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Customer Reviews for Stanley Instant Change Knife

Internet #100152150

Model #10-788

Store SKU #423123

  • Easy, tool-free blade change
  • In-handle blade storage stores up to 10 blades
  • 3 Stanley blades included

Customer Reviews

  • 3
    out of 245 reviews
  • 41% recommend this product
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Showing 1-30 of 245 reviews
It does cut things
Just moving the blade in and out works. The yellow side button does release the blade for changing. 1.I found it difficult to open the storage area. Ergonomically holding on to the top section while pushing the slide button does not allow for enough room to hold on while lowering the storage area. 2. When changing the blades putting the newer blade in was not fully explained. I lost the directions that came with the knife. Is the in and out slide for the knife supposed to be all the way forward or all the way back? The video instructions were not clear. Written directions would have made it easier possibly. 3. The video instructions had no vocal instructions to accompany it plus the stop/start button was covered by the cookies protection image. 4. The blades, in my opinion, do not last very long. In product support it would help customers if written instructions and/or a downloadable manual would be helpful. Adding vocal instructions to the support video and separating the cookie image from the start/stop button would make it possible to stop the video to see better where everything is when performing blade changes. The video goes so fast and the gloved hand covers much of the rest of the knife product it is difficult to perform those actions. I hope this review helps Stanley assist customers.
by
    Incomprehensibly designed.
    I had to watch a video on the Stanley site to figure out how to use it. The tolerances are so poor though, that, like the man in the video, you should wear gloves because jamming the buttons down to make it work while handling a blade is dangerous since all the buttons are tight to move. I spent the extra money over a regular one because it looked super "robust." In retrospect the cheapies are way easier to use and more sensible in design.
    by
    Response from SBD_Product ExpertJun 4, 2021
    Hi Chris4596
    Thank you for your feedback regarding model 10-788. We are sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email us at wecare@sbdinc.com and reference case # 13391577
    Thank you
    Roxy
    Customer Care
      Disappointing actually...
      After decades of using the good ol steel knives, I thought I'd treat myself to one of these fancy, cushy jobs... It is still like new because it was such a let-down! The blade doesn't stay out when you're using it, you have to constantly stop and push it out again or hold the button while you're cutting. I don't have time to stop and screw around like that when I'm working! And opening it to change blades is supposed to be so easy, I wish the blade staying out was that tough! No, this was a def fail on Stanley's part. A real disappointment and a waste of money! Well, unless you're a housewife, maybe?
      by
      Response from STANLEY® TOOLS SupportApr 1, 2022
      We appreciate your feedback on the 10-788 and are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference ticket # 4134730. We look forward to hearing from you.
        Wish I had read the reviews
        Just bought this knife because we had a box of Stanley blades and couldn't find our knife. I came to the Stanley site to see if there were better instructions than the ones on the package (which was quite difficult to remove) and found out from the reviews that most of the other purchasers are having the same problem as I am. I bought the most expensive Stanley cutter in the store because I (foolishly) thought it would be the easiest one to operate. My husband and I are both having trouble getting the blade in at the right depth or getting it out. It was good to read the reviews so that we know that we're not just clumsy oafs but that a lot of other people have the same problem.
        by
          Lightweight with great features
          [This review was collected as part of a promotion.] This is the best utility knife that I have! I love the easily replaceable blade and the blade storage in the back. And the small slot to cut strings and stuff with, is just really handy!
          by
            • Recommended
            Poor design
            The blade release mechanism will clog with residue if used to cut drywall....requiring the knife to be disassembled. The blade is not held tight. It can wiggle. Terrible design. Blade release is plastic. Junk.
            by
              Best utility knife ever!
              Only people giving this 1 star for the quick change feature not working properly are just too stupid to figure it out and probably shouldn't have something so sharp in their possession anyway. Some moron even complained that it was extremely difficult to take apart to change the blade. This knife requires ZERO disassembly to change the blade. Extra blades store in the drop down handle, and the button up front releases the blade for changing. There is even a youtube video for those who never made it to 3rd grade. How can these people be so dumb! Its very easy and a super awesome utility knife!
              by
                • Recommended
                Great Style
                [This review was collected as part of a promotion.] I really like the weight and balance of the curved ergonomic handle design. Great heavy duty knife with nice quick access blade change and blade storage in the handle.
                by
                  • Recommended
                  Practically impossible to remove packaging
                  Forty-five minutes at least to remove packaging includes time taken to search the web instructions to open the packaging (I found very little instruction but a lot of complaints about packaging). The trick is to get the paper beyond the slot where you open and close the knife. I had to cut, snip and pull. I came very close to returning it to Home Depot. Inserting the blade was not as bad. Had a little challenge but maybe it’s because it’s new to me and I’m still frustrated with the packaging. Beyond that, we’ll see.
                  by
                    Always Ready to Go
                    [This review was collected as part of a promotion.] The Instantchange retractable knife is always ready to use! Once you get the hang of it, the blades are quick and easy to change in seconds. The knife is sturdy and feels great in my hand due to the curved shape and thumb grips. I also noticed this knife has a string cutter as well! Definitely a must have, multi-purpose tool that would be a great addition to anyone's tool box!
                    by
                      • Recommended
                      Heavy duty, retractable knife.
                      [This review was collected as part of a promotion.] Easy blade change and storage feature. Quality product. Very sturdy! Cuts amazing!
                      by
                        • Recommended
                        does not work
                        blades are very difficult to change to take it apart you need three hands would not recommend this and willl never buy another sorry also to open the blade storage is not as easy as it should be!!!!
                        by
                        Response from SBD_Product ExpertFeb 3, 2021
                        Hi –
                        Thank you for leaving your feedback from your experience with this unit. I am sorry to hear that you’re having issues with your unit after such a short amount of time. I’d like the chance to speak with you about this problem and your warranty. If you are interested in speaking with me I can be reached by email at wecare@sbdinc.com. Please also reference case # 12935074. Hope to hear from you soon!
                        Thanks
                        Becca
                        STANLEY BLACK AND DECKER Customer Care
                          Better than expected.
                          [This review was collected as part of a promotion.] Blade changes are a pain in the bottom on most knives that claim quick changes. This one is easy.
                          by
                            • Recommended
                            Perfect everyday tool
                            [This review was collected as part of a promotion.] I’ve been using this knife for about a month. I wouldn’t go anywhere without it. It’s easy to handle and the quick change feature makes it super easy to replace the blade.
                            by
                              • Recommended
                              Better than the "Others"
                              [This review was collected as part of a promotion.] There are of course a ton of retractable box knifes out there... and watch Stanley's overlooked on the shelfs by tradesmen time and time again. Sorry Stanley, some of your stuff is not as "sexy" looking... So why do I give this 5 stars and why do I have at least 3 of them in my kit/truck/work shop?... simple: they work. They are durable. The last. They jam less the other guys. I've tried the others, lured by a tackier softer grip... yeah, those grips fall apart... Stanleys does not. What can I say. Its not the sexiest looking knife but she will stand the test of time.
                              by
                                • Recommended
                                awsome knife
                                [This review was collected as part of a promotion.] Whats not to love. Feels great in your hand, doesn't slip and the on board blades mean I will always have a replacement
                                by
                                  • Recommended
                                  nice!
                                  [This review was collected as part of a promotion.] this knife is really great! extra blades are right at your fingertips. the handle is slightly curved to make it easier to hold.a nice upgrade to my old stanley knife that I've had for a lot of years.
                                  by
                                    • Recommended
                                    Great knife, easy change-outs
                                    [This review was collected as part of a promotion.] Easy-change feature is excellent. Took a while to figure out how to get the packing material off (this was WAY too hard), and how to insert the blade... suggestion would be to have 2 easy explanation pictures versus a bunch of words... done. Otherwise this is one of my favorite knives.
                                    by
                                      • Recommended
                                      Very Useful
                                      [This review was collected as part of a promotion.] I love the quick change of blades. I constantly use this feature and it saves a lot of time compared to the screw.
                                      by
                                        • Recommended
                                        Decent Knife, Fast Blade Change
                                        [This review was collected as part of a promotion.] Overall this knife does the job, the handle is very comfortable and well built. The blade retraction system is the biggest let down as it feel very gummy and doesn’t move easily. When in need of a utility knife I would go to one of the more classic versions.
                                        by
                                          Great grip, both forward and reverse!
                                          [This review was collected as part of a promotion.] For many, a retractable blade knife becomes your pocket knife and this knife can do that too. It has a curved, hand filling grip with a rubber back for your palm and rubber pad at the tip to give your index finger a firm, solid rest for accurate work. With the blade retracted, there is a convenient slot to cut yarn or even a seat belt in an emergency. Reverse your grip and it stays solid in your hand. No tools required to change a blade! Spare blades are contained in the hinged storage compartment in the grip, held safely in place by a well protected but easily accessed latch. To change the blade, fully extend it, push and hold in the yellow button, remove the old blade, insert the new one. All done! My advice? Don't lend it to anyone, you won't get it back. All in all, highly recommended!
                                          by
                                            • Recommended
                                            Ease of use
                                            [This review was collected as part of a promotion.] Blade change makes it so easy to have a sharp blade each time.
                                            by
                                              • Recommended
                                              great features
                                              [This review was collected as part of a promotion.] the blades are really easy to load, works really well
                                              by
                                                Solid and secure feel when cutting
                                                [This review was collected as part of a promotion.] The handle shape really fits my hand well so it feels very secure when cutting. I had a little trouble figuring out the blade loading, but once I got it, it went in well and was secure.
                                                by
                                                  • Recommended
                                                  Nearly impossible to use
                                                  My partner and I got this utility knife as a housewarming present. It’s really difficult to take the blades out, and I’ve yet to be able to get the blade to lock into place or go all the way back in once it’s removed. Incredibly dangerous to have the blade loose, or still sticking out slightly. I’m pretty sure the yellow button is defective. It doesn’t make a difference if I push it in or not. Really disappointed with this product.
                                                  by
                                                    This knife is worthless
                                                    I made a special trip to buy a utility knife and purchased this one for a project I needed to complete. After fumbling around for 30 minutes trying to access the blades and then insert one for use, I had to give up (something I loathe to do) because it’s impossible to keep the blade in place once it’s inserted. Why Stanley Tools does not bother to provide instructions is beyond me- maybe because even with instructions the product is inferior. I was not able to complete my project and tomorrow I am returning this knife!!!!!
                                                    by
                                                      Changing Blades takes 3 hands
                                                      I have had Stanley Utility Knives for over 50 years. They have been great. Could change blades simply even using the claw on a hammer to open the case. I bought this Instantchange Utility Knife since it looked to have a more comfortable handle. Putting the first blade in was difficult. Need 3 hands to put the knife back together! I would recommend this design for the Rube-Goldberg Design of the Year! Instant Change is a joke.
                                                      by
                                                        My go to knife.
                                                        I have used this knife for years, I own propably a dozen of them. The blade change is flawless if you know what you are doing, push blade all the way forward, past last stop and push yellow tab as directed, easy peasy. The curved handle fits your hand much better than a straight knife. Keep up the good work Stanley.
                                                        by
                                                          • Recommended
                                                          Product is sold with the wrong blades.
                                                          The blades that come with this knife do not fit, they are too small and consequently will not lock into place. How did this get past quality control and onto shelves? Just an idiotic way to tarnish your brand name. Other complaints are that the spring adjustment is flimsy and looses it's rebound over time and the stupid plastic tag you have to remove to use it. It's a shame as I would have given the product 4 stars if it came with the right blades and the adjustment mechanism wasn't so flimsy.
                                                          by
                                                            It was hard to place the blades. Had...
                                                            It was hard to place the blades. Had to do too much and still didn't get it right.
                                                            by
                                                            • Verified Purchase
                                                            Showing 1-30 of 245 reviews

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