Customer Reviews for Scotts Turf Builder 12.5 lbs. 5,000 sq. ft. Dry Lawn Fertilizer for All Grass Types

We're sorry to read about your disappointment with Scotts Turf Builder Lawn Food and appreciate your feedback.

Any moisture that gets in the product will make the granules lump together. When it dries out, it forms hard clumps. If the product is stored in high heat or humidity or gets rained on, this can happen. Another possible cause is the product being stored on a concrete or cement floor or leaning against a wall made of either material. Concrete/cement draws moisture and can increase the chance of moisture getting in the bag. When purchasing the product in person, be sure to inspect the bags for signs of rips or other damage.

We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 877-220-3089 if we can further assist.

We're sorry you were disappointed. We would like to understand more about your experience and what we can do better. At your earliest convenience, please reach out to us at 877-220-3089.

We're sorry you were disappointed. We would like to understand more about your experience and what we can do better. At your earliest convenience, please reach out to us at 877-220-3089.

Thank you for your feedback regarding Scotts Turf Builder Lawn Food.

Any moisture that gets in the product will make the granules lump together. If the product is stored in high heat or humidity or gets rained on, this can happen. Another possible cause is the product being stored on a concrete or cement floor or leaning against a wall made of either material. Concrete/cement draws moisture and can increase the chance of moisture getting in the bag. When purchasing the product in person, be sure to inspect the bags for signs of rips or other damage.

If there is anything we can do to help you have a 5-star experience, please contact our Consumer Services team at 877-220-3089 for assistance.

We're sorry to read about your disappointment with Scotts Turf Builder Lawn Food and appreciate your feedback.

The most common reason a lawn does not respond to fertilizer is soil pH. Soil pH must be between 5.5-7.5 for fertilizer to be absorbed by the grass. You may wish to perform a soil pH test. When mowing, be sure mower blades are sharp and do not remove more than 1/3 of the grass blade at a time. Cutting more than that or having dull blades rips the grass causing browning of tips. Thatch over a 1/2" thick prevents the nutrients from getting to the plant roots. If the grass is under stress from disease or insect activity, or is dormant, it will not respond to the fertilizer. This includes during the heat of summer in northern states.

We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 877-220-3089 if we can further assist.