Your power tool is covered if it breaks due to normal wear and tear, as long as it's been properly maintained and used correctly. Ridgid will replace your damaged tool or parts including brushes, chucks, motors, switches, gears and even cordless batteries.
Gather the info you need to activate your LSA:
Go to the Ridgid product registration page to login or create an account to register your new Ridgid Power Tool.
Bring your registered RIDGID tools to any Home Depot Tool Rental Center for service or replacement. For batteries and chargers,
call 877-655-5346 for RIDGID service or replacement.
All eligible RIDGID® Brand hand held power tools, stationary power tools and pneumatic tools purchased from The Home Depot and authorized retailers receive the Limited Lifetime Service Agreement with registration. Free Parts. Free Service. For Life.
Customers have 90 days from date of purchase to register tools for LSA. Once all conditions of the registration process are fulfilled, the tool’s service coverage lasts the lifetime of the original purchaser.
To accept the RIDGID® Brand Lifetime Service Agreement, you must register your qualifying RIDGID® Brand Hand Held Power Tool, Stationary Power Tool or Pneumatic Tool within 90 days after purchase. Register by logging on to www.ridgid.com/registration. Log into your personal account or, if you do not have one, create an account. Then click ‘Register New Product’. Include all qualifying RIDGID® brand product information: complete model and serial numbers for each serialized piece of equipment, including batteries and chargers. If you don’t have access to the internet, enclose a letter with the following information: First name, last name, e-mail, date of birth, phone number, address, city, state, zip code, model number from package, and the model/serial number of all qualifying serialized tool(s), battery(s), and charger(s) if applicable. Then mail the online confirmation print out or the hand written letter with your original receipt (making a photo-copy of your receipt to keep for your records is recommended) to: RIDGID® Service Dept.:LSA, PO Box 1427, Anderson, SC 29622 for processing and approval. Certified Mail is recommended.
All registrations must be made under the name of an individual person. Within approximately 6-8 weeks after completion of the registration process and approval, you will receive confirmation via email or US mail that will include your Customer ID number and verification that the tool has been upgraded to Lifetime Service Agreement status. Keep track of this number as you will need it in order to obtain service for your product under the Lifetime Service Agreement. Note: Handwritten registrations may take longer.
LSA covers all defects and many wear parts in properly maintained tools.
The Lifetime Service Agreement covers all worn parts in properly maintained tools. This includes normal wear items such as brushes, chucks, motors, switches, gears and even cordless batteries in your qualifying RIDGID® Brand hand held and stationary power tools. These programs also cover replacement rings, driver blades and bumpers on RIDGID® Brand pneumatic tools.
The Lifetime Service Agreement only covers wear and tear or failure of the tool arising under normal usage and proper maintenance. It does not cover any malfunction, failure or defect resulting from misuse, abuse, neglect, alteration, modification or repair by anyone other than an authorized service center for RIDGID® brand hand held, pneumatic and stationary power tools.
Any damage or malfunction inflicted upon the tool by the user or other external sources, or any failure to comply with the warnings and instructions in the operator’s manual is not covered.
Consumable accessories provided with the tool such as, but not limited to, saw blades, planer blades and knives, insert bits, drill bits, grinding wheels and discs, cut off wheels, sandpaper, safety glasses and fasteners are not covered.
Certain product categories are not eligible for coverage under the Lifetime Service Agreement. These categories include, but are not limited to, any free or promotional serialized piece of equipment provided beyond the contents of the purchased tool kit, generators, pressure washers, radios, accessory batteries, accessory chargers, plumbing equipment, extension cords, heated gear, storage, hand tools, and wet/dry vacs.
The Lifetime Service Agreement (if accepted), commences after the expiration of the standard RIDGID® 3 year Limited Warranty. To obtain service for this RIDGID® tool on either the 3-year limited warranty, the Lifetime Service Agreement, or the recon limited warranty, you must bring the equipment, to an authorized RIDGID® service center.
You may obtain the location of the authorized service center nearest you by logging on to the RIDGID® website at www.ridgid.com. When requesting service under the Lifetime Service Agreement, you must present your Lifetime Service Agreement Identification Number and proper personal identification (a valid driver’s license, passport, or military I.D. or a valid Social Security card with photo ID). If a cordless tool kit requires a battery/charger replacement, the tool console, battery and charger purchased together must be present for proper diagnosis and warranty verification.
If a serialized piece of equipment with LSA status is ever replaced, the customer has 90 days to call 1-866-539-1710 and re-register that piece of equipment. Proof of replacement required. Pieces of eligible equipment that are not re-registered within 90 days of replacement are not covered by the Lifetime Service Agreement.
All Lifetime Service Agreement communications should be directed to One World Technologies, Inc., attn: RIDGID® Service Dept.:LSA or call (toll-free) 1- 866-539-1710.
This Lifetime Service Agreement is not a warranty; it does not alter or limit the 3-Year Limited Service Warranty provided with your product, and it is not intended to create any implied warranties or rights of any kind including any warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Any such implied warranties are expressly disclaimed. To the extent they cannot be disclaimed they are hereby limited to three years from the date of purchase. One World Technologies, Inc. and RIDGID®, Inc. are not responsible for direct, indirect, incidental or consequential damages. Some states restrict limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This Agreement gives you specific legal rights, and you may also have other rights which vary from state to state.
A detailed statement regarding measures to preserve the privacy of information submitted in connection with communications regarding your RIDGID® brand tool is available at www.ridgid.com. This product is manufactured by One World Technologies, Inc. The trademark is used pursuant to a license granted by RIDGID®, Inc.