Bottom Loading Water Cooler Dispenser

First of all, this is a great water cooler. Delivers a good stream of cool water on demand, it's aesthetically appealing - construction, fit and finish are excellent. Much more user friendly than conventional top loading machines. I had recently purchased some tall, thin, stack-able 5 gallon bottles as our intention was to get the cooler that was made for those bottles since the space for the cooler was limited. I had some concern the cooler might not accommodate those bottles, but the Avalon has plenty of room for them and is still compact enough to use space efficiently. After delivery and installation there was an issue with operation that required technical support. This is where Avalon really starts to shine! I was fortunate enough to have Sean R. answer my support request. The level of service was amazing. The world would be a better place if every vendor would take notice of Avalon in this regard. Sean resolved the immediate issue over the phone that restored functionality. There was likely an event during shipping that caused a minor shift in an internal component. I found a very easy workaround and shortly thereafter received the most thorough documentation ever detailing the permanent fix. (Clear, concise instructions and a gallery of hi-res photos). Of course, their immediate response was to offer a free replacement, but the cost to benefit analysis of repacking, returning and then waiting for the new unit didn't work, especially as the issue had been resolved in short order. Sean continued to follow up to confirm my experience left nothing to be desired and to make sure things were as they should be. The Avalon CRM program is quite something. I hope to get years of reliable use form this product and when the time comes for an additional unit, or the eventual end of life of this one, I will definitely be retaining Avalon as my provider of choice. I don't have a lot of in depth knowledge of water coolers, but I do know customer service. My experience with Avalon and Sean are enough for me to know that we made the right decision for this and future purchases. Thanks so much and keep up the good work. Outstanding!

I was looking for a water dispenser, and I found Avalon. When it arrived the dispenser door was cracked , instead of returning it I decided to contacted customer service and see and they were amazing in response specifically (Sean R) he took care of this until the replacement part arrived to me with installment instructions, they keep following with on daily bases, Thank you so much Sean R

The cold water button randomly sticks and will not stop the flow of water until you take the siphon out of the jug which by that time your floor will be covered in water! I called the (while still in warranty)1-800- 256-0695 and they literally wanted me to work on my cooler myself! I am no tech and they had no other solutions. If you have any problems with this cooler expect no help from Avalon! Take it back to home depot ASAP if you have a button that sticks!

I received my Avalon as a Christmas gift from my children. It's very easy to use and delivers on what is promised. It's suits my kitchen nicely. Michaela is the best in getting me started! Thank you!

Ive had this product for 2 months, up until today it was perfect! I replaced the empty gallon with the full gallon, as usual and after closing the door I heard water spilling... opened the door, sure enough water spilling from various holes up top and quickly overflooding my floors... Its just me in the unit so it doesnt get overwhelmingly used or anything for this to happen :/ Very sucky for this to happen just before bed!

Very happy with the new cooler; as I had wanted to stop 'recycling' 400+ plastic bottles a year, and go back to water delivery. Device is well designed, works great, and good price for what it can do. Sure, the top panel would be nice if it had 'captive thumbscrews' and sure, would be nice if the nozzles were white or silver in place of black (so you can see the darn things to position water bottle). Fits my space perfectly. Was also happy to see I got one with stainless steel tube into 5 gal, vs plastic. Yay. HOWEVER -- there is one 'known' sorta design flaw-- which I knew about, so was not distressed -- in that there is plastic panel inside top front over some electrical stuff for front panel (lights), and this has couple of insufficient tabs to hold it, which can break in shipping (as in my case), or simply pop off for some others. I used duct tape, most would just snap back into place. Upshot, this 'issue' will impact ability to press buttons as the plastic tab hinders button press, so you get barely a stream from the room temp button pressing down with 20-40lbs of force (!). Once issue fixed (again, I used duct tape, you might just need to pop back into place), works perfectly. So, taking off only one star for the known issue, where there should be a piece of paper in the box about this. I didn't need to call support as was aware of it prior to purchase.

Always wanted one my husband surprised me with this goodie this is the best made me some real nice hot tea love the fact that I can have me a glass of cold water after a hot shower it's so nice

Very good product for the price, not bulky at all. Has saved already a lot of money instead of buying bottled water 3 times a week.

The Avalon Bottom loading water cooler dispenser is very convenient and ideal. No needing to lift a 5 gallon bottle to the top nor having an eye sore of it. You just simply open the stainless steel cabinet door and load the 3 or 5 gallon bottle into the bottom loading station while applying the probe hanger into the bottle. You have the choice to dispense hot, room temperature and cold water with a push button. The drip tray is easy to remove to clear out any excess drips or spills. The hot water dispenser is wonderful for hot tea/coffee, soup. I feel safe with the child safety lock push button. Once you have followed the user manual you will enjoy this wonderful water dispenser. I feel so much as ease knowing it's safer to load the bottle into the bottom loading water cooler dispenser versus our old top load water dispenser. This dispenser also has an LED night light switch and is rather bright. I really like the flashing red light to alert you when the bottle is empty. Super happy with the smooth black/stainless steel body. The 5 gallon water bottle is out of site. My family and I are really happy wtih the water cooler dispenser.

Compact and easy to use. Bottom loading dispensers eliminate the hassle of lifting and flipping over a 3 or 5 gallon bottle onto the top. This unit has a probe that reaches all the way down to the bottom of the bottle to use as much water as possible and attaches securely without tipping or spilling. Setup out of the box is quick but if you want to do the additional recommended cleaning before first use you will need to disassemble the top and internal container to add water directly to it and drain out the back. This unit allows dispensing of room temperature, chilled, and hot water all from the same bottle. The pump and heating/cooling elements make a little noise but nothing distracting. There is also switch for a night light that illuminates the front surface over the drip basin. The basin itself also has a red float that will pop up when it needs to be emptied. There are also indicator lights when water is actively cooling or heating that turn off when it's ready. All in all a relatively simple but very useful product.