Hello Orinda. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The leaf mulcher is designed to shred leaves, grass clippings, pine needles etc, it can not be used to shred branches, sticks or brush. It's unfortunate to learn that the mulcher did not meet your needs. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you. -DestyneeE