This is The Home Depot’s General Refund Policy for Store and Online Purchases.
Getting your refund is easy.
For the quickest refund, just bring your return items back to the store.
For returns sent to us by mail or carrier, we'll process your refund after we receive and verify your return. It typically takes about 7 business days to process your return.
Once we're done, it may take up to 10 business days for your bank to put funds back into your account.
See Seller Return Processing Times and Bank Refund Processing Times below for more details.
This is the average time it takes The Home Depot to process the return once we receive your item(s).*
Instant**
Up to 7 business days
Up to 21 business days
Up to 12 business days
If you were charged prior to your order cancellation, refer to the return methods above for processing times.***
If you cancel your order before it was charged, we release the authorization hold on your payment method.
What does “authorization hold” mean? When an estimated amount is authorized on your credit or debit card, your bank temporarily reserves those funds to confirm you can cover the purchase. This reservation is known as an authorization hold and typically shows up as a pending transaction in your account.
When am I actually charged? The full order amount is charged to your card only after your order is picked by an associate or shipped out.
How long until the hold disappears? After your order is complete, your bank will lift the hold in line with its own timelines. If you have questions about the timing, it's best to check directly with your bank.
* Additional processing time may be required during special events or holidays. ** In-Store refunds issued as mailed checks may take up to 14 business days to be dispatched via mail. *** Online tool rental reservations deposits will be released in full if you decide to cancel.
This is the average time it takes the financial institution to put the funds back into your account.*
Up to 10 business days
Up to 30 business days
Instant
Up to 24 hours**
Up to 24 hours
Up to 30 business days, can be longer depending on card issuer
2-8 business days
* Refunds generally adhere to the timeframes outlined in the above table, though occasionally they may require additional processing time, particularly during periods of special events or holidays. For additional information regarding your bank processing time, please reach out to your financial institution. ** Gift Card payment types will be refunded as Store Credit.
Returns for purchases with valid proof of purchase will be refunded to the original form or payment (credit card, cash, credited to your account, PayPal, refunded via Store Credit, etc.) unless noted in our Exceptions. Store stock products that have a manufacturer defect (and which have not been abused) can be exchanged or swapped in-store for the same stock item within the product’s return policy period.
If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase. Receipts for purchases made with The Home Depot Consumer Credit Card, Pro Xtra Credit Card (Commercial Revolving Charge), or The Home Depot Commercial Account may be located in our system within 365 days of purchase.
Returns for in-store purchases made with a Gift Card, Store Credit, or e-Store Credit must be returned in-store. Gift cards and Store Credit will be refunded as Store Credit. Returns or cancels for purchases made with an e-Store Credit can be refunded as an e-Store Credit or Gift Card to the original email address provided. Refunds for Gift Cards, Store Credit or e-Store Credit over $2000 will be split across multiple Store Credits. Registration of Store Credit may be required. Please bring a valid driver's license or government-issued photo identification for registration.
Original shipping charges will be refunded if the return is the result of an error by The Home Depot. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.
Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from The Home Depot's corporate office.
Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made*
*See the Customer Service Desk for details or your Customer Service Agreement paperwork.
If you used a debit card in-store to buy your appliance, simply bring your receipt to the store to receive your refund.
Return items that are brought back to the store will be processed instantly.
For returns sent to us by mail or carrier, we'll process your refund after we receive and verify your return. It typically takes about 7 business days to process your return. Once we're done, it may take up to 10 business days for your bank to put funds back into your account. Additional processing time may be required during special events or holidays.
Original shipping charges are refunded if there was an error in your order by The Home Depot.
Orders purchased with e-Store Credit must be returned to our stores.
You can take your return to a store to receive Store Credit.
Yes, items ordered online can be returned to our stores. Our store associates can look-up your online purchase with your credit card, order number, or email.
Call Online Customer Care at 1-800-455-3869 to discuss next steps and home pickup eligibility. If you used a debit card in-store to buy your appliance, simply bring your receipt to the store, and we'll happily process your refund for you!
Call an Online Customer Care Specialist at 1-800-430-3376 seven days a week: 6 a.m. - 2 a.m. ET (closed Christmas Day). The Online Customer Care Specialist will review your order and if eligible arrange pickup from your home.
Log into your account and go to your order history to start a return, or chat online or call our Online Customer Care team at 1-800-430-3376.
