#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(617)376-3417
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
177 Willard St
Quincy, MA 02169
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Customer Store Reviews

  • 4.5 out of 282 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (282)
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Showing 1-30 of 282 reviews
Outstanding Store Experience
Could not be happier with how helpful, friendly and knowledgeable the store staff was!
by
    • Recommended
    If you value time and politeness, avoid this store
    I always vow "never again," but when I can't find what I need at Ace on Willard and am forced to use HD I ALWAYS have a bad experience. It is impossible to find help. The employees are rude and condescending. There is an emphasis on quantity over variety, and the prices are ridiculous.
    by
      I know where everything is in this store! Can get in and out quickly!
      One is almost always greeted by a store associate at the front entrance to the store, whom asks how can they help you! If there is a product I want, but do not know where it is, having this customer service person there at the front entrance to help me, makes my trip to the store go smoothly and quickly!
      by
      • DIY
      • Recommended
      Garden shop is wonderful
      Jason helped us and recommended the best method for planting our new Limber Pine tree. He told us he was there for 12 years and would always be there to help! Very pleasant experience. The whole garden staff: Jamal and Matt were excellent and friendly. Love this store! I watched Jason push to help a deaf customer in the gentlest way! Really nice!
      by
      • Pro
      • Recommended
      Great Experience!!!
      The Store Is a Great Store and Have Great Service. The Workers Have a Good Sense of Work and Give Great Attention To The Buyer.
      by
      • Pro
      • Recommended
      Very good experience in Paint Dept
      Very knowledgeable personnel - so many options - you can't go worng.
      by
        • Recommended
        Great Customer Service
        Jason in the home garden center went out of his way to ensure my husband and I selected the appropriate plants for our home! He went above and beyond to help us and delivered exceptional customer service. He definitely gained us as a loyal customer we will be returning for all our plaining needs!!
        by
          • Recommended
          Good store.
          Staff were nice. Store could be a little more clean especially the bathroom. Need more light fixture selections.
          by
            • Recommended
            Pleasant, knowledgeable staff, shelves well stocked, store always clean
            I am a Contractor and normally start my shopping experience at the Pro desk. The staff there are always eager to help and pleasant, even at 6:00 am when myself or my crew arrive. There are two other Home Depots stores in the area surrounding our office, but we all consistently use this particular store due to the help and speed in getting us in and out of there. In our business, time not spent out in the field is time lost and money wasted. So, as the owner of the business, their quick response time, is something I value. PS Tim at the register, he works evenings, has also been a tremendous help to me when I have to pick up supplies at night for the following morning.
            by
            • Pro
            • Recommended
            awesome team
            I would recommend this store any time. very convenient, very helpful staff
            by
            • Pro
            • DIY
            • Recommended
            Associate was great & helped ease my stress
            I visited this store while in the midst of putting together/decorating for a graduation party with over 200 guests. The associates were unbelievably patient, supportive & took the time to explain why they were giving me the particular supplies and made sure I understood how to install & use them all. I have to admit I was surprised by all the help and advice they gave me.
            by
            • DIY
            • Recommended
            Amazingly helpful and really encouraging.
            As soon as we walking in and Kevin introduced himself, we started having a wonderful experience. He took us to every department we needed and even explained things that we needed that we had no idea about. If he didn't know an answer he went and found someone that did. Then we met Greg and he was so encouraging and letting me know I could do this project. Being a woman that means a lot.
            by
            • DIY
            • Recommended
            Great employees !
            Great knowledgeable employees. Fun place to shop and get ideas too.
            by
            • DIY
            • Recommended
            Great Store Experience
            I found what I needed very quickly, and went through the checkout quickly.
            by
              • Recommended
              Wonderful customer service
              The associate Kevin who assisted me exemplifies and embodies true customer service!
              by
                • Recommended
                I really like this store
                Great store!!! The crew were very knowledgeable about what products they carried and their location within the store. Although I live in Boston and can go to another store - I really prefer this one.
                by
                • DIY
                • Recommended
                Hard to move
                I found everything I was looking for but found it hard to move in store. Every lane was filled with eather a step stool or some box blocking half the space so only one person can pass at a time.
                by
                  • Recommended
                  Brilliant Staff
                  After a not so grand experience at another local store, I popped into the Quincy location to see if I could find what I needed. They were busy, but I was able to find a store associate who was very prompt in helping me. He pointed me to another employee, Jason, who then went well beyond expectation to help me find the items I was after. There are several other Home Depot locations in the area, but I highly recommend using this particular one. The staff is extremely friendly and willing to help, when this is maybe not the case in all stores.
                  by
                  • DIY
                  • Recommended
                  Very helpful!
                  Associates were very helpful. Did not wait to long for help. Questions answered in a timely manner. FRIENDLY!!!!!
                  by
                  • Pro
                  • Recommended
                  Great Store Experience
                  A friend from Detroit recommended a product for cleaning exterior windows. A store associate was very helpful in finding the product and telling me how to use it.
                  by
                  • Pro
                  • Recommended
                  A very good store experience
                  The layout of the store and its organisation was excellent.
                  by
                  • Pro
                  • Recommended
                  Paint Dept
                  The associate Hector was very help to us, he took his time to explain to us the different paints and what we needed. He help my friend who is in a wheelchair to get all the necessary things she needed for the paint. Very professional and pleasant to talk to and had us smiling.
                  by
                  • Pro
                  • Recommended
                  Great experience
                  Most of the items were in stock, the store is pretty clean, associates were pretty helpful
                  by
                    • Recommended
                    very helpful and clean
                    everyone had a smile on their faces and very helpful. i found everything i wanted.
                    by
                      • Recommended
                      Great employees
                      Great inventory and assistance from employees. I always find what I ma looking for there.
                      by
                      • DIY
                      • Recommended
                      Kitchen and Bath dept. is the best!
                      The Quincy Home Depot is the best! I called for price quotes and spoke with the manager Mike. He and his team, Ces and Celinas were polite, professional, and extremely helpful. They went out of their way to make my experience extra special. If you are renovating your bath or kitchen anywhere in MA, go to the Home Depot in Quincy (Williard St.) and you'll be well taken care of.
                      by
                        • Recommended
                        Thanks to Frank (Associate) and Sheila (Cashier)
                        Thanks to Frank for his patience and product knowledge as I was deciding to purchase flooring. Thanks also to Sheila for a very upbeat and friendly check-out experience.
                        by
                          • Recommended
                          Love the store
                          I like working with the Pro Desk personnel. They are very knowledgeable and willing to help you find what you need.
                          by
                          • Verified Purchase
                          • Pro
                          • Recommended
                          Shop here!
                          I was very pleased with the help I got from the Pro Desk
                          by
                          • Verified Purchase
                          • Pro
                          • Recommended
                          Great in store experience
                          The store was clean , well stocked , labels were clear and the store was well lit
                          by
                          • DIY
                          • Recommended
                          Showing 1-30 of 282 reviews

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