$2999.99
- Comfortsaver heating system ensures energy-efficient use
- Automatic shutoff feature for maximum safety
- Features adjustable flame color, brightness, and height
- View More Details
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Product Details
Specifications
Questions & Answers
12Questions
Q:What is the height of the 50” unit?
by|Nov 27, 2023
1 Answer
Q:Does this come with both the crystals and driftwood pieces? Or, do the driftwood pieces need to be purchased separately?
by|Nov 26, 2023
1 Answer
Q:How many amps does it pull when wired to a 240volt?
by|Oct 23, 2023
1 Answer
Q:What material should be used when framing a wall for the fireplace is wood framing OK or should I use metal studs? And is there a certain type of sheet rock to be used?
by|Oct 19, 2023
1 Answer
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Sep 3, 2023
Started squealing a high pitched squeal 1 week after install....
Started squealing a high pitched squeal 1 week after install. Will be contacting company for support
by
Response from DimplexCustomerServiceSep 5, 2023
Hi Maren,
Please contact Customer Service directly at 1-888-346-7539, Monday to Friday 8am to 4:30pm EST as we will need to enter a warranty claim for the part needed. Glen Dimplex Americas Customer Experience Team
Please contact Customer Service directly at 1-888-346-7539, Monday to Friday 8am to 4:30pm EST as we will need to enter a warranty claim for the part needed. Glen Dimplex Americas Customer Experience Team
May 25, 2023
Great looking fireplace. Easy installation...
Great looking fireplace. Easy installation
by
Response from DimplexCustomerServiceMay 26, 2023
HI Katy,
Thanks for the 5 stars and taking the time to come back to write the review, we appreciate it. Glen Dimplex Americas Customer Experience Team
Thanks for the 5 stars and taking the time to come back to write the review, we appreciate it. Glen Dimplex Americas Customer Experience Team
Feb 17, 2023
The unit was crazy hard to assemble. I had to...
The unit was crazy hard to assemble. I had to have multiple contractors come out only for them to not be able to finish install because of a defective media bed. Even the replacement was defective. Terrible customer service. Although it is a nice fireplace, I’m sure there are better ones for less money. Don’t waste your money though. Buyer beware.
by
Response from DimplexCustomerServiceFeb 18, 2023
Hi Matt,
Sorry you feel this way. These units need a minimum of 2 people to install the box. We recommend the unit to be installed by a licensed installer. The media bed is a part that can be replaced under warranty. Customer Service would be able to enter a claim for you. Glen Dimplex Americas Customer Experience Team
Sorry you feel this way. These units need a minimum of 2 people to install the box. We recommend the unit to be installed by a licensed installer. The media bed is a part that can be replaced under warranty. Customer Service would be able to enter a claim for you. Glen Dimplex Americas Customer Experience Team
Oct 26, 2022
Front glass piece was defective. Sent pictures to manufacturer was...
Front glass piece was defective. Sent pictures to manufacturer was told have to wait till January for replacement piece cost was 3000 and have to wait 3 months for a manufactures problem. Not good business
by
Response from DimplexCustomerServiceOct 26, 2022
Hi Arthur,
We apologize for the delays. As with the rest of the globe, we are challenged with delays due to lack of containers, materials, etc. The unit can still be used and will not be affected in operating. Glen Dimplex Americas Customer Experience Team
We apologize for the delays. As with the rest of the globe, we are challenged with delays due to lack of containers, materials, etc. The unit can still be used and will not be affected in operating. Glen Dimplex Americas Customer Experience Team
Oct 21, 2022
Great addition to our home!
Great addition to our home! This electric fireplace delivers on all the things touted in the reviews we read...
the realistic "flame", it's quiet, sleek, and safe (the glass really does not get hot).
by
Customer review from Electric Fireplaces DirectOct 19, 2022
by
Aug 27, 2022
Southern Sweeps Fireplace Install
Home Depot customer purchased fireplace and Southern Sweeps installed fireplace in customers house. Great fireplace and had no issues installing fireplace.
by
Feb 17, 2022
This is a top-notch product!
The fireplace adds a cozy, comfortable aura to my family room. It is quiet and attractive. Enjoying its debut tonight while watching the News!
by
Customer review from Electric Fireplaces DirectNov 22, 2021
Works great, excellent output
We've had the fireplace in and running for a bit over a week now. The heat output has been great as it's been enough that we don't have to run our furnace and my wife loves the rotating colours. Definitely recommend running 220v instead of 120v, however the instructions for doing 220v are not as clear. We also had an issue where the ""flame"" LEDs weren't lighting up correctly. After busting out the multimeter, power was being produced but it seemed like some of the wiring came loose during shipping. The trim kit to make it work in a 2x4 deep wall also looks great and is unobtrusive.
by
Customer review from Electric Fireplaces DirectOct 15, 2021
Very nice product, easy to install and looks and works...
Very nice product, easy to install and looks and works great!
by
Response from DimplexCustomerServiceOct 18, 2021
Good Day, Thank your for this review. We are happy you are satisfied with your purchase. Glen Dimplex Americas Customer Experience Team
0/0
Compare Similar Items
Front Product Width (in.) | |||
|---|---|---|---|
60.25 | 50.25 | 74.25 | 100.62 |
Front Product Height (in.) | |||
60.25 | 50.25 | 15.62 | 15.62 |
Rear Product Width (in.) | |||
60.25 | 50.25 | 74.25 | 100.62 |
Features | |||
Adjustable Flame, Adjustable Flame Brightness, Adjustable Flame Colors, Adjustable Flame Height, Automatic shut-off | Adjustable Flame, Adjustable Flame Brightness, Adjustable Flame Colors, Adjustable Flame Height, Automatic shut-off | Adjustable Flame, Adjustable Flame Brightness, Adjustable Flame Colors, Adjustable Flame Height, Automatic shut-off | Adjustable Flame, Adjustable Flame Brightness, Adjustable Flame Colors, Adjustable Flame Height, Automatic shut-off, Programmable Thermostat |
Included | |||
Firebox, Log Set, Remote Control | Blower, Decorative Fire Glass/Rocks, Remote Control | Blower, Decorative Fire Glass/Rocks, Remote Control | Blower, Decorative Fire Glass/Rocks, Remote Control |
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