Dear Home Depot Customer, Thank you for taking the time to share your experience with us. We truly value your feedback on our Pressure-Treated Southern Yellow Pine Wood Square End Baluster. If there is anything else we can assist you with, please feel free to email our customer service department at CustomerService@ProWoodLumber.com. Our dedicated representatives are here to help you and will be happy to assist you.
Verified Purchase
Jan 3, 2024
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Verified Purchase
Dec 20, 2023
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Verified Purchase
Nov 29, 2023
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Verified Purchase
Nov 29, 2023
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Verified Purchase
Nov 29, 2023
Worked fine for the job I had mind.
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Response from UFPI RepresentativeDec 5, 2023
Hello, ProWood appreciates your business and values your feedback. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Nov 8, 2023
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Verified Purchase
Nov 4, 2023
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Verified Purchase
Nov 1, 2023
About 80% will be good. If you’re like me and give your customers the best then you’ll discard around 20% because they’re just trash. The process to pressure treat them has become a rush. Therefore you get rushed results
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Response from UFPI RepresentativeNov 2, 2023
Dear Mastercraftsman360, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Nov 1, 2023
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Verified Purchase
Nov 1, 2023
Warped. Had difficulty finding straight pieces.
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Response from UFPI RepresentativeNov 3, 2023
Dear HomeDepotCustomer, we are sorry to hear this product did not meet your expectations. Treated wood is typically still wet when it's delivered to our retailers. As lumber dries, it may split, cup and warp, which are natural occurrences of wood. we appreciate your business and value your review. If you would like the opportunity to discuss this matter further, please reach out to ProWood Customer Service at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Oct 27, 2023
I picked up 3 of these to replace steel posts for my backstairs railings that had rusted out at the base. Instead of dropping a few Bens on all new railings, I was able to replace the posts with these and attach to the handrails. After some black spray paint you have to squint to see what I did.
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Response from UFPI RepresentativeOct 31, 2023
Dear HomeDepotCustomer, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Oct 12, 2023
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Verified Purchase
Oct 11, 2023
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Verified Purchase
Oct 11, 2023
They were so crooked there is no way I would build a deck with these. Returned less than a day after purchased!
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Response from UFPI RepresentativeOct 16, 2023
Dear Btater, we understand your frustration with the product not meeting your expectations and we apologize for any inconvenience caused. We would like to inform you that treated wood is often delivered to our retailers in a wet condition. As the lumber dries, it is natural for it to experience splitting, cupping, and warping, which are common characteristics of wood. If you would like to discuss this further, please feel free to contact our ProWood Customer Service team at CustomerService@ProWoodLumber.com, mentioning this review. Our dedicated customer service representatives will be more than happy to assist you.
Verified Purchase
Oct 6, 2023
Poor Quality Product
1) Item does not meet published specs. Specs say spindles measure 2" x 2"; but they are undersized and actually measure a skimpy 1.5" x 1.5"
2) One face of every spindle was very roughly sawn and that face was badly out-of-square in relation to the other faces.
3) Many of the spindles had very large knots running the full width of the spindle and weaken those spindles badly.
I plan on returning the worst of the lot and do not recommend this item to anyone.
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Response from UFPI RepresentativeOct 6, 2023
Dear Mark, ProWood appreciates you taking the time to let us know about your frustrating experience with the wood balusters. We do value you as a customer and can assure you that our lumber is normally of excellent quality. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please reach out to us at CustomerService@ProWoodLumber.com and one of our customer service representatives will be happy to assist you.
Sep 29, 2023
I used the Balusters on a new deck I am building, they worked ok.
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Response from UFPI RepresentativeSep 29, 2023
Dear HomeDepotCustomer, thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 28, 2023
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Verified Purchase
Sep 20, 2023
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Sep 20, 2023
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Sep 14, 2023
Prowood is very strong and less expensive. I bought it for supporting the vices and it served the purpose.
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Response from UFPI RepresentativeSep 21, 2023
Dear Jay, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 13, 2023
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Verified Purchase
Sep 6, 2023
Lots of knots in the wood
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Response from UFPI RepresentativeSep 20, 2023
Dear Toad, we appreciate your business and value your review. If you would like the opportunity to discuss this lumber further, please reach out to ProWood Customer Service at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.