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Internet # 311796342

Model # 1000884

Store SKU # 1004870196

SURFboard SBG10 DOCSIS 3.0 Cable Modem and Wi-Fi Router

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Product Details

About This Product

The ARRIS SURFboard SBG10 is a DOCSIS 3.0 Cable Modem and AC1600 Wi-Fi Router, Dual-Band Concurrent AC Wi-Fi Access Point and 2-Port Gigabit Ethernet Router in one device. With DOCSIS download speeds up to 686 Mbps and 802.11ac Wi-Fi speeds up to 1600 Mbps, it's the perfect choice for low-bandwidth homes looking to save monthly rental fees.


  • 3 products in 1: 16x4 cable modem, AC1600 dual band Wi-Fi router, 2 port gigabit router
  • Approved on comcast Xfinity, spectrum (charter, time warner, bright house networks), Cox and other US cable internet providers, not compatible with verizon, ATandT or CenturyLink
  • Cable modem: 16 download and 4 upload channels to maximize your cable ISP service offerings, approved for plans up to 300 Mbps, supports IPv4 and IPv6 the latest internet standard
  • Router: AC1600 2.4/5.0 GHz dual-band concurrent Wi-Fi router with 2 GB ethernet ports, Wi-Fi beamforming max coverage and performance
  • 2 year warranty
  • Return Policy

Product Information

Internet # 311796342

Model # 1000884

Store SKU # 1004870196

Additional Resources

Shop All ARRIS


Dimensions: H 11 in, W 3 in, D 13 in


Product Depth (in.)

13 in

Product Height (in.)

11 in

Product Width (in.)

3 in




Compatible Service

Bright House, Charter, Comcast Home / XFINITY, Cox, Time Warner Cable

DOCSIS Certification


Electronics Included Components



Ethernet connection, Integrated Modem, Plug and play, Wireless

Maximum data transfer rate/speed (Mbps)


Modem Type


Network Standard

Wireless AC Gigabit

Number of Ethernet Ports


Number of USB Ports


Operating System Compatibility

Linux, Mac, Unix, Windows

Pack Size


Product Weight (lb.)

2.21 lb



Wired or Wireless


Warranty / Certifications

Certifications and Listings

No Certifications or Listings

Manufacturer Warranty

2 Years

Questions & Answers

Q:What "button" can be pushed to autoconnect a divice?
by|Jul 8, 2023
0 Answer
Answer This Question
Q:So how does this work?! I have spectrum but my modem is on the opposite side of my room which causes low wifi signal what can i do To improve this issue?!
by|Jul 26, 2022
1 Answer
Answer This Question

A:  Hello, Typically if the modem is in the same room as the router it should be working. Please reach out to either our customer service team (877-466-8646) or Spectrum's customer service team for help troubleshooting this issue.

by|Aug 4, 2022
    Q:available in the stores?
    by|Nov 28, 2020
    1 Answer
    Answer This Question

    A:  Hi Ray, unfortunately it is not. We apologize for the inconvenience. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot!

    by|Dec 3, 2020
    Q:is this wireless wi-fi?
    by|May 16, 2020
    1 Answer
    Answer This Question

    A:  Yes, this is wired and wireless.

    by|Feb 18, 2021
      1 found this answer helpful
      Showing 1-4 of 4

      Customer Reviews

      4.4 out of 5

      • 4.4 out of 37 reviews
      • 89% recommend this product
      Filter by:
      Showing 1-10 of 37 reviews
      Powerful and Fast
      [This review was collected as part of a promotion.] We love our new Arris 3.0 Cable Modem and WI-FI router. Easy to set up and is powerful. Works better than any of the others we've tried. We live out in the country and have had issues with previous routers working accurately and connecting fast- But not this one!!! Fast Speed, high performance, accuracy at its finest, energy efficient, speeds up to 1600 mbps. Great product. Everyone in the family notices a huge difference from others we've tried. We Love our new Arris.
        • Recommended
        Works Excellent!
        [This review was collected as part of a promotion.] The Arris SBG10 Cable Modem & WiFi Router works great!!! My husband set it up in just a few minutes, then called our cable/internet to activate it and that was easy sailing too. (They need some to send a signal to the new router to get it set up) Once we were up and running everything was working great. Fast speed, no drops, no buffering. Whether you are having issues with yours or being charged monthly (like us) you should consider this model, great quality!! Comes with modem & power supply.
          • Recommended
          Doesn't work with Spectrum
          site is incorrect, this is no longer compatible with Spectrum, they refuse to support it
            Turn off the wifi and use external if you want ant decent performance.
              No longer working with Spectrum
              Just a miscommunication between two major companies but spectrum has moved to a DOCSIS 3.1, and this is only a 3.0...
                • Verified Purchase
                working great, easy to set up....
                working great, easy to set up.
                • Verified Purchase
                Good Modem
                Easy installation, it does not take much space and the internet is okay for the many devices we have connected to it.
                • Verified Purchase
                • Recommended
                Difficult to set up. Had to contact my cable provider...
                Difficult to set up. Had to contact my cable provider to activate. Wireless signal not as strong as my Xfinity equipment and get occasional connectivity issues. Somewhat disappointed
                  Good to replace Xfinity wifi tower.
                  It works well for WIFI, but can't figure it out for cable tv.
                  • Verified Purchase
                  Showing 1-10 of 37 reviews

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