To cancel a Buy Online, Pick Up in Store order, visit My Account or Track Order to see your order details and click on the Cancel Order button to cancel the order online. Entire orders may be canceled only if they meet the following criteria: 1. The order was not paid for completely or partially with a gift card, 2. All items in the order are being picked up at the same store, 3. The order may not be partially picked up, and 4. All items were purchased as Buy Online, Pick Up in Store items. You may contact Online Customer Support via LiveChat or by calling 1-800-430-3376 to cancel entire orders at any time including: individual items of an order, items in the order purchased as Buy Online Ship to Store and orders paid for partially or completely with gift cards.
To cancel your order and/or in store pickup, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376. Please have your original payment information available when calling to cancel your order.