Thank you for your feedback. We are so sorry to hear you are experiencing issues with your grill. Please make sure your product is registered by going to our product registration page.Once completed please then use our live chat option for immediate help Monday-Friday from 9am to 4pm EST. You can find our live chat by going to our website and clicking on our chat bot circle at the bottom right section of the page. Another option for further assistance is to fill out our contact us form on our website so our Customer Support team can reach back out to help you! The links are provided below for both the product registration and the contact us form.
https://www.masterbuilt.com/pages/product-registration
https://www.masterbuilt.com/pages/contact-us