Hi Ray - Sorry to hear you’ve had difficulty with the Gas Can, let’s see if we can help troubleshoot for you. This product is designed to be used with your palm. The video "How To Operate Your SmartControl Fuel Container" can be found at the following link and should help: www.scepter.com/starthere/ . There are TWO STEPS to using this spout. Step 1. UNLOCK: Using your palm, press the small dark green lock tab up to unlock. Step 2: POUR: Place your fingers over the black grip and keeping the lock tab depressed and using your palm, squeeze to slide the large green block forward to release the fuel. If you are still experiencing difficulty, please reach out to our customer care team at 1-855-857-3252 so we can provide some additional assistance.
Mine is new so I haven't had this experience. Try You Tube!
I bought one of these, filled it with gas, brought it home, and I'll be damned if I can get the gas out. I just had to take the top off and pour out the gas. REALLY bad design. I read and re-read the instructions, tried everything, NO gas. Just take off the top, and pour it.
We understand your frustration but similar to medication packaging, gas cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock. This results in an extra step before use but goes a long way to help keep children safe. We STRONGLY ADVISE AGAINST using this can with ANY MODIFICATIONS whatsoever. The video "How To Operate Your SmartControl Fuel Container" can be found at the following link and should help: www.scepter.com/starthere/ . There are two steps to operation. Step 1. UNLOCK: Using your palm, press the small dark green lock tab in to unlock. Step 2: POUR: Place your fingers over the grip and keeping the lock tab depressed use the palm of your hand and squeeze to slide the large light green pad forward to release the fuel. Please note that the large green block must slide all the way forward for maximum flow. Typically, once the consumer is past the one-time learning curve they are quite satisfied with the functionality and the safety that the fuel can provides. If you are still experiencing difficulty we would like to hear from you, please reach out to our customer care team at 1-855-857-3252 so we can help further. Thank you
Push spring/lever up with your palm and then wrap your fingers on the grip and just squeeze. Pretty easy once you figure it out the first time.