Thank you for contacting us. We are sorry to hear you are having some issues your door. Proper maintenance and cleaning are key to a door’s operation. This is particularly important in high salt or acidic environments. Also damage to the door such as scratching, may result in surface rust. For information on proper maintenance info, please look here: http://clopaypdfs.com/pdf_files/CMB-4150089_EN.pdf Your Clopay Team