Hey there! Thank you for reaching out to us! We’re so sorry to hear that your range’s igniter isn’t working. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! We highly recommend scheduling service with a GEA technician by calling 1-800-432-2737 so that they can investigate this issue further. We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA