A: Good Day, This unit requires 240/208 Volts. Glen Dimplex Americas Customer Experience Team
A: The one I bought didn't have one, so I made one. I also made a deflector to keep the wall above it cooler.
A: The spacer is about 1/2" thick, it came with the heater ( included on package )
A: Actually, it didn't come in the box where I ordered from, but mfr. is sending me some, free of charge. Tks for response. AMB
A: I installed one of these a few years ago, and I don't recall there being a spacer, nor do I think there have been any issues with soot. I've been to that customers house a few times since then and they've never complained about it.
A: Good day, What "remote thermostat" did you purchase? How is your heater wired? Please contact us directly @ 1888 346 7539 M-F 8-430pm est. Thank you
A: There may be something wrong with the method of wiring the heater. The remote thermostat should be rated at the same voltage as the heater. It then functions the same as a light switch. Temperature turns the heater on and off. The power to the heater is controlled by the thermostat.
A: Good Morning, You can use an existing wall thermostat with this heater. Ensure the thermostat is compatible with linear convectors. Thank you
A: As long as the voltages match, yes. As for amperage, this is probably fine for almost any electric baseboard thermostat because it's so small.
A: Yes, but it would depend on the thermostat type. Models this one is compatible with are: Built-in thermostat kits: DTK-SP, DTK-DP, DTKT-SP or DTKT-DP • External line voltage thermostats: TSxx or TDxx • Built-in low voltage relay: BLLVCxx or BLLVD.