Hi DMar,
Thank you for your review of the Delta Faucet model T13020-SS. Please accept our sincere apology for the inconvenience you experienced. We appreciate your feedback to improve our products and service.
As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. Please reach out if you have any questions!
Best Regards,
Bryan
Digital Communications Specialist
(800) 345-3358
customerservice@deltafaucet.com