Reviews for Sherwood #4015

I had help right away and was able to get to the job site quickly

I had a list of items to purchase for a home remodeling project. While I have a good general sense of where I need to go for the items on my shopping list, having employees check to see if I'm finding the items I need is a huge bonus.

Dylan (I hope this name is correct) helped us to buy the freezer. He was very helpful and kind. When we had a question about the product and carrying option, he had his best to find a answer. And another employee at customer service return desk, the guy was very friendly too. I had very nice experience today. Thanks Sherwood

If you are looking for lighting, ask for Adam. He was friendly, patient, and knowledgeable!!

Two associates had closed off two aisles this morning because of a forklift that was sitting idle in one aisle. I run a warehouse and understand safety and why the aisle was closed. I watched as to associates joked and searched for an item in one of the closed off aisles with what I later discovered was a customer that had gone around the barrier. I and other customers waited about five minutes. The customer and associates didn't find what the customer was looking for on the shelves and the customer laughed with them and headed out through the barrier and said to me "just tell them that you need something and go through the barrier like I did. They won't care." Then behind the customer came one of the associates while the other one moved the unused forklift. The associate said to me and other customers, HEY, LOOK WHO'S WAITING LOL. I said, if they hadn't allowed a customer to go through and spend time laughing and joking with the two of you, I would have been in and out of the store by now. The associate didn't at all like what I had to say and started arguing with me. Eventually he said to me "you don't have to shop here - there are other stores where you can shop". As you can imagine, that didn't go well. I spoke with a woman at customer service that identified herself as one of the managers. I didn't feel like she listened or cared to hear my story. I didn't make the purchase but did as the Home Depot associated suggested and took my business elsewhere. I'll be doing that from now on. I realize that finding good help is difficult but I would say that if one of my employees suggested to a customer that they 'take their business elsewhere', I'd suggest to the employee that they take their employment elsewhere. There are other choices for shopping in my area. I won't be back.

My wife and I ordered the door through Home Depot. The doors for our whole six different times over. Three months. Twice we’re told the door was at the store. So we drove there and it wasn’t. When the door finally showed up and I got it home. It was a wrong door wasn’t even close the door we ordered. Ralph double checked the measurements. And our measurements were correct. The door they shipped this was not the door we ordered that’s a fact they just shipped a door to get rid of us. The door manager never called me per The Night Manager. Then the night manager refuse to return my phone call. I was giving three options by Ralph. None of three were acceptable or even close what I want to do. I’m not Jerry Riggin my door. I can’t believe they want to be to put a door kit on it. So I came up with the ultimatum I would bring in my door and their door. So they can double check them and order me a new door. I called the main manager and told her I was coming in I need help unloading the doors because I had back surgery. She made me stand in line and she did not show up . And I had find somebody on my own to get theget the doors out of the car and onto a cart. April saw me and greeted me and found someone help me out she was a sweetheart. I told him that I was told us to take the door back to Ralph and he take care of everything. But the manager told them and me that I had to go sit in customer service line and wait my turn to return the door. Then wait in line at the door area and then talk to Ralph. And RalphI was like why did they make you do that I told them to have you bring the door back to me and I’ll take care of it. Well the girl at the customer service desk was rude . Far as I’m concerned so as a manager. After all the struggle we all agreed that twas not the door he ordered and the door manufactured just shipped the door to get rid of us. I cannot believe that they would do such a thing. I will never buy a door of Jelldwin again. Now we have to wait up for three months to get our door. I had to take the other door home and we hang it. So not fun. I was promised the door was gonna get rushed we know that’s not going to happen. Home Depot says they will deliver the door to me and make sure it’s the right one. . They could’ve hung the door that was said to be wrong And just ordering the correct door jam. They managers told me they don’t have construction people. That’s a crock because Home Depot has subcontractors that do roofing siding and flooring because They did my floors my bosses roof. Home Depot should sent a contractor out to my house and fixed the door. Ralph gave us a $300.00 discount. Still not happy. I have a suv. And the door doesn’t fit all the way so the tail gate has to be partly open. I had errands to run and had to listen to that buzzer for over 2 hours. On my way out I had to pick up a few things and wow April saw me and took care of me with a smile.

very good location and nice people to welcome me...

Recommend Manny. He is the best customer service I’ve ever had.

Been shopping at Home Depot for 25 years, have always been pleased with products and service

Had what I needed, have not had this kind of service since before the founder is Les Schwab was still alive. EXCELLENT,SUPERB!!!!!!!!

I love this location it is very convenient staff is friendly plenty of parking hardly ever crowded great place if you're in a hurry to get in and out

We shop at Home Depot a lot and over the last 12 years have dropped close to $100,000 here and never felt bad about it. There is a reason why we continue to shop here, excellent staff that know their business and fair prices. Only thing that could make it better is if everything was free.

My husband and I are remodeling our kitchen and could not be more impressed with the level of professionalism and customer service we encountered at our Home Depot in Sherwood. Jennifer and Max were a dynamic duo who made our shopping experience a breeze. Home projects can be daunting but with local experts like these, we have all confidence that our project will be a success.

We’ve been remodeling an old home for several years now and practically live at this store. The one great upside to that is how amazingly helpful and friendly we’ve found the staff to be! My husband has started accusing me of finding any excuse to go back to Sherwood HD from Newberg because it’s MUCH more enjoyable to banter and work with its staff than to tape down Ramboard or clean out old vents!!! :)

This store is never a hassle....I drive further just to shop here. Pleasant, helpful, knowledgeable people! The layout is pleasant, and they have EVERYTHING! In and out quickly!

I always get great service at this store and usually can find what I need

Every time I go to this location I am pleased with my experience. Valerie, our cashier, was helpful and found what I was looking for in about 30 seconds.

We bought a new dishwasher at the Sherwood Home Depot and had the best experience. Autumn helped us and was so knowledgeable and patient. I'm going to use this store when I remodel my bathrooms.

Shelby was patient, kind, and efficient. She not only prepped my gift card for scanning, but showed me where to find my balance. She also waited for me to go to my car when I forgot my gift card.

Best and easiest trip to home Depot ever all the employees were helpful and I got everything I needed and more thank you Sherwood home Depot I'll definitely be back soon

Autumn was very helpful in discussing options for washer and dryer and helping me find the best fit for my home. She was very friendly and professional. She stayed late even after store closing to help me get the right washer and dryer. She also discussed with me lawn care for when I am ready to tackle that project. I will definitely be coming back to this Home Depot for my future home needs. She also sold me on the home depot credit card.

I came in with a gift card and rarely had visited and left determined to return as a loyal customer, great customer service!!

Sherwood Oregon has consistently had the best Home Depot staff! They nail it every time. Never disappointed. Love interacting with such an outstanding group of people and having such a positive experience every visit.

a challenge to purchase item & schedule install

Upon entering the store and looking at the washer and dryers the associate showed us that the dryer had dual options for the door. She was friendly and helped with the purchase. We had other items to get and the other associates were just as nice asking if we needed help or if we were finding everything okay.

So I came into this location in sherwood,Sherrod, looking to buy a Milwaukee stackable tool box the associate in hardware his name is Tay was very helpful in helping me with my needs for the tool box I was wanting to build and when I got to the cashier she was very friendly her name was Carrie great job folks

It was a quick and easy shopping experience. It was easy to find what I needed and I didn't have to wait in line at all!

Best home-improvement box store in the area! I recently had to shop at a competing home improvement store and was dismayed at the poor service, disorder, lack of product on the shelf and time it took me to successfully leave the store with my purchase. Once again, I am grateful for the Sherwood Home Depot—we are spoiled here with such great service, product, and pacing.

We had the best customer experience with Oscar and Andrew helping us find a product that was not on store shelves. They both went above and beyond to help us in a timely manner and were happy to do so with a great attitude that is a rarity in customer service. This is the best customer service experience we have ever had in a home depot ever, they were both were stellar.

Great place to shop with helpful, knowledgeable people.