Hello Zach, thank you for your feedback. We're sorry to hear about the issue you experienced with the Maestro Fan and Light Control, model MACL-LFQH. Some fans have a built-in module or limiter that can't be controlled by other manufacturer's controls. We suggest you contact the fan manufacturer to find out if your fan can be controlled by a third-party fan control, such as the Lutron model in question.
If you have additional questions or concerns, we're here to help! You can reach our Customer Satisfaction team at customersatisfaction@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!