Hello Ken,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you may have experienced, and we are committed to resolving this issue for you.
We would greatly appreciate it if you could provide us with more details regarding the problem you encountered. Our Customer Service team is ready to assist you further. You can reach us at 1-800-474-3443, Monday to Friday between 8:00 AM and 5:00 PM Central Time.
Alternatively, if it's more convenient for you, feel free to send us an email at info@ridgidvacs.com. Please attach photos of the dusting brush so that we can better understand the situation.
We value your satisfaction as our customer and want to ensure that we address your concerns promptly and effectively.
Thank you once again for bringing this matter to our attention. We look forward to assisting you and restoring your confidence in our product.
Best regards,
RIDGID