We're sorry to hear about your experience with the MACL-LFQ-WH. We would suggest making sure your bulb has been tested and approved by Lutron to provide the best dimming performance with your dimmer. There is currently no industry standard in LED manufacturing; since not all LEDs are designed the same, performance will vary with different dimmers. Because of this, we offer a mobile-friendly web tool to help you select bulbs that work best with Lutron dimmers. To use the tool, please visit lutron.com/ledfinder.
If you still have questions or concerns, please call us at 1-844-LUTRON1. We're here 24/7, so feel free to reach out, any time, day or night. You can also reach us online at www.lutron.com/support via chat or email.