Professional Series SmartWash Advanced Automatic Carpet Cleaner Machine

Great machine! Trust me...I have two long haired German shedders, a long hair working cat, 5 grands that are here weekly, married to a car guy and live in the woods. My carpet gets DIRTY. Previously owned a rug doctor and a Bissell and was never satisfied. That carpet in the picture had become a dark beige with all the grime. The rug doctor left it streaked beige. Not anymore! Super easy to use and clean, very lightweight ( I have severe arthritis in my spine and I can easily handle this). The dry only feature is the bomb! For the price of cleaning one room and an area rug...even if it stops working after a year I still came out like a champ.

I was very excited using this machine for the first few weeks because it's light, relatively quiet, and does a decent job at picking up pet accidents. But as I went into this week, the unit became sluggish to move. I removed the Nozzle cover and thoroughly cleaned the cover, removed flex rollers, and underside of vacuum. Upon re-assembly of the flex rollers, I noticed that the front roller did not turn freely like the rear roller did. After complete re-assembly, I tested and the rear roller was turning, but the front roller was stationary. I disassembled again and checked for debris or misalignment, then noticed both rollers now turned freely. After re-assembling again, I tested but now both rollers do not work (rotate). I am at a loss and stuck after barely using this for a month.

I absolutely love the way this cleaner performs on my almost white berber carpets! I have a male, unnuetered 6 year old grand-dog that gets anxious when he is left alone for even a short bit of time. He has accidents. Accidents arent my only obstacles. We live in Manitou Springs, an a hill with red dirt. To round it all out... i have an adult son that tracks all the muck he's in while repairing his vehicles. I vacuum to pre clean carpet and to fluff/plump as much as possible, pre spray, clean. Pre spray with a mix of cleaning solution that was included in my purchase, water and peroxide. Once its time to empty the dirty reservoir and refill the clean tanks water i switch to dry only mode. This cleaner doesnt over moisten the carpet, along with the heated air my carpets dry a lor faster and clean a lot easier with this cleaner. Or should i say i loved the way it performED. Ive used this cleaner 5 times and it no longer works. Currently in communication with Hoover proving my purchase in order to be advised of my next steps. I hope its something simple and worked out already so im not having to find another cleaner. However... im afraid it isnt an easy fix. Im pretty good with troubleshooting, tip to stern inspection for anything out of the ordinary. TO be CONTINUed... OH AND SINCE my cleaner is out of commission im still sending a picture of my customer care ticket... it would only seem fair. Thanks home depot!

Our old Bissel broke (just like someone else in these reviews), and we wanted to get a good carpet cleaner that would last. I ADORE this thing! Everyone needs on in their life! Story time: we thought our basement/stairwell carpet was ruined. Our goal was just to get the smell out and maybe help the stains a bit. Not only did it smell horrifying (the smell from downstairs hit you at the front door), but it also looked like it hadn’t been cleaned in years and like we just let our pets use it as a toilet (one was super sick for a while). The Bissel didn’t do anything, so our spirits were low. So, we had pet messes—bathroom accidents, blood, vomit, you name it—and mystery stains because we bought the house with stained carpet to start with. The stains are GONE. The smell is GONE. Our carpet looks brand new and smells like fresh linen! (Get the blue expert clean Hoover solution, too!) I cannot express how shocked I am! This machine specifically is amazing for so many reasons. I did NOT work hard at all to get the awful stains out that are in my pictures. It has a hose attachment that isn’t ALWAYS attached and in the way (with a hanger bag to hang it in the closet), it is SO easy to take apart to clean, remove tanks to empty/refill, etc. And assembly? Literally just stick the handle into the machine and you’re done. HEATED DRYING! Automatic wash/dry: push to wash, pull to dry. If you only want to dry, push the “dry only” button, and push and pull freely to dry. It’s got two rolling heads for scrubbing, and the hose attachment has interchangeable carpet and upholstery scrubbers. My FAVORITE part (that I was iffy about before buying) is the three separate tanks. One for cleaning solution, one for clean, warm water, and one for dirty water. It holds so much more that way, and if you don’t use all of your clean water, you haven’t wasted any cleaning solution because it can just stay in it’s separate tank until next time. You can refill the clean water 3 or 4 times before you need to empty the dirty water or refill the solution at all. I would have paid SO much more for this carpet cleaner (and I got it on SALE?!)! I am *never* going back!

DOES NOT CLEAN EDGES!!! This shampooer leaves a 1 and 1/2 inch untouched area all the way around the room at the wall. No matter if you go forward towards the wall or alongside the wall. I couldn't figure out what the heck was going on. It made some sense that the plastic of the hood might stop cleaning at the front of the machine, but alongside? After all, there are little brushes on either side of the machine outside of the plastic "hood" so you would think also that solution was going to go there as well. Nope. You just can't clean the edge. So I put the shampooer on dry carpet to see the "path" after the water would darken the light beige carpet. And you can clearly see there is no moisture (NO CLEANING) to the edge. All cleaning stops an inch and 1/2 inward from the outside edge of the machine. What good is that??!! Ridiculous. I'm returning. Also, I called Hoover, and the customer service was absolutely no help. Claimed to have never heard that before. Didn't seem to care if I give up and return the machine. Offered no trouble shooting whatsoever. Awful machine and awful customer service. Also tried to talk to Home Depot, and they were even worse then Bissell. No one I spoke with knew anything about anything regarding cleaning edges and/or this machine. Honestly!

I have used this carpet cleaner twice now. I find it easy to assemble, easy to fill and empty, BUT my issue with it is that when the dirty tanks only half way to the max line it begins to splatter dirty water on my white walls and furniture...very frustrating! Also, it seems to leave the carpets quite wet. It needs some weight to it so that the sucker picks up the water better. I am hoping that home depo has a better model that does not splatter dirty water all over my walls and furniture that I can exchange/upgrade to. I am disappointed with this carpet cleaner!

Have been through 2 of these in 9 months same problem with both. the scrub brushes actually melted and fell apart where they meet the plastic gears in the base of the machine. second one was only used 6 times before it stopped working. Yes, the machine was thoroughly cleaned between each use!

We just got it yesterday, and it did a fair job cleaning some really dirty carpets, but the stains stayed. Then it started leaking EVERYWHERE. This may be a glitch, or something I did wrong, so I'll update this when I take a second run at things. But for now... To be fair, I used a somewhat foamy soap meant for spot removal, so that could be my fault. The soap dispenser is very handy, but if you want to use a product that requires a different mixture ratio, you really have to direct mix it. And the fill hole is tiny compared to other cleaners because...they only engineered it for a kitchen faucet I think. If you want just water, no soap, you have to pop the reservoir out and lay it down somewhere safe while you run the cleaner for about 5 more minutes waiting for it to clean out the soap from within. I like to go back over the carpet with just water to get the cleaner out and it was a bit of a pain. Then things started going wrong. When the dirty water tank was removed, it dripped gunky water all the way to the sink. There was more between it and the body of the unit. I cleaned everything in the sink, bit it seems to me that the seals....aren't. As I chased around the living room with stain remover and my favorite scrub brush, It started leaving greasy grey stains on the carpet. No, it wouldn't get them back out, sadly. I'm going to give a a few more runs and we'll see what it does. I am pretty happy with what it did in one of the 2 high-traffic areas in our den. We'll see...

This Hoover Professional Series SmartWash Advanced Automatic Upright Pet Carpet Cleaner is by far the best carpet cleaner I have ever used. I have a full carpeted staircase and this model, FH52002 has a 12ft. hose (all details are confirmed in the photos I posted, as well), that was a big deal for me and this model came with a sample 'pet' solution and spot remover (which I poured on stubborn spots and let it sit for about 30 mins, and it worked really well, spots were gone). It has a separate container for cleaning solution, which means it cleans with or without a soap. This control over cleaning is something I have not found with any other cleaner I have used. You want to shampoo your carpets, use the solution; you want to rinse with water only, remove the solution container and clean as you would any other time. It is so versatile! This cleaner also has a 'dry' only mode that lets you suction up water in the machines forward and backward movement which is HUGE! If you feel like it, you could do that for a while and have carpets that are practically dry. I liked the fact that all the containers that have contact with moisture could be rinsed and dried! So no smelly machine sitting around. I wish I had thought to take a before and after video, so everyone could see for themselves. I am just a simple consumer, like anyone else, but a quality product deserves to spoken about.

First let me say my carpets were pretty bad, living in vegas you track in black stuff from the asfault. I purchaced this around 7:30 pm got home and immediately got to work. My condo is 920 sq ft so it took me about an hour and a half. I was so amazed by only going over tha carpets once, the seperate dirty water tank is a major plus. The clean water tank holds a lot, i was able to do my living room and hallway on one tank. I love love the automatic wash dry, you push forward to wash and pull back to dry. It also has a button for dry only, therefore ale to go over the carpet to just dry in which allows it to dry SUPER FAST. The removable head part to pull the brushes out so that you can clean them is a super plus. I havent tried the seperate hose attachment to do stairs although i have none, i will use it on my couch. I cleaned my carpets last week and did them again today. I WISH I WOULD HAVE BOUGHT THIS SO LONG AGO. It speaks for itself, I just cant say enough about this carpet cleaner. GREAT JOB HOOVER!!!!! Super impressed over here. Oh last thing my condo it upstairs and i have a small patio that has the outdoor carpet on it. It was super BLACK I cleaned it this morning as well and it looks like brand new carpet againWOW