#1 Home Improvement Retailer

Customer Reviews for LG 12,000 BTU 115V Window Air Conditioner Cools 550 sq. ft. with Wi-Fi, Remote and in White

Internet #322847858

Model #LW1223ERSM

Store SKU #1008708152

  • Cools medium rooms up to 550 sq. ft. (22' x 25’ size)
  • Works with LG ThinQ, Alexa and Google Assistant
  • 3 Cooling & 3 Fan Speeds with Auto Cool

Customer Reviews

  • 3.8
    out of 317 reviews
  • 45% recommend this product
Filter by:
Showing 1-30 of 317 reviews
by
  • Verified Purchase
Non Delivery
Its 8:20pm on Saturday 5/4/2024 and none of the 3 air Conditioners purcgased has arrive by the promissed delivery time.
by
Response from LG Digital Customer CareMay 6, 2024
Hi, there. Thank you for reviewing your recent experience with the LG Air Conditioner (LW8024RSMY) model. We're sorry to hear about the delay in the delivery of your three air conditioners. We aim to give great customer service and make your experience easy. To know the exact delivery status, please contact Home Depot customer service at 800-466-3337 with your order details. If you need more help, you can also reach out to us on social media @LGUSSupport. ^Juvy LG
    • Recommended
    Sounds like a Freight Train!
    Every time the compressor cycles on and off sounds like a freight train! Very disappointed...returning and would not recommend if you are a light sleeper!
    by
    Response from LG Digital Customer CareMay 3, 2024
    Hi, Daisy. Thank you for sharing your feedback on the LG Air Conditioner (LW1023ERSM) model. We understand the importance of a peaceful night's sleep. We aim to offer reliable, high-quality products that meet your needs but we didn't quite hit the mark this time. For help, please visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-loud-noises-during-operation--20153142110960. If you need to return the product, contact Home Depot customer service at 800-466-3337 for immediate help. You can also reach out to us on social media @LGUSSupport for more assistance. ^Juvy LG
      by
      • Verified Purchase
      Great Unit
      Got this unit for my house and installed it in the wall versus window. Fit like a glove and keeps whole downstairs nice and cool. Very happy
      by
        • Recommended
        It only works for 2 hours after installation bad product.
        by
        Response from LG Digital Customer CareMay 2, 2024
        Hi, Yerlin. Thank you for sharing your feedback on the LG Air Conditioner (LW1223ERSM) model. We're sorry to hear about the product's unexpected malfunctions in a short time. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. We recommend contacting Home Depot customer service at 800-466-3337 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media at @LGUSSupport. ^Juvy LG
        • Verified Purchase
        It doesn't work well I have to return them to buy another one.
        by
        Response from LG Digital Customer CareMay 1, 2024
        Hi, there. Thank you for sharing your feedback on the LG Air Conditioner (LW1523ERSM) model. We're sorry to hear that the product didn't meet your expectations and that you've had to go through the process of returning it. We strive to provide top-notch products that meet our customer's needs and expectations. Regarding return, we recommend contacting Home Depot at 800-466-3337 for immediate assistance. If there's anything specific you'd like to share about your experience, please reach out to us on social media @LGUSSupport. ^Juvy LG
        • Verified Purchase
        by
        • Verified Purchase
        First off it didn’t deliver when I was suppose to. The Window unit compressor never switched therefore the fan was only blowing and it never got cold. I ended up taking it back to the store and had to get a different unit and had to pay the difference.
        by
        Response from LG Digital Customer CareMay 1, 2024
        Hi, Ricky. Thank you for sharing your feedback on the LG Air Conditioner (LW1822ERSM) model. We're sorry to hear about your experience with your recent purchase. We aim to make good quality products that meet our customer's needs. We understand your decision to return the product. Your feedback is important to us, and we will use it to improve our products and services for all customers. If you need more help, you can reach out to us on social media @LGUSSupport. ^Juvy LG
        • Verified Purchase
        It said covers 800 square ft on Home Depot website , the box says 700 square foot, not good
        by
        • Verified Purchase
        by
        • Verified Purchase
        by
        • Verified Purchase
        by
        • Verified Purchase
        Easy to assemble Cools my room fast I love my a/c Customer service was fast to help me Very comfortable now with a/c . Thank you ?
        by
        • Verified Purchase
        by
        • Verified Purchase
        by
        • Verified Purchase
        Good not great doesn’t blow as cold as my 8 thousand btu
        by
        • Verified Purchase
        I returned it the next day , didn’t blow cold air , compressor never kicked on . Would never recommend to anyone . Went to your competitor to buy another one .
        by
        Response from LG Digital Customer CareApr 17, 2024
        Hi, there.Thank you for taking the time to share your experience with the LG Air Conditioner (LW1222ERSM) model. We're sorry to hear about the issues you encountered with the cooling performance and the compressor not kicking on. We aim to provide reliable, high-quality products that meet our customers needs and expectations. Your feedback will be shared with our product development team to ensure that we address these concerns in future designs. If you require more assistance, please reach out to us on social media @LGUSSupport. ^Juvy LG
        • Verified Purchase
        I’m enjoying my lg aircondmitional.
        by
        • Verified Purchase
        does not cool
        This ac unit does not work properly. The air nlowing out of it is like the fan is on it has only been on few times and it alresdy says change filter. Taking it back to het refund
        by
        Response from LG Digital Customer CareApr 2, 2024
        Hi, Marcy. We sincerely appreciate you sharing your experience with the LG Air Conditioner (LW1222ERS) model. We understand the importance of having a reliable cooling system, especially during warmer seasons. We aim to provide high-quality products that meet our customers' needs. In the meantime, you may visit this link: https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-not-cooling-CT10000014-1342109440312. If you want to return the product for a refund, please get in touch with Home Depot customer service at 800-466-3337 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy LG
          • Recommended
          by
          • Verified Purchase
          by
          • Verified Purchase
          Perfect for my home all my cooling needs are met
          by
          • Verified Purchase
          brand new garbage
          Not working straight out the box let sit for an hour after installation will not cool
          by
          Response from LG Digital Customer CareMar 13, 2024
          Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LW1222ERSM) model. We understand the disappointment and the inconvenience of receiving a non-functional unit right out of the box. Please know this is not the quality and service we strive to provide. We would like to make things right for you. We recommend contacting Home Depot customer service at 800-466-3337 for immediate assistance. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy LG
            • Recommended
            Will cool but turns on every 5 to 10 minutes when on eco mode but when on cool the compressor turns on also every 5 or 10 minutes
            by
            Response from LG Digital Customer CareMar 13, 2024
            Hi, there. Thank you for sharing your feedback regarding the LG Air Condition (LW1222ERSM) model. We understand how frustrating it can be when a unit turns on frequently, even in eco mode. Our team is committed to providing efficient and reliable products, and we apologize for any disappointment caused by the compressor cycling. Please know this is not the experience we want you to have with our products. You may consider visiting this link related to the issue: https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-turning-off-and-on-every-few-minutes-CT10000014-1340892001505. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy LG
            • Verified Purchase
            Never installed. Will return for a different unit that has both heat and AC. My own fault for getting wrong thing.
            by
            • Verified Purchase
            Received wrong unit had to return to store
            by
            • Verified Purchase
            great buy!
            works well I know I'm late in my review but! it cools very nicely.
            by
              • Recommended
              by
              • Verified Purchase
              THIS AC UNIT IS JUST WANT I WANTED. VERY GOOD PRICE AND WORKS VERY WILL
              by
              • Verified Purchase
              Showing 1-30 of 317 reviews

              Frequently Bought Together

              +
              +
              Price:
              $419.00

              Compare Similar Items

              current item

              Heater Included

              Without Heater

              Without Heater

              Without Heater

              Without Heater

              Voltage (volts)

              115

              115

              115

              115

              Air Conditioner Features

              Adjustable Humidistat, Automatic Shutoff, Filter Light Reminder, Overload Protection, Self-Diagnostic Tools, Timer, Wi-Fi Enabled, Wireless

              Adjustable Humidistat, Filter Light Reminder, Inverter, Overload Protection, Self-Diagnostic Tools, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled, Wireless

              Automatic Shutoff, Filter Light Reminder, Timer, Wi-Fi Enabled, Wireless

              Adjustable Humidistat, Automatic Shutoff, Filter Light Reminder, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled

              Window Type

              Double Hung

              Single Hung

              Double Hung

              Double Hung, Single Hung

              Plug Type

              Parallel

              Parallel

              Parallel

              Parallel