Hello there – We’re sorry to hear your refrigerator died before you were able to get your water filter replaced. We understand how disappointing this must be. If your refrigerator needs service, you can schedule that by calling our GE Consumer Service at 1-800-432-2737. One of our technicians would be glad to get your unit working as it should. Please reach out to us directly if you have any questions. We’re here and always happy to help. -Kacie@GEA