Customer Reviews for LG 12,000 BTU 115V Window Air Conditioner LW1217ERSM Cools 550 sq. ft. with and Wi-Fi Enabled in White

Hi, there.Thank you for taking the time to share your experience with the LG Air Conditioner (LW1222ERSM) model. We're sorry to hear about the issues you encountered with the cooling performance and the compressor not kicking on. We aim to provide reliable, high-quality products that meet our customers needs and expectations. Your feedback will be shared with our product development team to ensure that we address these concerns in future designs. If you require more assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Marcy. We sincerely appreciate you sharing your experience with the LG Air Conditioner (LW1222ERS) model. We understand the importance of having a reliable cooling system, especially during warmer seasons. We aim to provide high-quality products that meet our customers' needs. In the meantime, you may visit this link: https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-not-cooling-CT10000014-1342109440312. If you want to return the product for a refund, please get in touch with Home Depot customer service at 800-466-3337 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LW1222ERSM) model. We understand the disappointment and the inconvenience of receiving a non-functional unit right out of the box. Please know this is not the quality and service we strive to provide. We would like to make things right for you. We recommend contacting Home Depot customer service at 800-466-3337 for immediate assistance. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, there. Thank you for sharing your feedback regarding the LG Air Condition (LW1222ERSM) model. We understand how frustrating it can be when a unit turns on frequently, even in eco mode. Our team is committed to providing efficient and reliable products, and we apologize for any disappointment caused by the compressor cycling. Please know this is not the experience we want you to have with our products. You may consider visiting this link related to the issue: https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-turning-off-and-on-every-few-minutes-CT10000014-1340892001505. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi, Patricia! Thanks for your review! We're glad to hear your AC was nice and cool, but we wish the assembly process had been easier. Our appliance development team uses feedback just like this to see how we can do better, so we appreciate you letting us know! ^Ian

Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG 12,000 BTU 115-Volt Window Air Conditioner LW1217ERSM Cools 550 Sq. Ft. with ENERGY STAR and Remote, Wi-Fi Enabled. This will be considered for our continuous improvement. Please feel free to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you with this. ^James.

Hi, James Folmar. Thanks for reaching out. Hopefully you were able to get your AC to work. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly