Pro Frequently Asked Questions

To view the status of your order, visit the Track Order page and first enter your order number, which can begin with a W, C or H. Then, if your order number begins with a W or C, please enter the email address used while placing the order and click Track Order to view the status. If your order number begins with an H, please enter the phone number used while placing the order to view the status.

If you placed the order while you were logged into your account with The Home Depot, you can also log in to view your order status in the Online Orders section of My Account.

If you are unable to view your order status online or need additional help, please contact Customer Support by texting “Support” to 38698, 24 hours a day, seven days a week, or by calling for assistance at 1-800-430-3376 7 days a week, 6 a.m. - 2 a.m. EST.

Yes. If you need to make a change to your delivery date after making a purchase please call 1-866-333-3551.

We understand circumstances change and you may need to cancel your order. You have the option to cancel your order before it’s shipped or before your order is picked up from the store.

To cancel an online order, please visit My Account. Select the order number and click on the Cancel Items button to cancel your order. If you’re unable to cancel your order, you may return any unwanted items in accordance with our Return policy.

Please note: Customer Support can assist with canceling specific line items and orders involving The Home Depot Gift Cards.

To cancel a pickup order, please visit My Account. Select the order number and click on the Cancel Items button to cancel your order. You can cancel your pickup order at any time prior to pickup. If you’re unable to cancel your order, you may return any unwanted items in accordance with our Return policy. Processing times could vary depending on the order size.

To cancel an appliance order, please visit My Account. Select your appliance order number and click Cancel Appliance Order to cancel your order. The entire order may be canceled up to 72 hours prior to the scheduled delivery day.

If you need of additional support, please contact our Online Customer Support team by texting “Support” to 38698 or by calling 1-800-430-3376. Hours of Operation: For SMS, we’re available 24 hours a day, seven days a week. For phone, we’re available seven days a week, 6 a.m. – 2 a.m. EST.

Please visit our Return Policy page for details on return periods, return methods, refund timing, return policy exceptions and return FAQs.

To schedule a payment, visit our Credit Center page. Select the Pay & Manage link under the appropriate card image to sign in to your Citi online account.

We accept the following payment methods on homedepot.com:



Credit Cards: The Home Depot Consumer Card, The Home Depot Commercial Card, The Home Depot Project Loan, The Home Depot Pro Xtra Credit Card, Visa, Mastercard, American Express, Discover



Gift Cards: The Home Depot Gift Card, eGift Card
Paypal, ProPurchase Card, Home Improver Card

To add a credit card, select the Me (or <your name>) icon from the main navigation and choose Cards and Accounts. Use the Add Credit Card button to add your new card. When using The Home Depot App, you may choose to scan your card's details with your smartphone's camera.

Yes. The Pro Desk works to support you with the products, services and insight you need. Communicate with the Pro Desk in stores, by phone or via email. Assemble your project list and let the Pro Desk help you organize a bid and delivery, or stop by the desk for checkout with a handful of needed items.

Yes. Upon qualifying for the VIP tier in our Pro Xtra Loyalty Program with $250K or more in annual spend, you gain access to exclusive benefits. These include personalized Account Management services from our experts, who are available to provide personalized on-site, in-store, or virtual support for your business.

Yes. Same-day delivery is available for select in-stock items from local The Home Depot stores within a limited radius. During checkout, you can choose your preferred delivery date and time window. Additional charges may apply based on the delivery options selected. You can track your order's estimated arrival time in My Account and expect a call from the driver before delivery.

Yes. In select markets, The Home Depot provides delivery for large equipment rentals. To schedule a delivery, call 1-888-266-7288.

Yes. On homedepot.com, you can create multiple lists of products to help you stay organized, prepare bids and reorder frequently needed items. You can also print lists or digitally share them with others in your organization.

After creating a Collaborative Quote in your Pro Xtra account, you can choose to send the Quote with price and discounts, price only or no pricing at all.

After creating a quote online, share the Quote Number with your Pro Associate. They can open it in store and help you get the materials you need for your project.

Yes. You can add users with Purchaser or Admin access to your account from the Account Settings section of your Account Dashboard.

The complete Pro Xtra Terms and Conditions can be found here.

Yes. If you are an active service member, veteran or military spouse, you can receive a 10% discount on eligible purchases. The Military Discount is for personal use only.

Sign into your Pro Xtra Account online or through The Home Depot App. Find the Pro Xtra icon in the top right on The Home Depot website or the Pro Xtra icon in your app.  You will be able to find all your purchases, pricing benefits, Perks, offers and annual accrued spending.

To redeem your Perks or Personalized Offers in-store, scan the bar code at self-checkout or ask any associate to apply the Perk or Offer at the register or Pro desk. Note: If you don't see a bar code, that Perk or Offer is only eligible for online purchases.To redeem your Pro Xtra Dollars Perk online, you can apply it from the drop-down menu in the payment section at checkout. To redeem your Personalized Offers online, copy the code and apply it in the Promo Code section at checkout.

Yes. The Home Depot's Pro Special Buy of the Week is a new list of deals each week tailored specifically to help Pros save on items without sacrificing quality.

When you join Pro Xtra a Paint Rewards account is automatically created. To unlock Paint Reward discounts, scan your Pro Xtra ID or use your Pro Xtra phone number in store for each qualifying purchase, or ensure you are signed into your account online before completing your qualifying purchase. To learn more about Paint Rewards visit our Terms and Conditions section.

Home Depot Pro customers enjoy exclusive benefits designed to save time and money, such as competitive pricing, special shipping options, and advanced online tools. In-store, Pros receive dedicated services like expedited checkout, reserved parking, and convenient order loading, along with access to project pricing and an expanded assortment.

Yes. The Home Depot’s Pro Referral connects you with customers looking for Pros. The program provides you with cost-free job leads as a reward for your loyalty as a The Home Depot customer. Visit here to sign up.

Yes. Our Path to Pro Network connects businesses with skilled labor based on trade, location and availability. You can search and review candidate profiles showcasing work portfolios, experience levels and qualifications. You can also create job postings and easily call or email available candidates within the Network—and all for free with your Pro Xtra membership.  Visit the Path to Pro Network to hire for your crew today.