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Customer Reviews for Kwikset HALO Matte Black Touchscreen WiFi Keypad Electronic Single-Cylinder Smart Lock Deadbolt featuring SmartKey Security

Internet #311532384

Model #939WIFITSCR514S

Store SKU #1005004960

  • KEYLESS ENTRY: Operated by electronic keypad or key on outside
  • CONTROL FROM ANYWHERE: No hub required! Use w/Wi-Fi & Kwikset app
  • SMARTKEY SECURITY: Re-key your lock yourself in seconds

Customer Reviews

  • 4
    out of 3,190 reviews
  • 69% recommend this product
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Showing 1-30 of 3,190 reviews
Easy setup. Not cheap.
Quickly fit into the pre-existing standard lock cutout replacing my dead bolt. Instructions, both in the app and included are very concise and easy to follow but be prepared to spend some time on the setup. The lock seems to be operating as intended using Bluetooth, Wi-Fi, touchpanel and actual key. My only issue is that it is quite loud when in motion. Thought someone was outside using a circular saw. Is this common? Am in the process of connecting it with my Google Home.
by
    • Recommended
    2 found this review helpful
    Good Product but...
    Many things that can go wrong, sabotage, or temporarily delay the complete installation of this Kwikset Halo deadbolt. For example, you may have an incorrect setting on your smartphone that won't allow your phone to "pair"it to the deadbolt. Or, you may have (added) an entry code using the wrong sequence & need to do a complete factor reset to default, etc. Call tech support. Be patient. Wait your turn in Que. I had to call Kwikset tech support 3-4 times. They were very helpful & great to deal with. Also, they have some "secrets" that they use that aren't in the instructions (or obvious) that they'll use to complete the installation when you are totally stumped.
    by
      • Recommended
      1 found this review helpful
      Awesome
      I installed this on my own in 30 minutes it is a good idea to watch a few YouTube installations prior to installing this.
      by
        • Recommended
        1 found this review helpful
        Fits Well
        The lock fit well with my existing holes. I didn’t have to do anything special. The set up was easy and the connection to Alexa was a breeze. I’ve already used it with ease several times. So far no issues!
        by
          • Recommended
          I installed this lock week ago and now it’s giving me this error every time I try to open with wifi or Bluetooth it won’t work. Big No to this product
          by
          Response from Customer CareJun 1, 2022
          Hello Harry44, We are here to help! To maintain your Halo lock online, please follow these steps: 1. Ensure your router is approximately 100 feet away from the lock. 2. Make sure that only one user is logged into the same Kwikset app account. Click here for details on how to share the Home with other users: https://www.kwikset.com/support/answers/how-do-i-share-a-home-using-the-kwikset-app 3. Remove the batteries from the lock, reinsert them, and refresh the Kwikset app. (This establishes a new connection with the cloud). Force close the app when not in use. 4. Check your phone's Bluetooth list and ensure the lock is listed. If not, repair the lock via Bluetooth on the Kwikset app. For one-on-one troubleshooting assistance, please call our Support Team at 1-800-327-5625. Thank you, Kwikset
            Easy to key to match your other locks
            I evaluated the available locks, the main benefit I wanted to maintain is one key for all locks. Kwikset Smart key maintains this. I had to drill the door out for this lock to be added and that went fairly smooth (if you don't chisel the bolt you have to order a drop in bolt from Kwikset) chiseling was a little sloppy but was ready to set up the lock quick and easy until the firm wear update, at the end it just froze I read this was an issue, so I was prepared. I watched a video on factory reset, quickly performed this and finished the set up. Yes, you need the app and an account and personal information. It was all pretty simple and easy to add users and operate after the install. Now just to find out battery life. It comes with Rayovac high energy batteries 4 AA.
            by
              • Recommended
              amazing
              We had to drive to 3 different home depots to track this lock, but it was totally worth it. Easy to install and sync to our phones (Android) . We were even able to link it to Google home. We're very happy with this purchase.
              by
                • Recommended
                2 found this review helpful
                Great Product
                So Far Great very happy. Just go on your tube first for advise.
                by
                  • Recommended
                  Keyless access
                  This lock was not so large due to no key pad. HARWARE Installation was easy. System set up took a few attempts. The only criticism is the sound is loud. My prior lock was a Eufy, and it was not so loud. The Kwickset app did not have great ratings, time will tell.
                  by
                    • Recommended
                    Easy of installation
                    I wanted a easy access for my front door ,this is a great product had it installed in 1 hour and linked to the entire family no more keys to fumble with and live the smart key no locksmith required.
                    by
                      • Recommended
                      Looks great!
                      This was very easy to install. Easy to set up touch but right now I’m struggling with getting it to unlock when the door is actually closed. I think I might be able to get it to work but four stars just because of the struggle.
                      by
                        • Recommended
                        1 found this review helpful
                        Great Lock & Functionality
                        This lock is really nice, the San Clemente door handle set also accessorizes great with this lock. There are a couple of reasons why I held back from giving this lock a 5 star rating. 1.) They Key Pad is not very sensitive to wake up, sometimes you have to tap the lock pretty hard before it illuminates. 2.) The electric motor is pretty loud, and sounds cheap. 3.) In addition to being wi-fi compatible it would also be pretty cool to be Z-Wave compatible as well. Other than that we love this lock and don't have any issues with it keeping us safe. The issues I noted above are superficial, and if you can overlook those issues, you will love it as well. Just some constructive feedback for Kwikset towards making this a 5 star item for the masses!
                        by
                        • Verified Purchase
                        2 found this review helpful
                        My Smart Lock
                        This Smart Lock was easy to install similar to my ring doorbell. The satin nickle finish makes my front door look rich. I feel more sure secure knowing when my front door was locked or unlocked. Would definitely recommend this Halo Smart Lock!
                        by
                          • Recommended
                          Kwikset Locked
                          Installation appeared to be easy as I had someone else, an experienced handyman, put the lock on. I downloaded the app, which is very user friendly, and programmed the lock. Start to finish less than an hour. I’m also pleased with the features and flexibility it gives me. The quality is excellent and the finish matches the door handle already on my door perfectly. My handle was installed a year ago.
                          by
                            • Recommended
                            1 found this review helpful
                            Install was easy. Working well so far
                            The step by step installation guide through the app was great. The animations were helpful. I also liked how the box included smaller numbered boxes as you progressed through the install. I must admit I was originally looking to buy a third Schlage Encode smartlock but Home Depot was out of stock. I decided to try the Kwikset Halo. It seems to work just fine. My only complaints are that the mechanism is more noisey compare to the Schlage.
                            by
                              • Recommended
                              2 found this review helpful
                              Secure WiFi lock with key option
                              Easy to install and connect with wifi. App is easy to use to set lock codes for each family member as well guests. 2 keys for battery dead situation is added advantage. Remote locking via internet and Auto locking after preset time are amazing features especially when you are in a hurry.
                              by
                                • Recommended
                                2 found this review helpful
                                THIS LOCK HAS A FATAL WI-FI FLAW! WILL NOT WORK!
                                DO NOT BUY ! WI-FI DOES NOT WORK ! KWIKSET KNOWS THIS AND IS HIDING THIS PROBLEM! You can’t goggle this issue because it’s being hidden , Did all resets ,called factory support ,STILL DON’T WORK …RETURNING !
                                by
                                Response from KwiksetFeb 1, 2022
                                Hello Robert,
                                We are here to help! To better understand what you are experiencing and assist in finding the best solution for you, we'd like to gather additional details. We ask that you please contact our Support Team at 1-800-327-LOCK (5625) before you return the Halo. We hope to hear from you soon!
                                Thank you,
                                Kwikset kwikset
                                  3 found this review helpful
                                  Easy peasy
                                  I am not remotely handy and installed this myself in about an hour. The app was helpful with extra tips for install. Excited to see how it works out!
                                  by
                                    • Recommended
                                    2 found this review helpful
                                    Very Good Door Lock
                                    Easy installation. Solid weather resistant casing. Fair price too.
                                    by
                                      • Recommended
                                      1 found this review helpful
                                      Love it, especially the app features
                                      Works great and love the customizable time delay lock as well as the other cool features on the app. Time consuming to install but looks great and good so far
                                      by
                                        • Recommended
                                        1 found this review helpful
                                        Best door lock
                                        Fast installation, easy to get it setup and ready to work. I recommend this lock really amazing the wifi technology it have. I just have it for one week and I love it.
                                        by
                                          • Recommended
                                          1 found this review helpful
                                          Great Automatic Lock
                                          This lock was easy to install, hooked up to WiFi was flawless and paired to my phone was immediate, this lock works flawlessly and looks great an absolute great buy.
                                          by
                                            • Recommended
                                            2 found this review helpful
                                            Simple installation, easy to use
                                            Installed, rekeyed this morning, in 40 minutes. Synced to Google Home. Recommend lithium batteries for smart locks to reduce replacements. So far, so good. Have to see if keypad holds up in sun and app continues to sync well. Now, everything is great.
                                            by
                                              • Recommended
                                              1 found this review helpful
                                              Perfect lock for vacation rental!
                                              The Kwikset Halo Keypad lock was easy to install and program. So far it works totally as expected. It is the perfect lock for my vacation rental as I can monitor battery life from a distance as issue different codes for various people who need access.
                                              by
                                                • Recommended
                                                awesome smart lock
                                                fingerprint detector works great, no hub needed, app is cool. can add up to 50 ppl.
                                                by
                                                  2 found this review helpful
                                                  Clean Look!
                                                  Easy install. It connected pretty fast to my WiFi and phone app. It also has the smart key feature which allows you re-key it to make it work with other door locks.
                                                  by
                                                    • Recommended
                                                    3 found this review helpful
                                                    Easy to install
                                                    This lock was easy to install and program!! I was truly surprised at how easy it was to install and program the lock and program additional users and codes. I highly recommend this wifi enabled lock.
                                                    by
                                                      • Recommended
                                                      Kwikset Halo Keypad Lock
                                                      The good with this lock it works well as a basic keypad opening and locking lock. The installation process was average and is doable by someone with basic background. The App is easy to install and not bad to use and connect to your router wifi. The App works well initially when bluetooth installed and then wifi installed. You must be in the home to install the app which is an issue and a negative if you lose wifi connection. Mine has consistently lost wifi connection after a few days and I have had to go through the reconnection process with bluetooth. Again that works if you're at the home if like in my case I'm in another state for months that process doesn't work. I was told by support that you must use a specific router which is indicated on the box but I didn't notice that? I have Xfinity wifi and router that is not a preffered router, how can that be Xfinity is huge wifi and cable company. The last big issue is the battery life is very poor, new batteries last less than 2 months approximately. If your like me and away for 4-5 months at a time that doesn't work well. I like Kwikset products but can not recommend this product due to the issue with losing wifi connection and very poor battery life. Even of you use it as just the keypad you will have to change batteries often even with little use as mine is with me away. Maybe with firmware upgrades things will be better??????
                                                      by
                                                      Response from KwiksetJul 20, 2021
                                                      Hello HaloKeypad,
                                                      Thank you for reaching out to our Support Team for assistance, and we're here to help ensure your Halo is in great working order. For an improved connection, we recommend updating the firmware on the lock and also checking your lock's installation to ensure this is not causing the batteries to drain quicker. Here are some steps that you can try:
                                                      1. Check that your door is properly aligned and that the door frame jamb hole is one inch deep and clear of debris for the latch to extend fully into the jamb hole.
                                                      2. Loosen the screws on the interior assembly a quarter turn to ensure the lock is not binding.
                                                      3. Re-orientate the latch by performing the door handing process.
                                                      For further assistance, please know that we are happy to help at 1-800-327-LOCK (5625).
                                                      Thank you,
                                                      Kwikset kwikset
                                                        7 found this review helpful
                                                        smooth operational
                                                        It has a lot of step by step instructions which is rare these days. I love the lock, the look, the ease in setting up the codes. I was so excited i could even rekey the lock to the lock on the other door to just have one key for 2 diff locks. Made me feel great to do this myself as a 58 yr old female with severe disabilities using my arms and hands. A must buy for homeowners.
                                                        by
                                                          • Recommended
                                                          3 found this review helpful
                                                          not enough
                                                          can't even set the app to unlock when your in proximity. guides are trash. the lock itself works ok. looks nice. you can set everything up on your own phone, you have to sign into your account on everyone else's phones in order to allow them to use the app and set up code. why have a schedule if everyone has access anyways?
                                                          by
                                                          Response from KwiksetJun 17, 2021
                                                          Hello Twizz,
                                                          We're here to help! To pair more than one phone to the Aura lock, each user should create their individual account, and the owner will then share the Home with each user for them to pair their phones. Please click here for detailed instructions on how to Share the Home using the Kwikset app: https://www.kwikset.com/support/answers/how-do-i-share-a-home-using-the-kwikset-app
                                                          We're more than happy to help further to ensure the lock is in perfect working order. Please contact our Support Team at 1-800-327-5625.
                                                          Thank you,
                                                          Kwikset kwikset
                                                            2 found this review helpful
                                                            Showing 1-30 of 3,190 reviews

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                                                            Features

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                                                            Lock Type

                                                            Deadbolt

                                                            Deadbolt

                                                            Deadbolt

                                                            Deadbolt

                                                            Security/ANSI Grade

                                                            AAA

                                                            AAA

                                                            AAA

                                                            AAA

                                                            Deadbolt Type

                                                            Single Cylinder Deadbolt

                                                            Single Cylinder Deadbolt

                                                            Single Cylinder Deadbolt

                                                            Single Cylinder Deadbolt

                                                            Smart Technology

                                                            WiFi

                                                            WiFi

                                                            WiFi

                                                            WiFi