Customer Reviews for LG 4.5 cu.ft. High Efficiency Ultra Large Smart Front Load Washer with Steam and Wi-Fi Enabled in White, ENERGY STAR
- SpeedWash Cycle gets small loads clean and fresh in just 15 min
- Stackable washer and dryer set & SideKick pedestal compatible
- Smart Home enabled to operate and troubleshoot remotely with app
Customer Reviews
Feb 14, 2024
easy to use and does a great job.
I have had the dryer a couple of months and love it!!!!!
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Customer review from lg.comJan 24, 2024
Great washer
We bought this over a year ago and it has been great. Less detergent is used and the clothes come out clean. We live the little washer below for delicate and small loads.
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Customer review from lg.comJan 15, 2024
Good job
[This review was collected as part of a promotion.] Difficulty to get in touch with a service agent on the phone Service agent waas able to come 1 day sooner and did a good job
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Customer review from lg.comJan 12, 2024
[This review was collected as part of a promotion.] The technician fix the hose on the washer so now I don't have to go swimming to go wash clothes I'm so thankful.
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Customer review from lg.comJan 11, 2024
Great for allergy wash and pet hair
[This review was collected as part of a promotion.] Bought this as bundle with dryer I love the turbo steam and allergy washing setting. My husband has allergies so this was an investment we did for this washer and the side kick pedestal for the future if we have babies. but overall washes things very clean and fix a lot. i love using the app to download new wash settings for different items. We have two cats so washes off the cat hairs and the dryer really gets every pet hair off the clothes! the turbo steam is def. my favorite option
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Customer review from lg.comJan 11, 2024
Great response
[This review was collected as part of a promotion.] Ângela from LG is the best! She is so professional and so kind. Loved her service. Very professional
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Customer review from lg.comJan 7, 2024
Horrible
[This review was collected as part of a promotion.] On my second seal for the washer door as it keeps ripping. So every 6ear I’m replacing the boot.
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Response from LG Digital Care TeamJan 17, 2024
Hey there! We never like to hear that you are having an issue with your LG washer, but we are here to help if you continue to run into trouble. Feel free to private message us on social media @LGUSSupport. We'll be more than happy to assist, but we hope we don't have to. ^Gaby
Customer review from lg.comDec 15, 2023
Died within three years - not worth repair cost.
The computer board died - it was going to cost more to fix than to buy a new unit. Expected better from LG.
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Response from LG Digital Care TeamDec 20, 2023
Hi there. We understand your washer is in need of repairs. We're here to assist! So that we can discuss all repair options, please reach out to us on social media! Our handle on Facebook and Twitter is @LGUSSupport. So that we can be prepared to assist you right away, please include your phone number and washer information (model and serial numbers) in your private message to us. We look forward to hearing from you! ^Chris
Customer review from lg.comNov 2, 2023
junk
The product has leaked a little water since the first day. It wasn't a big deal since it went into a drain pan. However, it's now leaking a lot for no apparent reason. I've given up on contacting support because once you enter all your information, you're permanently placed on hold. This will be my last LG purchase.
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Response from Customer CareNov 10, 2023
Hi there. Thank you for taking the time to leave us a review on your 4.5 cu. ft. Ultra Large Smart Wi-Fi Enabled Front Load Washer. We have a team of dedicated customer care team on the social side that can take a second look at your situation. When you get a chance, please send us a private message through our Facebook or Twitter platforms an include your contact details. ^Anthony
Customer review from lg.comOct 30, 2023
Not worth the money.
We've had a repair guy out 3 times now and he can't fix it.
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Response from Customer CareNov 1, 2023
Hi. We understand you're experiencing difficulty in getting your washer repaired and would like to look to take this opportunity to offer the support of our social media team. Please reach out to us on Facebook or Twitter with your phone number and washer information (model and serial numbers). We'd be happy to help and look forward to the opportunity! ^Chris
Customer review from lg.comOct 5, 2023
Great Product
[This review was collected as part of a promotion.] I bought this washer about 4 years ago. I like it because of its style & functionality. Recommended product.
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Customer review from lg.comSep 11, 2023
Great Machine
[This review was collected as part of a promotion.] We are very happy with our washing machine. It does large loads and is so quiet.
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Customer review from lg.comSep 8, 2023
LG Front Load Washer
This front loading LG washer is easy to use and looks good for a washing machine.
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Customer review from lg.comSep 7, 2023
Love the washer and app
[This review was collected as part of a promotion.] Washer works great! Love the app that tells me when washer cycle is complete along with other information. Would highly recommend washer pedestal for ease of use.
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Customer review from lg.comAug 23, 2023
the front load leaks water at times
[This review was collected as part of a promotion.] Works well sometimes leaks water. I wish it worked better
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Customer review from lg.comAug 19, 2023
Nothing but good!
[This review was collected as part of a promotion.] We really love our new washer and dryer. We plan on getting the matching pedestals also.
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Customer review from lg.comAug 1, 2023
Bearing failure after 3 years
[This review was collected as part of a promotion.] I loved this machine, however the bearing has failed after only 3 years. Estimated cost to replace is nearly double what the machine is worth. Incredibly disappointed.
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Response from LG Social MediaAug 4, 2023
Hello, Cever. Thank you for sharing your feedback with us, and we apologize for the disappointment you feel due to the bearing failure.
We understand the frustration when unexpected issues arise, and we aim to produce durable and reliable appliances. We sincerely regret any inconvenience caused.
Please know that your feedback is important to us, and we will share it with our product development team for future improvements. We recommend reaching out to our social Media platform through Facebook or Twitter at @LGUSSUpport.
We appreciate your loyalty to LG, and we hope to restore your confidence in our products and services.^Con
Customer review from lg.comAug 1, 2023
Buyers Beware
[This review was collected as part of a promotion.] I only had my washing machine for 4 years & I have to replace it because it’s not worth fixing. 2 technicians said the amount of money it’ll cost to fix it, I can buy a new one.
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Response from LG Social MediaAug 1, 2023
We understand that it's frustrating to encounter issues with your appliance. Our team would like to assist you further with this matter. If you could kindly send us a private message on Facebook or Twitter using @LGUSSupport, we'll be able to gather more information about the problem and explore potential solutions for you. We value your loyalty and want to ensure your satisfaction with our products and services. Looking forward to hearing from you!
Customer review from lg.comJul 30, 2023
Not worth it
[This review was collected as part of a promotion.] I had this washing machine for 4.5 years & I need a new machine already because, the bearings went out.
This is a learning lesson for me not to buy products if the manufacturer cannot supply a reasonable amount of years warranty coverage. Meaning, the 1 year they provide must mean they know their product isn’t reliable.
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Response from LG Social MediaJul 31, 2023
We're sorry to learn that you're having issue with the bearings of your LG 4.5 cu. ft. Ultra Large Smart wi-fi Enabled Front Load Washer, model # WM3700HVA. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport and we will be happy to assist you. ^Winie
Customer review from lg.comJul 21, 2023
Saver....water and electricity!
I have had this washer/dryer set and both have been great. I would have rated 5 stars but I still have to leave the door open as it does smell musty. Don't leave clothes inside, otherwise they will stink. I don't know if the manufacturers have improved on that feature. This is my 3rd set of front loader and I love them over the old fashion type. In my opinion and 40+ years experience; LG has been a great brand for this style of washer/dryer.
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Customer review from lg.comJul 20, 2023
Excellent Unit!
[This review was collected as part of a promotion.] Our front load washer has not a single issue (knock on wood). We have owned the unit for four years and it has been incredibly reliable for us.
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Customer review from lg.comJul 4, 2023
Horrible
Worst washer I have ever owned. I just can't stand it anymore. I'm looking to replace both washer and dryer. I purchased them July of 2020.
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Response from Customer CareJul 6, 2023
Thank you so much for your review, However, We see you've given us only a 1-star review rating. It would be great if you could let us know how our services can be improved to get a 5-star rating. Please visit our website to leave your feedback http://spr.ly/6425PyyyS. ~Tanisha
Customer review from lg.comJun 5, 2023
Washer is a True Delight
[This review was collected as part of a promotion.] This is the first LG Washer and first Front-Loader model I have purchased. Although I have yet to try out the Wi-Fi capabilities of my washer, manual operation is already a true delight, easy to understand and operate -- and it "sings" to me when the cycle is completed - much easier on my senses than the BUZZ of my previous washer. (but for those of you who might not wish to hear any end of cycle signal, there is a way to turn it off)... I look forward to many years of use of my new washer (and dryer). Thank you LG.
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Customer review from lg.comMay 31, 2023
.Great features.
I liked the appearance and options. Lots of features to choose from for every thing I needed.
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Customer review from lg.comMay 30, 2023
Junk broke in 5 year cost more to repair then new cost of new on
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Response from Social/LGMay 31, 2023
Your valuable feedback is important to us, Robert! Thank you for helping us recognize how else we can improve our products regarding your LG Ultra Large Smart wi-fi Enabled Front Load Washer. We always try our best to give our customers the best experience we can, so it's distressing for us to hear that you had a bad experience. Your review is important for our whole team and will be considered for our future product development. ~Rita
Customer review from lg.comMay 3, 2023
No hot water
We purchased this several years back and immediately noticed the water gets luke warm at best. We called the warranty service who sent out a local LG repairman. He said that is as warm as the water will get since it is an energy saving washing machine. We were very disappointed. Just recently, I spoke with 2 coworkers who had LG energy saving washing machines. They both said their washers get very hot water, so I am thinking something is wrong with this model or the repairman they sent out.
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Response from LG Social MediaMay 7, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Customer review from lg.comFeb 15, 2023
De1 error code
[This review was collected as part of a promotion.] I had this washer for only about 3 years be it gave me a de1 error code. I looked at different issues and it was the control board that is the issue. I only had this washer for 3 years and I need to replace the control board and it is not cheap. LG needs to fix this issues as I see others having the same issue as well with this specific model, no wonder it is discontinued.
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Response from Social MediaFeb 15, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the LG Washer, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Customer review from lg.comFeb 11, 2023
Get error messages all the time
Have tp out washer through doun cycle sometimes to get the water out so that a load will go through all the cycles. Annoyiy
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Response from LG Social MediaFeb 11, 2023
Your review is highly valuable to us, as well as the time you have taken to provide it. We always try our best to give our clients the best service we can, so it's distressing for us to hear that you're having a bad experience with your LG washer. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we would be happy to help you. -Cazz
Customer review from lg.comFeb 5, 2023
Just what we wanted!
This machine is fantastic at washing clothes. It doesn't matter if it's a small or super large load. It has a lot of features like sanitizing, heavy-duty, allergiene, bedding, normal, bright whites, tub clean, and a lot more. The WIFI feature signals when the cycle is complete. We are very pleased with our washing machine so far.
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Customer review from lg.comJan 31, 2023
Short Life
[This review was collected as part of a promotion.] Washer broke down right after warranty expired. Repair cost is more than I paid for the washer.
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Response from Social MediaFeb 8, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Customer review from lg.com
