Quincy II #2608

Went this location to inquire about moving service and the associate was awesome. Respectful, kind and made the shopping a little less intimidating. He walked with me outside to show me the moving trucks in person and shared useful advice about moving cross-country. I left very satisfied and excited for my move because of his expertise and friendliness. I felt like he truly enjoyed his job of helping others make the best decisions.

Great store, with knowledgeable and friendly staff!

It’s very clean and they have everything

I had a very happy ending to my experience at this store (465 Centre St, Quincy MA) after a frustrating beginning. I was trying to return a utility sink pump that had failed. I assumed I could exchange it under warranty. However, I was told that the warranty was from the manufacturer, not HD. When I contacted the manufacturer by calling the number in the enclosed manual, they denied that it was their product! Employees Matt P. and Janice M. were INCREDIBLY helpful in assisting me with getting a new pump.

This store is generally neater and cleaner than the NQ location with lots of more items in stock. The service desk is hit or miss, hence 2 stars (fair rating). They have unreasonable policies for simple exchanges (not returns). I needed a broken part from an ice maker kit (their most expensive kit) replaced and they refused to give a replacement unless I brought the whole kit back in. I brought the original packaging, receipt and faulty part looking for a 1:1 exchange. The rest of the parts were already installed, working, tapped into the water line and is part of the house plumbing. I couldn't just rip it out without a major hassle. The other parts involved that HD wanted me to bring back were not the problem and were working fine. I should not be forced to de-install and break my home plumbing in the process in order to exchange parts that are not involved. I brought a new kit up to the service desk so they can open it up and exchange the part so they can be sure that nothing else from that kit was taken. But they refused to break into the kit unless I brought the entire kit back with me. They initially told me to go through the manufacturer for a new part which was not reasonable either since I purchased the kit less than 24 hours. Finally, they sent me down to the plumbing section. The person working in the plumbing department was great. He had the common sense to realize what the issue was and why I did not want to bring the whole kit back. He really helped me out of that situation. If HD management is reading this, please either change your policies or retrain your front desk employees to be more customer focused. BTW, please give the guy in the plumbing department a raise or promotion, he deserves it.

Great service provided by Kiona and Crew.

Helpful and knowledgeable staff, and always have items in stock

The store is great, most employees are nice and know what they are talking about. I go to the service desk/returns alot i see there are some new people working , the new people are better than the one's before, i was helped by Matt, he was awesome! Very professional,friendly, and i can see he knows what he is doing. Some of the others should learn from his customer service.