5.0 cu. ft. High Efficiency Stackable Smart Front Load Washer with TurboWash360, Steam and Auto-Dispense in Black Steel

Hello Tricia, thank you for reaching out to us. We understand how important it is to ensure your laundry care products dispense correctly with your LG Front Load Washer (WM3400CW). Yes, the fabric softener compartment in the dispenser drawer includes a cover cap or insert that sits over the siphon post. This cap is essential for creating the proper siphoning action that pulls the fabric softener down into the drum during the rinse cycle. If fabric softener is remaining in the tray or not dispensing, please check the following steps: Dispenser Inspection & Maintenance: ⦁ Verify the Cap: Ensure the fabric softener cover cap/insert is properly installed over the compartment post. If it is missing or loose, the liquid will not siphon correctly. ⦁ Check Fill Levels: Confirm that fabric softener is filled only up to the maximum fill line. Overfilling can prevent proper dispensing. ⦁ Dilute Concentrated Softener: Highly viscous or thick fabric softeners can leave residue and clog the siphon. Mix concentrated softeners with a little warm water before pouring them into the compartment. ⦁ Clean the Drawer: Pull the entire dispenser drawer out, remove the insert caps, and clean out any built-up residue using warm water and a soft brush. Watch our official video guide on troubleshooting when fabric softener is not dispensed: https://www.youtube.com/watch?v=CtxgcI4Wvag If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. —Rich

Hello Birkie. We understand you are looking for a standard storage pedestal drawer for your LG washer rather than a pedestal washer. Finding the right accessories to elevate your laundry setup and make daily chores easier is key, and we appreciate you reaching out to us! ⦁ Before installing, check that your floor surface is level to keep the washer and pedestal combination completely stable during operation. ⦁ Compatible Storage Pedestal Model: WDP6W ⦁ Pedestal Link: https://www.lg.com/us/appliances-accessories/lg-wdp6w-pedestal-storage-drawer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. -Rich

Hi there! We love hearing that your WM3370HWA has been part of your home for 11 years, thank you for being a longtime member of the LG family! While there isn’t a direct replacement for that model, we recommend taking a look at the LG WM4000HWA. Your current WM3370HWA has a 4.3 cu. ft. capacity, the WM4000HWA gives you a little more room at 4.5 cu. ft. while maintaining a space-conscious, closet-depth design. It also adds newer features such as TurboWash™ 360°, built-in intelligence with fabric sensing, and LG ThinQ® connectivity to help make laundry day even easier. If you’re looking for a washer that feels familiar in size while giving you some meaningful upgrades, the WM4000HWA would be a great model to consider. We hope your next LG washer serves you just as well for many years to come! Here’s a link:https://www.lg.com/us/washers-dryers/lg-wm4000hwa-front-load-washer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. —Rich

Hi there, we understand you’re asking if the WM3400CW front‑load washer is considered HE, and we appreciate you checking because using the right detergent keeps your washer performing at its best. Yes — the WM3400CW is a High‑Efficiency (HE) washer. All LG front‑load washers are designed as HE machines, even if “HE” isn’t printed on the product page. They use low‑water, high‑efficiency wash cycles and require HE detergent for proper cleaning and suds control. Here’s your model link for easy reference: • https://www.lg.com/us/washers-dryers/lg-wm3400cw-front-load-washer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

Hi Mamalise, we understand you’re asking if you can use your electric dryer without a pedestal, and we appreciate you checking because having the right setup helps everything feel easy and comfortable at home. You can definitely use the DLE3400W electric dryer without a pedestal. The pedestal is optional and only adds height or storage—your dryer is fully designed to operate on its own. A quick helpful step: ⦁ Make sure the dryer is level on all four adjustable legs, since proper leveling keeps performance smooth and quiet. You can check the manual link for more helpful guidance: https://www.lg.com/us/support/product/lg-DLE3400W.ABWEECI?tab=1 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

Hi Joe, we understand you’re checking how long the Normal wash should take on your WM3400CW, and we appreciate how closely you’re getting to know your LG washer — it’s a great way to keep your laundry running smoothly. On this model, the Normal cycle usually runs about 60–70 minutes. The washer uses load sensing to adjust time based on fabric type, soil level, and load size, so slight variations are completely normal and part of its efficient LG design. For full guidance, here’s the manual link you can review anytime: WM3400CW Manual: https://www.lg.com/us/support/product/lg-WM3400CW.ABWEVUS?tab=1 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

Hi Bob, we understand you’re looking to see whether you can purchase an extended warranty for your dryer, and it’s great that you’re planning ahead to protect your appliance long‑term. Yes — you can add extended coverage through LG Premium Care, which offers protection beyond the standard warranty. Before moving forward, try this quick step: • Confirm your dryer’s model number so you can select the correct protection plan You can explore extended warranty options here: • LG Premium Care: https://www.lg.com/us/support/what-is-lg-premium-care If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑LG Digital Care Team ^Rich

Hi Maria, we appreciate you reaching out, and we understand you want to confirm how the door opens on the WM3400CW front‑load washer. It makes sense to double‑check this so your laundry space works the way you need. The washer door opens from right to left, and the hinge position is fixed on this model. For quick reference, here’s the product page: • https://www.lg.com/us/washers-dryers/lg-wm3400cw-front-load-washer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑LG Digital Care Team ^Rich