Customer Reviews for STERLING Ensemble 5 ft. Left Drain Rectangular Alcove Bathtub in White
- 5 ft. left-hand bathtub drain
- Attractive white finish
- Deep, comfortable soaking for user
Customer Reviews
Aug 18, 2020
simply and very easy to install. very happy with the results
simply and very easy to install. very happy with the results
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Jul 7, 2020
Nice tub very deep!...
Nice tub very deep!
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Jul 2, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jul 1, 2020
Deep tub and nice finish. Advertised tub dimensions are...
Deep tub and nice finish. Advertised tub dimensions are accurate and the tub fit the alcove very well.
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Jun 25, 2020
Tub was in perfect condition and included all hardware and...
Tub was in perfect condition and included all hardware and instructions. Ordered online and picked up in store. Pickup was quick and easy.
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Jun 10, 2020
Arrived as predicted and product as shown....
Arrived as predicted and product as shown.
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May 20, 2020
Product as advertised. Installed easily, fit seamlessly with the surround ...
Product as advertised. Installed easily, fit seamlessly with the surround back and sides.
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Mar 31, 2020
It is nicer even than I expected. Very comfortable. ...
It is nicer even than I expected. Very comfortable.
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Sep 17, 2019
I love the design. It was a challenge to get...
I love the design. It was a challenge to get it together, but when it finally was done, it looked great.
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Sep 10, 2019
This is the 2nd time we ordered it online. Both...
This is the 2nd time we ordered it online. Both times the walls arrived cracked. We finally decided to just buy one that was already in store. Even though it wasn’t the style or brand we wanted. We waited a week each time for it to arrive. So we are now two weeks behind!
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Response from Sterling Product ExpertSep 13, 2019
Hi April, this is Sarah with Sterling Plumbing. I'm sorry to hear your Ensemble bath arrived damaged, more than once. As the manufacturer, we're very interested in handing our customers a quality product that delivers the expected performance. Anytime we hear about struggles in the use of one of our products, we want to get involved to resolve the difficulties. We appreciate you taking the time to share your experience with us. We have shared it with the appropriate department for improvement. Please email our Customer Service team at KohlerCustServ@Kohler.com for additional assistance. We’re here to help! –Sarah S. Sterling Customer Service
Sep 3, 2019
Fairly easy to install. I couldn't notch out the floor, so I needed an above floor drain.
Fairly easy to install. I couldn't notch out the floor, so I needed an above floor drain.
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Aug 17, 2019
My wife and I really like this tub and have been excited to get it installed. It seems sturdy and...
My wife and I really like this tub and have been excited to get it installed. It seems sturdy and we like how deep it is. It arrived to the store and we got it home without any issues. However, we had planned to pair it with the Sterling 71224100 surround kit. I have now been through two of those surrounds and each have been cracked when they arrived at the store.
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Aug 14, 2019
front top ledge had a 4" stain out of the box that wouldn't come off, sent it back
front top ledge had a 4" stain out of the box that wouldn't come off, sent it back
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Response from Sterling Product ExpertSep 12, 2019
Hi NR, this is Sarah with Sterling Plumbing. I'm so sorry to hear your Ensemble bath arrived with a stain. This is nothing you should expect when choosing a Sterling product. As a leader in the plumbing industry, Kohler Co. strives to delight our customers through our superior products and impeccable service. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share your experience with us. Please email our Customer Service team at KohlerCustServ@Kohler.com for additional assistance. We’re here to help. –Sarah S. Sterling Customer Service
Aug 1, 2019
It's. A great soaker tub.
It's. A great soaker tub.
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Jul 29, 2019
Looks great! Easy to install- had a licensed plumber do...
Looks great! Easy to install- had a licensed plumber do it! It replaced one that was 30 years old.
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Jul 23, 2019
Awesome tub.
Awesome tub.
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Jul 16, 2019
Keeping in mind it's PLASTIC..Easy to handle, lite,looks great and...
Keeping in mind it's PLASTIC..Easy to handle, lite,looks great and it's shiny..
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May 7, 2019
Got it home , open the box and there is a crack in it, Have a second one coming.
Got it home , open the box and there is a crack in it, Have a second one coming.
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Response from Sterling Product ExpertMay 7, 2019
Buns, my name is Jessica with Kohler Customer Service. I am sorry to hear that your Ensemble bath was received damaged. We take pride in our designs and are disappointed that your experience has been less than exceptional. Please contact our Customer Service team at KohlerCustServ@kohler.com if you need assistance of any kind; we're glad to help! - Jessica P. KOHLER Customer Service.
Mar 8, 2019
impossible to clean,especially the tub
impossible to clean,especially the tub
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Response from Sterling Product ExpertMar 8, 2019
Hi Fastbill, my name is Sarah with Kohler Co. I'm sorry to hear you are having trouble cleaning your Ensemble bath. I'm glad to help! You can find care and cleaning tips and products to consider by following this link: https://www.sterlingplumbing.com/care-and-cleaning-bath-showers-whirlpools. Please email our team at KohlerCustServ@kohler.com if you have any questions or need further assistance. Sincerely, Sarah B. KOHLER Customer Service
Mar 5, 2019
Terrible product, the corner of the skirt cracked and we were taking extra care installing it.I c...
Terrible product, the corner of the skirt cracked and we were taking extra care installing it.I can see someone kicking the skirt getting in the tub and cracking it and after installing $2000 dollars with of tile this would be a problem.I didn't keep my receipt so I guess i am stuck with it. researching online now to find a better product.
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Response from Sterling Product ExpertMar 8, 2019
Hi Lb7047, my name is Sarah with Kohler Co. I'm truly sorry to hear your Ensemble bath has cracked. As a leader in the plumbing industry, Kohler Co. strives to delight our customers through our superior products and impeccable service. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share your experience with us. Please email our Customer Service team at KohlerCustServ@Kohler.com for additional assistance. We’re here to help. –Sarah B. KOHLER Customer Service
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
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Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
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Oct 24, 2018
I think the tub is fine. It was delivered unbroken to the store. My only critique is it would b...
I think the tub is fine. It was delivered unbroken to the store. My only critique is it would be nice to have a more accurate measurement available for the back of the wall panel for faucet installation.
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Sep 4, 2018
The tub is great and was highly recommended by our plumber. The problem is the transportation. It...
The tub is great and was highly recommended by our plumber. The problem is the transportation. It took us three tries to get a tub that we could use. The first had the front stabilizers broken - which I missed but the plumber found. The second had a large crack down the inside wall of the tub (caught that one in the store.) Third time was the charm but it was very frustrated as it put a 3 week delay in our remodel and added extra charges to get the plumber back out. Also, we were promised a 15% discount after the 2nd damaged tub but I never received that.
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Response from Sterling Product ExpertSep 5, 2018
Scooter, my name is Jessica with Sterling Customer Service. I am sorry to hear that your Ensemble tubs were received damaged. We take pride in our designs and are disappointed that your experience has been less than exceptional. Please contact our Customer Service team at KohlerCustServ@kohler.com if you need assistance of any kind; we're glad to help! - Jessica P. Sterling Customer Service.
Aug 31, 2018
Worst bath tub I ever purchased. The first one came with immediately obvious surface damage. It w...
Worst bath tub I ever purchased. The first one came with immediately obvious surface damage. It was returned and replaced. Because we had a tile setter waiting, we were perhaps not as careful cleaning the second as we should have been. In any case, AFTER installing it we noticed two other series of surface imperfections that were not immediately obvious. It is now too late to do anything short of removing a $1000 tile job to replace the whole tub, or hire someone to refinish the tub in place. Home Depot should not be vending this item.
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Response from Sterling Product ExpertSep 1, 2018
ravensrest, my name is Jessica with Sterling Customer Service. I am very sorry to hear that your Ensemble baths arrived damaged. We take pride in our designs and are disappointed that your experience has been less than exceptional. We would like to speak with you further and assist with a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you! - Jessica P. Sterling Customer Service.
Jul 3, 2018
Look beautiful .fit perfect.
Look beautiful .fit perfect.
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Jun 18, 2018
Excellent tub. Fits a sliding glass shower door perfectly. Perfect...
Excellent tub. Fits a sliding glass shower door perfectly. Perfect fit for my 60x30 space. Nice modern look. Great textured bottom that does not feel too slippery when wet. Contractor installed with ease. Nice lip around edge for tiles
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Jun 12, 2018
came with several cracks and no installation instructions.
came with several cracks and no installation instructions.
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Response from Sterling Product ExpertJun 12, 2018
Daniel, my name is Sarah with Kohler Co. I'm sorry to hear your Ensemble bath arrived damaged and was missing the installation guide. Please work with your place of purchase to set up an exchange. Here is a link to the installation guide: https://resources.kohler.com/plumbing/sterling/pdf/1192140_2.pdf. For additional assistance, please email our team at KohlerCustServ@kohler.com. We're here to help! -Sarah B. KOHLER Customer Service
Jun 5, 2018
Arrived damaged...
Arrived damaged
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Response from Sterling Product ExpertJun 5, 2018
HomeDepotCustomer, my name is Jessica with Sterling Customer Service. I am very sorry to read that your Ensemble tub has arrived damaged. We take pride in our designs and are disappointed that your experience has been less than exceptional. Please contact our Customer Service team at KohlerCustServ@kohler.com. We would like to help with your next order to ensure the unit is thoroughly checked and packaged well to prevent the risk of damage. We look forward to hearing from you! - Jessica P. Sterling Customer Service.
Apr 24, 2018
Great tub. Hard to find a 42 inch wide tub to match the original in our home. Apparently 30-32 in...
Great tub. Hard to find a 42 inch wide tub to match the original in our home. Apparently 30-32 inches is the norm. Love this.
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Frequently Bought Together
Price:
$613.41
Compare Similar Items
Soaking Depth (in.) | |||
|---|---|---|---|
13.75 | 16.5 | 13.38 | 15 |
Overall Width (in.) | |||
32.125 | 30 | 30.7 | 32 |
Material | |||
Acrylic | Acrylic | Acrylic | Acrylic |
Drain Location | |||
Left | Left | Left | Left |
Bath Therapy Type | |||
Soaking | Soaking | Soaking | Soaking |
