Customer Reviews for GE 70 pt. Dehumidifier

Hello, Thank you so much for sharing your experience with us. We're incredibly sorry to hear that this is your dehumidifier stopped working. We appreciate your feedback and we will pass it along to our product team. We're sorry that we let you down with this model. We hope that you will give our products another chance in the future as we continue to improve. -Charlie@GEA

Hi there - thanks for sharing your feedback. Our apologies that your unit stopped working after such a short time - that is certainly not the ownership experience we strive for. We ask that you please reach out to us via private message so that we may learn more about your situation. Kind regards. Lauren@GEA

Hello- We are happy to help! We recommend checking the garden hose where it attaches to the unit. A loose or bad connection will cause leaking into the bucket and through the hose at the same time. If water is not draining through the hose, please check the following:

Make sure you have a good connection where the garden hose attaches and that there is a rubber washer properly installed in the end of the garden hose. If the connection is loose, gently tighten the connection with pliers.

If the hose is pushed into a drain (like a standpipe), make sure it is not pushed in too far. If the hose is touching water, it will not drain. Pull out the hose until the hose outlet is above the water line.

Cut off any excess hose so that it is moving in a straight line to the drain.

Avoid using an old or damaged garden hose.

Clean the dehumidifier drain and hose:

If there is water in the bucket, empty the bucket.

Unplug the unit.

Clean the dehumidifier drain with a baby bottle brush or pipe cleaner (like used for kids crafts).

Clean the drain hose with the same.

Make sure the drain hose is routed downward. If the drain line is mounted at a steep angle downward less material will accumulate in the hose and drain. If you have any questions, please let us know. We are here to help! Joyce@GEA

Hey there - thanks for taking the time to write a review. Our apologies that your unit did not last as long as you’d hoped - as we can certainly understand how disappointing it can be when an appliance doesn’t live up to expectations. We will be sharing your review with our engineering and design teams as they are always looking for ways to improve our products and will utilize your feedback in future design considerations. Please feel free to reach out if there is anything we can assist with. Take care. Lauren@GEA

We hate to hear that your unit stopped working. To troubleshoot, we recommend making sure that it is plugged completely into the outlet. If problems persist, we recommend checking the house fuse/circuit breaker box and replacing the fuse or resetting the breaker. We hope this helps, and should you have any additional questions, please reach out to us.- Kianna@GEA