30,000 Grain Water Softener

Hello there – we hope that you are doing well! To better answer your question, please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. Thank you for all that you do, we look forward to hearing from you. All the best – Matthew@GEA

The brand that HD Carrie’s, bright salt is usually the cheapest 

Hi! Thanks for asking. You would use clean water softening salts only, at least 99.5% pure. NUGGET, PELLET or coarse SOLAR salts are recommended. Do not use rock, block, granulated or ice cream making salts. These types of salts may contain dirt and sediments that might mush or cake, creating maintenance issues for the water softener. Hope this is helpful! If you have other questions or concerns, feel free to reach out any time. Best wishes. -Michael@GEA

Yes. Poor product

Hello - Thanks for the great question! Our products are designed by GE Appliance engineers that reside here in the United States. Many of our appliances are manufactured in the U.S. and some other appliances are made internationally within our specifications. The country of origin is shown on the Model/Serial rating plate as well as on the packaging. We hope this is helpful! - Sharon@GEA

Hello - Thank you for your question; we are happy to help! Softener resins may degrade in the presence of chlorine above 2 ppm. If you have chlorine in excess of this amount, you may experience reduced life of the resin. In these conditions, you may wish to consider purchasing a GE Appliances point-of-entry household filtration system with a chlorine reducing filter. Thanks for checking. Olga@GEA

We bought a GE water softener from Home depot several years ago. The only horror story I can share is the multiple times Home Depot attempted to have a famous freight carrier deliver the unit, all ending in damaged units. I ultimately drove to my nearest Home Depot store and picked up a unit. It has been performing flawlessly ever since I installed it. You haven't described the horror stories you have heard (hearsay, at best); did the unit fall through the floor, or what? BTW, we use potassium chloride instead of calcium chloride, because we, our pets and plants don't want to consume the extra much sodium. Good luck.

Any products can have problems and there's also operator error. I've had this softener over 6 years (Jan, 2015) with no problems. It still works like new. I'm careful to use it correctly.

I have purchased several for rental properties. Never had a issue they last about 8 to 10 years.

From in the house or softener. Never had that problem.

Hi there, we're very sorry about the rotten egg smell you're experiencing. We never want this for our consumers so we can imagine how annoying this is. For the best help here, we suggest you contact our Smart Water Innovations team at 1-800-952-5039 (option 1). We're wishing you the best and hope that helps. - Guy@GEA