Hi JazzyJ. I know it can be frustrating for the dryer to not work properly . We would love to speak with you to see what assistance can be provided. We can be reached via any of the following using ticket number: 1142446417
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Nic