Customer Reviews for Rheem Performance 6 Gal. Compact 2000-Watt Element Point-Of-Use Electric Water Heater with 6-Year Tank Warranty and 120-Volt

Rick,

We are glad to hear that your new Performance 30 Gal Compact 2000W Single Element Point-Of-Use Electric Water Heater is working well. It’s good that you were able to make the necessary adjustments for the slightly taller unit.

It’s unfortunate about the dent, but it’s good that you checked for any internal damage. As long as the heater is functioning as expected, the dent should not affect its performance.

Remember to keep an eye on it, especially during the first few months, to ensure everything continues to work smoothly. If you notice any issues, don’t hesitate to reach out to the store or the manufacturer’s customer service.

Enjoy your hot water! If you have any more questions or need further assistance, feel free to call 888-279-4566 between the hours of 7 A.M. and 7 P.M. CST.


Derius

Hello,

We are sorry to hear that your water heater isn’t meeting your expectations. This unit is designed to provide hot water for a single application and is ideal for point-of-use installations. However, it seems like it’s not providing enough hot water for your needs.

Adjusting the temperature to a higher setting might help, but please be cautious as it can increase the risk of scalding. If the issue persists, it could be due to the heater’s capacity. This model has a 2-gallon tank, which might not be sufficient for washing multiple dishes.

Point-of-use water heaters are generally designed to provide hot water quickly and efficiently for a single application2. If you frequently need to wash multiple dishes while waiting for your main hot water to kick in, you might want to consider a unit with a larger capacity.

We hope this information helps. If you have any more questions or need further assistance, feel free to call 888-279-4566 between the hours of 7 A.M. and 7 P.M. CST.


Derius

Hello,

Thank you for this feedback. We are sorry to hear about the issues you experienced with your water heater. It’s unfortunate that the unit arrived dented and with a faulty pressure relief valve.

If you haven’t done so already, we would recommend reaching out to Home Depot’s customer service. They may be able to assist with a return, refund, or exchange given the condition of the product upon arrival. It’s important that you’re completely satisfied with your purchase.

We hope your new water heater is working well for you. Remember, regular maintenance can help ensure its longevity and optimal performance. Please call Home Depot at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance.

Derius

Hi,

It’s great to hear that the Performance 20 Gal. Compact 2000-Watt Single Element Point-Of-Use Electric Water Heater from The Home Depot served as a perfect replacement for your old water heater. It’s unfortunate that the first one was damaged, but it’s good to know that Home Depot promptly resolved the issue by delivering another one and offering a discount for the inconvenience. Your positive feedback about their customer service can be very helpful for others considering a similar purchase. Thank you for sharing your 5-star review.


Derius

Hello David,

We are glad to hear that you’re satisfied with your Rheem water heaters. It’s great that they have met your needs for each job that required a replacement water heater. Your positive feedback about the design, easy installation, and price of the Rheem water heaters is much appreciated. It’s always wonderful when a product not only meets but exceeds our expectations. Enjoy the convenience of your new water heater and thank you for your service! Have a great day!

Derius

Mike,

We are glad to hear that the Performance 20 Gal. Compact 2000-Watt Single Element Point-Of-Use Electric Water Heater was the right fit for you on the first try. It’s great that you found it to be of good quality and that the online ordering and store pickup process went smoothly.

Your positive feedback about your local Home Depot is also appreciated. Thank you for sharing your experience!

Derius

Rocky,

Thank you for this review. We are sorry to hear about the condition of your water heater. It’s disappointing when a product arrives damaged and requires additional work to get it set up. We hope you were able to get it working properly despite the dents and the need to change out one of the couplings. If you have any questions or need assistance with your water heater, contact 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

Derius

Hello,

Thank you for your 4-star review and for sharing your experience! Rheem aims to stellar products and experiences, and it is heartening that you would choose Rheem once more. Thank you!

Isaiah

Hello,

Rheem thanks you 5-star review! Our mission is to deliver top-notch products and experiences to our valued customers, and it’s heartening to hear that you have found just what you need with Rheem. If you ever need assistance with your water heater, remember that our dedicated Technical Support team is just a phone call away. You can reach us at 866-279-4566 anytime between 7 A.M. and 7 P.M. CST. Thank you for choosing Rheem!

Isaiah

Hello Robert,

Rheem is sorry to hear of the condition your water heater was delivered in. We assure you that the 6-year warranty for parts and tank, and a 1-year labor warranty will not be hindered by any cosmetic damage. If you have any concerns, we encourage you to reach out to our Technical Support team at 866-279-4566, available from 7 A.M. to 7 P.M. CST.

Isaiah

Hello,

Thank you for your review and feedback. Our goal is always to provide the best product and service possible to our customers. We will certainly use your feedback to help current and future customers have a better experience and product.

Isaiah

Hello,

Thank you for this 4-star review. We apologize for the inconvenience that you have experienced due to the cosmetic damage on your water heater. The water heater that you have reviewed includes a 6-year parts and tank warranty, as well as a 1-year labor warranty that will be unhindered by any cosmetic damage. For assistance with your water heater, please call our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. Our experienced analysts will be happy to help you with warranty questions.

Isaiah

Kevin,

We are sorry to hear about the issues you’ve experienced with the water heater you have reviewed. It’s unfortunate that the heating element was defective from the start and that it also had a leak. Your feedback about the large nut on the element and the need for a specific open-end wrench is valuable.

It’s good to know that a new element has been sent out, and we hope that resolves the issue. Your suggestion about installing a drain in line with the cold inlet is also very helpful. Thank you for sharing your experience and insights.

Derius

Chris,

We are really sorry to hear about your experience. It sounds like you’re having a tough time with your water heater. If you’ve already checked the power and replaced the heating element, it might be a good idea to reach out to our Technical Support team or a professional plumber for further assistance. They should be able to help diagnose and fix the issue. If you need any more help or have any other questions, feel free to call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.

Derius

Hi,

We are sorry to hear about the issues you’ve had with the water heater you have reviewed. It’s unfortunate that the design didn’t meet your expectations and that the lack of a drain made it difficult to move. We understand how this can be frustrating. If you have questions about technical specifications and need troubleshooting assistance on this model, please contact 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.

Derius