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Customer Reviews for LG 12,000 BTU 115V Window Air Conditioner Cools 550 sq. ft. with Wi-Fi, Remote and in White

Internet #322847858

Model #LW1223ERSM

Store SKU #1008708152

  • Cools medium rooms up to 550 sq. ft. (22' x 25’ size)
  • Works with LG ThinQ, Alexa and Google Assistant
  • 3 Cooling & 3 Fan Speeds with Auto Cool

Customer Reviews

  • 3.8
    out of 317 reviews
  • 45% recommend this product
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Showing 1-30 of 317 reviews
Very quiet and cools great
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  • Verified Purchase
It works so well. And it arrived exactly when Home Depot said it would.
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  • Verified Purchase
Big ole paperweight
What a crock that it says 60 degree temperature setting. It runs for an hour and starts cooling, then compressor shuts down and fan blows out air. Compressor never kicks back on so my room never gets below 67-68 degrees. Save your money and buy another brand. Even went and requested service through the app and no call back like they said. Not even an email. Just complete junk. Thankfully I use my Home Depot card and it will be returned. Sad part is, not the easiest to install.
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Response from LGAnswersSep 7, 2023
Hi Craig, we regret to hear of the cooling issues in your AC unit. Please feel free to submit your feedback regarding your experience here: https://www.lg.com/us/support/feedback. We'd appreciate your submission as we're continuously innovating and rely on customer submissions to improve our customer experience. ^Chris LG
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    cool as a cucumber.. works amazing.. so far so good
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    • Verified Purchase
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    nice, love it, came on time, everything works well....
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    Relatively easy install. Solid machine for the price. A little louder than I’d like but it’s not horrible.
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    Easy installation and made the summer more bearable!
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    Great window unit excellent cooling for my 480 sq. Ft. Area
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    This was my third LG window air conditioner. Great units
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    The unit is a good unit and cools great. its a little noisier than the other lg that I got last year.
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    Cools fast. Negative item, red light comes on once a week for cleaning. I follow directions and can not find any dust to clean.
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    • Verified Purchase
    unit fit perfectly works fantastic. remote is a great perk. would definitely use again
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    • Verified Purchase
    Blows cool air it’s in a 10x10 room does not cool it at all the temp stays a steady 68 in the room and a/c is set for 60degrees
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    Response from LGAnswersAug 17, 2023
    We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. If you would like to discuss how we could rectify your experience with us, We'd love to hear from you. Please reach out to our Customer Support Team at 800-243-0000. ~Tanisha LG
    • Verified Purchase
    Comes with the Front panel off and it does not install and secure easily. What it does do well is blow cold!
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    Showing 1-30 of 317 reviews

    Frequently Bought Together

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    Price:
    $419.00

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    Heater Included

    Without Heater

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    Without Heater

    Without Heater

    Voltage (volts)

    115

    115

    115

    115

    Air Conditioner Features

    Adjustable Humidistat, Automatic Shutoff, Filter Light Reminder, Overload Protection, Self-Diagnostic Tools, Timer, Wi-Fi Enabled, Wireless

    Adjustable Humidistat, Filter Light Reminder, Inverter, Overload Protection, Self-Diagnostic Tools, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled, Wireless

    Automatic Shutoff, Filter Light Reminder, Timer, Wi-Fi Enabled, Wireless

    Adjustable Humidistat, Automatic Shutoff, Filter Light Reminder, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled

    Window Type

    Double Hung

    Single Hung

    Double Hung

    Double Hung, Single Hung

    Plug Type

    Parallel

    Parallel

    Parallel

    Parallel