About Your Online Order

Standard Ground
Standard Shipping is the default shipping method for most items and includes delivery by a small parcel carrier.

Priority Ground
Priority Ground Shipping includes 1-3 day delivery by a small parcel carrier. Priority Ground shipments are prioritized to pack and ship earlier than Standard Ground shipments.

Expedited
Expedited Shipping includes second day delivery by a small parcel carrier, once the items ship. Processing time is additional and will vary by product.

Express
Express Shipping includes next-day delivery by a small parcel carrier, once the items ship. Processing time is additional and will vary by product.

Cost Saver
Cost Saver Shipping is a more economical shipping method that includes initial transportation by a small parcel carrier and final delivery by the U.S. Postal Service.

Curbside Delivery
Delivery will be made to the curb or to the receiving area/dock for a business. The delivery carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.

Basic Delivery
The delivery carrier will bring the item to the closest dry area outside your office or job site, typically the front door, mailbox or lobby. There are no scheduled appointments for Basic Delivery. You do not need to be present at the time of delivery..

Threshold (Inside Entryway)
Includes delivery to the first available area in the business, such as the entryway, reception or office. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery. For Express Delivery from stores only, 2-hour, 4-hour or all-day delivery windows are scheduled online at time of purchase. Appliance deliveries will not be carried above more than three stair steps, any more will be at the discretion of the delivery team.

Room of Choice
Includes delivery to the room of your choice (within two flights of stairs), unpacking and packaging removal. Assembly service is not included. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.

Outside Delivery
For Express Delivery from stores, the delivery carrier will bring the item to the closest dry area outside your business or job site, typically the front door. A 2-hour, 4-hour or all-day delivery window option is scheduled online at time of purchase. You do not need to be present at the time of delivery.

Depot Direct Delivery
For major appliances, a delivery calendar with available delivery dates will be presented during the checkout process. Someone 18 years of age or older must be present to sign for the delivery.

Certified Professional Delivery
Includes shipping to a certified professional who will assemble and perform a complete inspection of the item. Please note the tracking information provided with the shipping confirmation will reflect the delivery to the certified professional's location. Once your item is ready, you will be contacted to schedule a delivery appointment where the certified professional will review with you how to operate and maintain the product.

Outdoor Equipment Delivery
Outdoor Equipment Delivery includes unpacking, assembly and packaging removal. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.

Bulk Delivery
Bulk Delivery is made by a dump truck. The carrier will contact you to make a delivery appointment. Someone 18 years of age or older must be present to sign for the delivery. Customer-supplied tarps are recommended to protect property.

Estimated delivery dates are provided for each item in the product information page. To check the status of your order online, please visit The Home Depot Pro order status page. Enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.

This process varies according to your order type and which stage the order is in.

To cancel a Buy Online, Pick Up in Store order, see your order details and follow the "Cancel Order" link to cancel the order directly online. Please note that orders being picked up at multiple stores are not eligible for online cancellation at this time.

To cancel a Delivery or Ship to Store order, see your order details and follow the “Cancel Items” link to cancel the order directly online before it is shipped. Individual items may be cancelled within 30 minutes of receiving your emailed order confirmation. If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy. Orders paid for partially or completely with a gift card cannot be cancelled.

For all other orders, contact us as soon as possible via phone, live chat or email, and we'll do everything we can to accommodate your request. However, since we send orders to our warehouses frequently throughout the day to provide customers fast fulfillment and shipping, we're unable to cancel orders that have already been processed.

If your order arrives with damage, please call Pro Customer Support so we may assist you with a replacement order or refund. You will find the number for your dedicated support team at the top and bottom of every web page.

If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt.

When a product is in backorder status, the estimated delivery date is provided on the product information page and in the order confirmation e-mail. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will receive a Backorder Notification email. In both scenarios, your item will ship as soon as it becomes available, and you will not be charged until the item ships. Items on backorder will be automatically cancelled at 60 days without customer authorization to extend the order.

For major appliances, the delivery calendar will provide the first available delivery date based on the estimated date that the product will be available. If the product is not available for 90 days or more, you will not be able to place an order for the item.

Any states with delivery restrictions will be noted on each item’s product information page. 

For items eligible for delivery to Alaska and Hawaii, please allow an additional 2-5 business days. Additional remote surcharges may apply. 

We are not able to ship to international destinations, PO Boxes, APO/FPO/DPO addresses at this time.