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Appliance Delivery & Installation

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FREE DELIVERY ON SPECIAL ORDER APPLIANCE PURCHASES OF $396 OR MORE
Appliance Installation Requirements

Keep in mind that most freestanding electric refrigerators, ranges, washers & dryers are eligible for delivery & basic hook up service. Watch the videos for more step-by-step instructions on your home appliance installation.


Basic hook up service does not include hook up or removal of built-in cooktops, wall ovens, drop-in appliances, range hoods and air conditioners. Commercial or built-in refrigeration (i.e. refrigerators with the compressor on top or over-sized units) cannot be installed, removed or hauled away. The installation must comply with local codes, or in the absence of local codes, with the National Fuel Gas Code and the National Electric Code.

RefrigeratorRefrigerators

You’ll need a new water connection kit (available at checkout) with access to a 110V-grounded, 3-prong electrical outlet. The water valve (shutoff) is metal and within 6 ft. of hook up (ice and water dispensing model). Note: Certain counter-depth refrigerators may require installation of a manufacturer-supplied anti-tip device.

Washing MachinesWashing Machines

You’ll need new connection hoses (available at checkout) with access to a 110V-grounded, 3-prong electrical outlet. The water valves (hot and cold) must be corrosive free, within 4 ft. of hookup, and on the same level as the unit. For a stackable washer and dryer installation, an appropriate stacking kit must be purchased from The Home Depot

Electric DryerElectric Dryers

You’ll need a new electrical cord and dryer duct (both available at check-out). Access to a standard 240-volt, 3- or 4-prong electrical outlet – within 4 feet of your new electric dryer.

Gas DryerGas Dryers

You’ll need a new gas flex connection kit and dryer duct (both available at check-out). Access to natural gas line (no liquid propane hookups) shutoff valve with metal connection and 3-prong electrical outlet.

DishwashersDishwashers

You’ll need a new dishwasher connection kit (available at check-out) and access to a 110V-grounded, 3-prong electrical outlet. You should have a water supply line with a corrosion free shut-off valve located under the sink or behind the dishwasher. Required by local code, an electrical outlet within 5 ft. of hook up is necessary.

Over the Range MicrowaveOver the Range Microwave

Please note that the hardwiring for this appliance will not be done by our technicians. You’ll need to provide access to a 110-volt, 3-prong electrical outlet within reach of your new microwave’s power cord. There must be 30 inches of clearance between the bottom of the cabinet and the cooking surface. For inside venting you’ll need a non-vented charcoal kit; for outside venting, ensure all ductwork matches the microwave’s dimensions.

Electric RangesElectric Ranges

You’ll need a manufacturer-supplied anti-tip device, a new electrical cord (available at check-out) and access to a standard 240-volt, 3- or 4-prong electrical outlet within 4 feet of your new electric range.

Gas RangesGas Ranges

You’ll need a new gas flex connection kit (available at check-out), natural gas line (no liquid propane hookups) and access to a 110V-grounded, 3-prong electrical outlet. The gas shutoff is metal and should be located directly behind the appliance. You will need a manufacturer-supplied anti-tip device for this appliance installation, be sure to check your manual.

Prepare for Service
Review these recommended steps before we arrive for a smooth and easy delivery and install. Questions about your order? Call 1-800-455-3869
Home Delivery Checklist

  • • Check the specifications section for your appliance on its product page to ensure it will fit the intended space; start at homedepot.com/appliances. Note: Take the moulding and the legs on the appliance into account when measuring.
  • • Measure any doorways, hallways and stairways in the delivery path to be sure they are wide enough to accommodate the appliance
  • • You must have an adult age 18+ present at your delivery time to sign for the appliances
  • • Installers cannot use existing connection parts for new appliance installations; make certain you have purchased a newconnection kit with each new appliance purchased
Prep Your AreaPrep Your Delivery Area

  • • Be sure to clear the inside path to the installation location of any obstacles, including rugs, furnishings and personal items
  • • Ensure outside path for delivery is free of snow, ice and any debris
  • • Empty any existing appliances you want hauled away
  • • We do not install or remove built-in wall ovens, cook top, range hoods or refrigerators. We will do haul away of old built-ins if they are already disconnected or uninstalled. Please call your local store with your order number to schedule installation for built-in refrigerators, wall ovens, cooktops, commercial/downdraft ranges, built-in microwaves and range hoods.


Delivery Day
Here’s what to expect from us on delivery day. Track your delivery when you text TRACK to 433768 and receive a link to your Delivery Tracker.
Communication

• You will receive a text or phone call the evening before your delivery with a 4-hour window. Note: To receive text and/or email updates, please ask an Associate.

SetupSetup

• The delivery team will uncrate, set in place, level and connect your appliance. Then, they will test the appliance for functionality and inspect it for damage.

  • • Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage.
  • • Once delivery is accepted by a customer, product may be returned if defects and/or damages are identified and reported to The Home Depot within 48 hours of delivery day by calling 1-800-455-3869.
  • • Additional charges may apply for the installation of some over-the-range microwaves, gas appliances and dishwashers.
Removal

• The delivery team will dispose of your packaging. If you have opted for the additional service, they will also move or haul away the replaced appliances.

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    Frequently Asked Questions

    What do I need to do to ensure a smooth delivery and installation?

    • Verify that all appliance installation requirements have been met (including dimensions and necessary parts), there is a convenient and clear unloading zone, there is nothing restricting access to the installation area, and an adult 18 years or older is present at delivery time.


    What if my new appliance is damaged or not working correctly at the time of delivery?

    • Make sure to examine and test your appliances before the delivery agent leaves. If you notice any damage or your appliance is not working correctly, raise any issues at the time of delivery with your delivery agent. Any returns must be submitted within 48 hours of delivery.


    What can cause my installation to be delayed or rescheduled?

    • The delivery agents are not licensed carpenters, plumbers or electricians. To ensure a successful installation, all electrical outlets, water and gas shutoff valves, and cabinetry must be available and compliant with appliance requirements and local codes prior to your delivery.


    I want to have my frontload washer and dryer stacked to save space. Will the delivery agent install them that way?

    • Appliance stacking is available in some areas but is not included in the basic delivery rate. Any appliances that you wish to stack require a compatible stacking kit to be purchased at the same time as your order. Please contact our Appliance Support Hotline at 1-800-455-3869 with questions.


    Appliance & Delivery Installation

    Your home is ready for new appliances and The Home Depot is here to help. Our appliance delivery and installation team make it easier for you to upgrade the kitchen, laundry room and other living spaces.


    Enjoy free professional delivery and installation services on select appliance purchases $396 or more. 


    Choose from these qualifying appliances to get started with our service: 

    • Refrigerators

    • Dishwashers

    • Washers

    • Electric Dryers

    • Gas Dryers

    • Gas Ranges

    • Over the Range Microwaves

    • Small Space Appliances

    • Commercial Appliances


    We'll handle everything from delivery and uncrating to setup and connection of your new freestanding appliances. If you need additional appliance parts, we can bring them along. 


    Once everything is completed, we'll also remove packing materials and make sure your home is restored to its original condition so you can get back to enjoying your new upgraded appliances. 


    The Home Depot is your store for top brand appliances, delivery and installation. We’re committed to making your appliance buying experience simple, safe and hassle-free. 


    Customer Service & Purchase Information: Qualifying purchases include: Refrigeration, Laundry, Dishwashers, Cooking appliances and HDPP in addition to Installation and Parts/Accessories that accompany Depot Direct purchases. Floorcare and clearance appliances not included. A $59 delivery fee applies to any major appliance purchases below $396. Haul away of old appliances at additional charge. Offer valid only at participating stores in U.S., Guam and Puerto Rico The Home Depot® stores and on select major appliance purchases on www.homedepot.com. Delivery fees vary by zip code. See Store Associate for further details.