Quincy II #2608

Anna was great, she saved me 40 in sales to today she had me apply for home depot credit card and got it,so got 25 then she gave me another 14 so I was really happy and satisfied with my visit today. Thank you Anna

great and friendly service

Usually good service. Today slackers how are less than helpful.

This is by far the best hardware store I have ever had the pleasure of frequenting, from their amazing friendly and knowledgeable staff to their selection of proven and tested products you would be hard-pressed to find a better all in one home improvement store anywhere I 100% endorse Quincy #2608!

32608 00002 43758 RECIEPT 465 CENTRE ST QUINCY MA STORE Today I was so embarrassed by the UNPROFESSIONALISM of two of your cashiers at this store. I have spent thousands of dollars in this store by renovating my two family home to building wooden fencing in my back yard to building my own 500 sq ft shed to building a 30ft deck and many other projects to do with my restaurant. I am a 40 y/o male who does not need to be treated like a lying child in front of paying customers by the other cashier who was across from my cashier. After assisting a customer for about 5 minutes while I was at the other register in line waiting. She asked who was next so I proceeded to head towards her and while proceeding to her, she abruptly stated to me out loud I am not the next person but the gentleman that was behind the customer I was waiting on to finish at the register I was in line with. She assumed because the line wasn't neatly formed and everyone else was in back of that gentleman, that he is the next person. While I was waiting I noticed she was busy assisting a customer for about 5 minutes so how could she be able to know who was and who wasn't next? I grew up in a household that teaches respect and courtesy and to this day - I still believe in it. So for her to state that out loud in front of other paying customers which made me feel like a LIAR and felt so humiliated. Because she was an older lady I kept it inside but my anger and humiliation was so bad that I was so angry for what she did to me but because I RESPECT me elders I kept it inside and to make it worse she gave the rolling eyes to the customer who walked over to her to give him that nod she knew who was waiting first. It might be mundane in other peoples eyes but to make me feel the way she did is unacceptable and unprofessional. Now to my cashier, He stated to me that the drop ceilings were by the box which I stated to him that they sell by the pieces as well and told me that if it was by pieces there would be a tag on it which I stated to him that the person who handles that isle wrote in marker the item number to punch in which I had to go look for since the break room workers gave me a death stare and wouldn't just assist me after I told them it's right in front of their break room and I just wanted confirmation that I could purchase by pieces which it states ABOVE the item and I wanted to show them but they refused to help stating they don't know. To finish this event, the cashier stated that he will not TOUCH the insulation that is protruding in the drop ceiling and asked how many pieces do I have. (guess we can do the honor system here) I had 8 pieces where if I wanted to I could of said less but I was brought up to be HONEST. Your store could LOSE money because he did not feel like he should touch the insulation that was attached to this ceiling. So to whom it may concern, I just want to bring this to the attention of who is in charge of employee conduct. Please bring it to their attention that it is ALL about customer service that makes a business GREAT or just another number of other stores.

The cashiers are always helpful. The staff working on the floor have always been helpful and offer to assist without even been asked (and of course when asked for help as well.) When in the parking lot I've been offered assistance when putting bags of soil in my car on multiple occasions which is a huge help (they're heavy!) As well as them offering to take my cart to bring it back to the store. I've had many good experiences with the staff in this store.

The plumbing dept. was a mess and out of stock on a lot of items I was looking for, the same with flooring. ASM Melinda needs a lessons in how to treat customers. The only saving grace is Kiona at the registers, she is great

It was very easy to find the products and materials I needed to design a kitchen. Tony the kitchen designer was great! All the products are high quality and I always find what I need at that store. The store is very organised and neat.