodle a perfectly plumb and level hung door into an operable condition. Never again will I buy one of these. Ever.
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Response from YourJELD-WENTeamFeb 27, 2023
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
Verified Purchase
1 found this review helpful
Dec 21, 2022
Not Long Lasting
I didn't even have my JeldWen door 8 years and already have to replace do to rot I contacted the company about the warranty and they were no help at all. I bet they never have paid a warranty claim and I still had the original receipt
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Response from YourJELD-WENTeamDec 27, 2022
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you have additional information you’d like to share, please contact us at 888-594-3578.
Apr 18, 2021
predrilled areas for lock/handle not aligned
When you buy a door, you don't think you'd need to check that the alignment of the locks and latch are correct. This door was a half inch off for the deadbolt and latch to catch. Had to jerryrig to actually use the door with new lock/handle. This is a serious quality control issue.
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Response from YourJELD-WENTeamApr 21, 2021
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Recommended
Oct 12, 2020
Buyer beware! The steel plate holding the bottom insulation to the Jen-Weld door is poorly assemb...
Buyer beware! The steel plate holding the bottom insulation to the Jen-Weld door is poorly assembled so it extends 1/8" past the door itself, digging into the door frame insulation and creating a gap that allows weather and insects into the house. When you buy this door it is screwed shut and packaged up so you can't see the problem until you get it home and unpackage it. See pictures...ugh, so much work wasted because of a disappointing product!!!
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Response from YourJELD-WENTeamOct 13, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
4 found this review helpful
Jun 17, 2020
Very good door for the price. Well constructed good fit...
Very good door for the price. Well constructed good fit and finish. No hesitation in recommending this door.
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Verified Purchase
2 found this review helpful
Dec 19, 2018
This was an affordable way to solve a problem. The door appears solid and was not difficult to i...
This was an affordable way to solve a problem. The door appears solid and was not difficult to install
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Response from YourJELD-WENTeamDec 21, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Recommended
2 found this review helpful
May 29, 2018
Great door at an excellent price. Good solid heavy steel door with double pane glass. Exceeded my...
Great door at an excellent price. Good solid heavy steel door with double pane glass. Exceeded my expectations.
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Response from YourJELD-WENTeamMay 29, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Recommended
1 found this review helpful
Sep 15, 2017
First, I want to point out that this door is one of the least expensive exterior doors at Home De...
First, I want to point out that this door is one of the least expensive exterior doors at Home Depot with a window. That said, you get what you pay for. I bought two of these 36x80 9 lite primed steel prehung doors for the shop I just built. If I was purchasing an entry door for my house, I would have spent more money and probably would not have found the flaws I found in these doors. Here are some things I found problems with.
On both doors every screw that held the hinge to the door were set at an angle and not square and perpendicular to the door. The screws holding the hinge to the jamb were straight.
On both doors the adhesive holding the window frame to the door was coming out from under the frame.
I'm pretty good at following directions, but I thought the installation instructions were too generalized, vague and not clear.
On one door the steel cladding was put on incorrectly and the door was not square in the door frame. I had to shave off at the hinge to get it square.
The bottom sweep on the door was not centered and hung off the edge.
For the money this is a decent door, but if you are looking for perfection, spend some more money on a better door.
Lastly, If you have 2x6 construction, you need a jamb extender or you need to special order a door with a wider jamb.
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Response from YourJELD-WENTeamSep 15, 2017
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
9 found this review helpful
May 3, 2024
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Verified Purchase
Apr 16, 2024
RO dimensions wrong
Not sure how a website like HD can have wrong RO dimensions, when I saw them I thought "wow that's a lot more clearance than I would have allowed, glad I checked". Well after building the shed, when I went to install the door, sure enough the RO was way too big, had to frame inside to reduce. As result had to picture frame with PVC trim to cover the adjustment. NOT HAPPY.
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Apr 3, 2024
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Verified Purchase
Mar 31, 2024
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Verified Purchase
Mar 20, 2024
Nice door. Did the trick
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Response from YourJELD-WENTeamMar 20, 2024
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Mar 14, 2024
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Verified Purchase
Jan 17, 2024
Yes, this is just what I needed. Looks good.
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Response from YourJELD-WENTeamJan 18, 2024
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Dec 27, 2023
it does the job i needed doors with windows and these worked.
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Response from YourJELD-WENTeamDec 28, 2023
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Dec 21, 2023
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Verified Purchase
Dec 13, 2023
Doors are amiss anymore. Screws loose in the hinges, driven in sideways, thresholds barely attached to the frame, and the frame apart at the top corners. QC should pickup on these easy fixes. I usually have to fix and straighten doors anymore before installation. Prices up quality down down down.
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Response from YourJELD-WENTeamDec 14, 2023
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
Verified Purchase
Dec 7, 2023
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Verified Purchase
Dec 2, 2023
this was a replacement door it went in really well keeps the cold air out very pleased with it
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Response from YourJELD-WENTeamDec 4, 2023
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Nov 16, 2023
Solid nice looking door for garage.
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Response from YourJELD-WENTeamNov 16, 2023
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Nov 15, 2023
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Verified Purchase
Nov 15, 2023
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Verified Purchase
Oct 18, 2023
I love the Jeld-Wen doors. They are very solid and sturdy and easy to install
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Response from YourJELD-WENTeamOct 19, 2023
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Oct 13, 2023
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Verified Purchase
Oct 11, 2023
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Verified Purchase
Oct 11, 2023
Great door!! It is a great looking door! Easy to install and works great! Would recommend this door to anyone looking for a Great looking door at a great price!!!
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Response from YourJELD-WENTeamOct 11, 2023
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.