Dear Reviewer,
We appreciate your valuable feedback and loyalty to Square D products. Our products have been, are and will continue to be best in class in terms of quality and performance. Our products are manufactured and assembled with the highest quality standards to make sure they deliver satisfactory experiences to our customers but most importantly: safety. HOM250PSPD is a 50KA surge current rated device which is superior to other available surge protection devices in the market that are installed inside the load center. The technology used is high performance and light weight. Our products undergo intensive mechanical, electrical and environmental testing that exceed code requirements..
As for the experience you had during installation, we would greatly appreciate pictures and further detail about this event in order to understand the root cause leading to this episode. We would like to encourage you to contact our Product Support Line at (888) 778-2733 option 1. Thank you once more for your valuable feedback
Best Regards,
Schneider Electric Customer Care Center