SensoTouch Electric Razor with Jet Clean

Hi there, thank you for writing this review. We're sorry to see the on/off button has cracks in it and it ultimately led to you being unable to use the shaver. Could you perhaps reach out to us on Social Media? (Facebook, Twitter or Instagram?) If you'd like, you can also reach out to us via our web page. Our team will then help you out best they can. We hope to be in touch soon.

Hi Webbie, Thanks for taking the time to share your review. We are sorry to hear that you are not getting a close shave with the Philips Shaver. This is not the kind of experience we want you to have. To get a close shave, we suggest using circular movements. Go with the grain on your first pass (that means shaving in the direction your facial hair is growing in), then go against the grain afterwards for a closer shave. If your skin is particularly sensitive, stay with the grain. Gently pull your skin tight with your free hand to make shaving easier for the shaver blades, but don't overstretch it. You don't need a lot of pressure for a close shave, so try not to press the shaver too hard against your skin. We hope this is useful to you in getting a close shave. However, if the issue still persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X. Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon. Kind regards, Philips Consumer Care

Hi there,​ Thank you for sharing your valuable feedback, and we're sorry to hear that your new shaver has not quite lived up to your expectations. We will certainly take it on board, and would also recommend taking a look at the following page: https://www.usa.philips.com/c-f/XC000004492/how-do-i-get-the-best-results-with-my-philips-shaver. We hope this makes your shaving experience a little better. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. ​ Hope to speak to you soon!​ ​ Kind regards,​ Philips Consumer Care

Hi reviewer, Thank you for writing your review, we value your opinion. We are sorry to hear about your experience with the shaver ability, but we want to help! Depending on whether you prefer a wet or dry shave, we can recommend methods to get the best results! Here is a link with tips on how to get the best results: https://philips.to/3ooGGxh. If you click "How do I get the best results with my Philips Shaver?" you should be able to read these. Hope we have informed you well. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!