Questions and Answers for Homewerks Worldwide 110 CFM LED Ceiling Mounted Bathroom Exhaust Fan with Alexa Voice Assistant and Bluetooth Speakers

A:  Hello Mike, Is this a new issue? How long have you had this unit installed for or is this a new install? Traci

A:  Hello Thatsthequestion, This does not have Google compatibility only with Alexa.

A:  Use Alexa to turn off fan, light, etc. Completely bypass the control box on the wall. If Alexa doesn't turn it off, you have an issue with the main unit, not the control box

A:  Hello, If you are going to install it without attic access you would need to cut the hole large enough to work around and properly install it, which would require patching the ceiling after you are finished.

A:  I just installed this unit and yes, require access to attic or as state before, cut hole big enough to gain access then patch hole.

A:  It's supposed to come with a Switch box that controls the fan/lights and Alexa individually. I would return or contact the manufacture for the missing item.

A:  Hello, Please contact our Homewerks Customer Service team at 877-319-3757 or support@hwcares.com and we would be happy to troubleshoot.