Questions and Answers for Samsung 5.2 cu. ft. High-Efficiency Top Load Washer with Steam and Activewash in Black Stainless, ENERGY STAR

A:  We regret to hear that you're experiencing this inconvenience, anon. Here is a link with some troubleshooting steps that may be beneficial in getting this drained and unlocked (https://bit.ly/3BdZdSB). For assistance in getting this repaired, please reach out to our support team at either 1. Facebook Messenger: http://m.me/samsungsupport or 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143762598. ^Lo

A:  Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. ^Lo

A:  If you're experiencing shaking or "jumping" during the spin cycle, oftentimes it means that the load has become unbalanced. Here is a link with some troubleshooting steps to help eliminate and prevent the problem from occurring in the future (http://bit.ly/2OEttPc). Thank you for being the best part of Samsung. ^Lo

A:  Hey there, Ro. You can use either powdered or liquid detergent depending on what your preference is as long as it is HE. For more information on how to choose the proper detergent for your washer, please see this link (https://bit.ly/2SCE7sX). ^Lo

A:  Hi Harris. It sounds like what you're experiencing is an error code involving the water temperature. We recommend disconnecting the power for at least 30 seconds to reset the unit and if the error code persists, please reach out to our Samsung support team using either 1. Facebook Messenger: http://m.me/samsungsupport or 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1142874651. ^Lo

A:  IF there is a screen inside the washer? it would be on the front side of the water pump somewhere? If you want to put on your own catch system, it would go at the end of the discharge hose. Here's where things get a bit tricky. There are Two common ways to discharge wash water. Into a laundry tub, or directly into a sewer/ wall fitting. A laundry tub is simple and straight forward. Just clamp a screen to the end of the hose. A sewer/ direct connect type is a little different. You will need to buy something made specifically for your drain size. (yes, they are made & sold). These typically slide into the "house" side. Then you insert the washer drain hose into that. Both run the risk of clogging. In a laundry tub situation, it will most likely come off into the tub. The other may cause the washer hose to come loose, and discharge onto the floor?

A:  Please see page 48 of the user manual included in this link (https://bit.ly/33I984t) for a diagram on where the filter is and how to clean it. ^Lo

A:  Deep Cycle setting only

A:  The washer has a sensor in it that determines how much water is needed depending on the weight, load size, and cycle selected. ^Lo