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There are two ways to search for Home Depot Store locations.
After you finalized your order, you should have seen an Order Confirmation page. If you saw that page, the order was successfully submitted. If you did not see that page or don't remember it, the next way to know your order was successful is through the email confirmations that you will receive.
Most merchandise can be returned within 90 days of purchase unless noted in our Online Return Policy Exceptions. Refunds will be issued to the original form of payment. Original shipping charges will be deducted from the refund unless the return is the result of an error by Homedepot.com. Please note bundled items need to be returned with all components for a full refund.
For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide.
For most orders delivered by UPS or Fed Ex, you can use the enclosed small parcel return label to mail your return. Alternately, you can arrange to return on your own, using the address specified on the return label.**
If you need assistance with the return of larger items, or if you have any other questions, please contact Online Customer Support at 1-800-430-3376.
*Please note that, depending on the form of payment tendered, it may take 2-10 business days after your credit is applied for it to post to your account.
**All Alaska and Hawaii non-UPS returns must be returned to a retail store.
Visit our Return Policy Page for additional information and exceptions to our online purchase return policy.
Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit.
Visit our Return Policy Page for exceptions to our in-store purchase return policy.
This process varies according to your order type and which stage the order is in.
To cancel a Buy Online, Pick Up in Store order, see your order details and follow the "Cancel Order" link to cancel the order directly online. Please note that orders being picked up at multiple stores are not eligible for online cancellation at this time.
To cancel a Delivery or Ship to Store order, see your order details and follow the “Cancel Items” link to cancel the order directly online before it is shipped. Individual items may be cancelled within 30 minutes of receiving your emailed order confirmation. If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy. Orders paid for partially or completely with a gift card cannot be cancelled.
For all other orders, contact us as soon as possible via phone, live chat, or email, and we'll do everything we can to accommodate your request. However, since we send orders to our warehouses frequently throughout the day to provide customers fast fulfillment and shipping, we're unable to cancel orders that have already been processed.
We accept the following payment methods on homedepot.com: